11904 Bpo Jobs - Page 41

It is an Outbound Collections process Keep track of assigned accounts to identify outstanding debts. Plan course of action to recover outstanding payments Contact debtors to inquire of their payment status. Ability to handle a pressures over a call. Required Candidate profile Any Degree 2021 to 2024 Immediate joiner preferred willing to tele collection activities good communication preferred For Bengaluru-Kannada , For Mumbai - Hindi Contact Simran : 6303419205 Perks and benefits ESI, PF and incentive available

Dear Candidate, Paisabazaar is hiring for Sales Associate - Telugu Voice Process. Interested candidates can share your resume to @9319884479 or can mail to jaishree@paisabazaar.com Role Description: 1) Assisting customers in sales of a range of financial products on the phone. 2) Selling loans & credit cards to the customers by explaining the features. 3) Tele calling will be in respective mother tongue. 4) Responsible for achievement of day to day activities. Requirements: 1) Minimum 12th pass & Above are eligible to apply. 2) Freshers / Experienced both are eligible to apply. 3) Good selling & negotiation skills. 4) Excellent communication skills in Telugu is mandatory. 5) The age group between 18 - 30 years is eligible to apply. 6) The candidate's from out stations must relocate to Chennai, as the work location is Tidel Park, OMR, Chennai. 7) Male/Female can apply. Package: Upto 3LPA (based on previous company CTC) Note: No virtual or online interviews, only face to face interviews at Chennai office. Contact Person : HR JAISHREE 9319884479

Greetings from Rivera Manpower Services . We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned. Joy 7996004799 rivera.joy1210@gmail.com (***Please send us a message on whatsapp in case the numbers are busy***). NOTE: CANDIDATES MUST BE IN BANGALORE CURRENTLY. CANDIDATES MUST BE FROM INTERNATIONAL VOICE BACKGROUND! Freshers and Experienced both can apply . Job Details Process: International voice Process Work Location : Bangalore Cab Service: one way provided / Cab allowances provided. CTC Details: Freshers (2.5 Lakh to 3 Lakh) / Experienced (3.5 Lakh to 4 Lakh) Shift Timings: Rotational Shifts. Qualifications: Any Graduates / Any Post Graduates / Candidates with backlogs also considered Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Back ground preferred. Perks and Benefits *Shift Allowances *Incentives *Insurance *One way cab Regards Joy 7996004799 rivera.joy1210@gmail.com (***Please send us a message on whatsapp in case the numbers are busy***). HR Recruiter Rivera Manpower Services

Dear all, Greeting from Manpower Group Services..... We are hiring Tele caller... Qualification: Any Degree Experience:0-2Years Gender:Female Salary- 15K +ESI+PF Language : Engilsh with Tamil Location:Coimbatore and madurai Timeing-9.30 to 6.30 Interested candidate can send resume @9894185947 regards, Kanchana HR 7200040763

Hi Jobseeker, We are hiring for Customer Service Executives Salary- 17k to 35k ctc 6 working days with rotational off Fresher/ Experienced Voice (UG/Graduate) Non - voice ( Graduate with 1 Year of Experience ) Key Responsibilities: Handle high volume of inbound and/or outbound calls inquiries from customers. Assist customers with queries related to products, services, billing, troubleshooting, and account management. Resolve customer complaints efficiently and empathetically. Record customer interactions and update account information accurately . Adhere to company policies, processes, and standard operating procedures. Participate in training sessions to improve product knowledge and customer handling skills. Collaborate with team members and escalate complex cases to higher support levels when necessary. Qualifications: Graduate can apply. Experience / Fresher. Excellent verbal and written communication skills in English. Strong interpersonal and problem-solving skills. Comfortable working in a fast-paced, target-driven environment. Interested candidates can apply or drop your cv on 9250024048 (Nandini) Regards, Nandini HR Executive Shining stars ITPL

Greeting from Rivera Manpower Services, Currently we are hrimg for Customer Service Chat support for a leading MNC in bangalore. Kindly go through the job description and walkin tomour office for further clarification. Candidate can directly walkin to our office premises for the interview. Saranjeet Singh: 8095708201 Email Id: saran.rivera2178@gmail.com Job Description Skill required: Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation What are we looking for? 2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies ¢ Strong attention to detail ¢ Comfort synthesizing and analyzing information from multiple streams ¢ Strong critical thinking and decision-making skills ¢ -Computer proficiency and typing speed (minimum 30 WPM preferred). ¢ -Flexibility to work in rotational shifts including weekends. ¢ -Ready to work from Office ¢ -Experience in voice process is a plus Roles and Responsibilities: ¢ Understand and remain updated on changing client policies and guidelines o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Regards Saranjeet singh Senior Consultant Rivera Manpower Services

Must be graduate Minimum 6 months of experience in banking sales is mandatory. Life Insurance sales experience is preferred. Open for Field work for Client meetings. Bike is mandatory Candidates Can Call @HR JYOTI - 9266056487 & WhatsApp CV

Greetings from Sharda Consultancy!!! We required experienced TRAVEL SALES CONSULTANT || TRAVEL PROCESS Salary upto 65k + Lucrative incentives cab or Travel allowance Meals Available Experience: 1.5 years Location: Noida, Gurgaon, Delhi/NCR for more details calls Priyanka: 8512850830 share CV ON whats app

Greetings from Sharda Consultancy!!! We required experienced TRAVEL SALES CONSULTANT || TRAVEL PROCESS Salary upto 50k + Lucrative incentives cab or Travel allowance Meals Available Experience: min 1 year Location: Dehradun for more details calls Priyanka: 8512850830 share CV ON whats app References appreciated

Qualification- Graduate + 1 yrs experience any field on papers Hsc with 2 -3 year CSA experience Salary - 21k-23k in hand Languages known:. English + Hindi Candidate should have excellent communication skills Work from office Required Candidate profile 6days working. communication skills.

Job Title: Forecasting Analyst BPO Location: Bangalore CTC: Up to 8 LPA Experience: 2–5 years in workforce forecasting or analytics Job Summary: We are looking for a detail-oriented Forecasting Analyst with experience in BPO workforce planning and demand forecasting. The role involves analyzing historical data, predicting future contact volumes, and building efficient headcount and capacity plans to meet service level targets across voice and non-voice processes. Key Responsibilities: Analyze historical call, chat, and email volumes to build accurate long-term and short-term forecasts Collaborate with WFM, operations, and business leaders to align capacity planning with business goals Create and maintain forecasting models using Excel, WFM tools, and BI platforms Track variances between actual and forecasted volumes and identify root causes Provide hiring recommendations based on FTE forecasts and shrinkage trends Prepare weekly, monthly, and quarterly forecasting reports for internal stakeholders Support budgeting, scheduling, and staffing decisions with actionable insights Required Skills: 2+ years of experience in forecasting within a BPO or contact center environment Proficiency in WFM tools (e.g., NICE IEX, Verint, Aspect, Genesys) Advanced Excel skills (pivot tables, statistical functions, data modeling) Experience with data visualization tools (Tableau, Power BI preferred) Solid understanding of KPIs like SLA, AHT, Occupancy, and Utilization Strong analytical, problem-solving, and presentation skills Ability to work cross-functionally and manage multiple priorities Good to Have: Knowledge of SQL or scripting for data extraction and manipulation Experience in multichannel (voice, email, chat) forecasting Exposure to global delivery models and 24x7 operational environments Familiarity with statistical forecasting methods (e.g., time series, regression)

Must Know- Any language -ENGLISH + FRENCH/ SPANISH/ GERMAN (Read, Write and Speak) Role & responsibilities Good communication skills Grammar, Punctuation and Spellings (R, W, S) US Shift Able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core. Good speaking skills over the telephone, Voice skills Good writing and comprehension skills Excellent interpersonal and customer service skills Basic of MS office tools, outlook, internet Basic working knowledge on computer Preferred candidate profile Highly self-motivated to deliver superior customer experience High energy level and personal resilience Integrity and desire to comply with all legal and moral standards Service and quality oriented as well as customer focused. Interested candidates can share there resume over Whatsapp mentioning there preferred Foreign Language (French/German/Spanish) on- 7595058169

The Digital Governance team supports the Global Regulatory Affairs and Strategy organization in the constant pursuit of Execution Excellence. They do this by managing the tracking and documentation of Amgen s global digital sites and projects for compliance purposes. The Sr. Associate Digital Governance will support the Digital Governance Business Process Owner (DSR BPO) in maintaining the accuracy of Amgen s global digital site database. They are responsible for ensuring database records are kept up to date, responding to inquiries for database reports, following up on pending actions, and assisting users with process-related questions. This role will be on a flex shift to allow for live training and collaboration. Roles & Responsibilities: Support tracking and documentation of Amgen s global digital sites and projects for compliance purposes Promote compliance for Amgen s digital and social media asset inventory Provide guidance to inquiries regarding Amgen s global digital database Assign training as needed to Amgen employees who manage or support digital assets Update formal process documents (SOPs, guidance/training documents) as needed Quality check digital assets against database information to ensure accuracy Follow up on overdue database task assignments Work with Domain Law to register Amgen URLs Support Digital Governance management in identifying areas of risk and concern Execute and document effectiveness checks Support corrective actions and regulatory inspections Maintain weekly and quarterly database reports Test digital site contact information to ensure compliance Provide Project Management support to key initiatives Maintain project management standards and methodology Provide change management support to key initiatives Required Knowledge and Skills: Deep knowledge of Veeva PromoMats database management processes Excellent written/oral communication skills and attention to detail Strong problem-solving skills and the ability to navigate complex situations Adaptability to assist in meeting urgent goals in a complex environment Familiarity with pharmaceutical regulatory compliance requirements (US and global) Experience with social media and website management Knowledge of Excel Ability to work collaboratively in a team environment Project Management Change Management Preferred Knowledge and Skills: Understanding of pharmaceutical regulatory compliance requirements in a global database environment Awareness of social media requirements and processes Basic Education and Experience: Master s degree OR Bachelor s degree and 3 years of related experience OR Associate s degree and 5 years of related experience Preferred Education and Experience: Master s or bachelor s degree Experience working in a Global Regulatory Affairs or Pharmacovigilance organization AIN working hours for this position: This position supports the Regulatory Promotion and Material Compliance activities serving Amgen s US Business Operations and thus the AIN working hours will need to be flexible with occasional overnight work time when needed to support product launches and new indications. EQUAL OPPORTUNITY STATEMENT .

iring! Hiring! Hiring! Hi folks!! Greetings for the day!! "PERMANENT WORK FROM OFFICE" We are hiring freshers and experienced candidates as CUSTOMER CARE EXECUTIVE. Graduates can apply Age criteria: 22 to 35 years Responsibility: Candidates has to give voice process customers. Have to handle customer queries and resolve their issues via phone calls. To ensure high quality customer satisfaction and efficient order resolution. Requirements: Excellent communication skills. Comfortable with rotational shifts predominantly night shifts. 6 days working and any 1 week offs Skills: Must be fluent in English and Hindi.Role & responsibilities interested candidates can apply and contact on given numbers (chats & voice ) HR DIVYA THAKUR - 8657002773 HR MAHEK PATEL - 8657002736

In this vital role you will be responsible for the Supplier on-boarding process and vendor master data oversight and management. This role includes leading a small team of staff as well as an external Business Process Outsourcing (BPO) provider. The position is critical to drive customer satisfaction across Amgen through optimum utilization of resources, systems and continuous improvements. The Global Supplier On-boarding & Vendor Master Manager will report to the Supplier On-boarding and Requisition to Order Global Operations Senior Manager. This role will be based in India. Manage day to day operations and prioritization of the Supplier On-boarding team to ensure critical issues and escalations are being prioritized appropriately Drive decisions related to Supplier On-boarding and vendor master critical issues Ensure regular oversight and maintenance activities of vendor master data are being conducted on a regular basis Work with the team to continually make updates and improvements to the Supplier On-boarding playbook in accordance with the other Service Owners and Process Owners Monitor performance against service level agreements; ensure service level agreements are met; improve performance against SLAs Monitor the performance of the BPO in relation to supplier on-boarding activities; interact with BPO leadership to make improvements to the service level and support structure Ensure compliance to internal and external policies, regulations and laws applicable to the function Manage special projects related to the Supplier On-boarding process and ensure project milestones are being prioritized appropriately Basic Qualifications: Doctorate degree Or Master s degree and 3 years of Procure to Pay experience Or Bachelor s degree and 5 years of Procure to Pay experience Or Associate s degree and 10 years of Procure to Pay experience Or High school diploma / GED and 12 years of Procure to Pay experience And Previous managerial experience directly managing people and/or experience leading teams, projects, programs or directing the allocation of resources Preferred Qualifications: Bachelors degree in business or any other highly quantitative team 5+ years experience in Procure to Pay processes Demonstrated experience working with different partner groups in a multinational corporation Experience working for a Global corporation Ability to lead global virtual teams in a dynamic environment Strong written, verbal communication and inter-personal skills Intermediate to Advanced level knowledge of office tools e.g. MS Excel/MS Word/MS Office/Smartsheet Be customer focused and have problem solving skills Ability to multi-task and work with short timelines

Amgen is seeking a Disbursements Senior Associate who will be part of Amgen s Global Procure to Pay (P2P) organization. This individual will work with internal and external clients and business partners to ensure completeness and accuracy of global payment activities and will ensure that the objectives are met in an effective and timely manner. Additionally, the individual will use technical expertise to perform research within SAP and various other tools to perform day to day activities and bring closure to identified issues. Moreover, this individual will ensure compliance with all applicable policies and procedures and will support and implement process improvements and departmental initiatives including, but not limited to, updating desktop procedures and participating in cross-functional projects. The role will be located in Hyderabad, India. Specific responsibilities include, but are not limited to the following: Performing a daily reconciliation between SAP and Citibank File Services. Review all PosiPay exceptions and take appropriate action. Ensure high value invoices are reviewed for accuracy and are approved by management prior to payment execution. Ensure prompt resolution of global payment rejections and returns. Manage the Global Payments inbox and respond to inquiries/issues in a timely manner. Ensure manual payments requests are aligned with Corporate policy and are appropriately approved prior to payment release. Ensure payment runs are processed on a daily basis, as scheduled. Ensure accurate and timely processing of month end netting activities. Provide second level Global Payments support to the BPO Customer Support Team. Ensure Service Level Agreement (SLA) commitments are met. Prioritize job duties according to terms and urgency. Communicate issues that have potential for escalation to Management. Develop and maintain active communication with internal client groups and business partners, as necessary, to effectively perform job responsibilities. Actively identify and seek process improvement opportunities. Provide oversight, guidance and monitoring of internal control processes. Basic Qualifications: Master s degree OR Bachelors degree & 2 years of directly related experience OR Associates degree & 6 years of directly related experience OR High School diploma/GED & 8 years of directly related experience Preferred Qualifications: Degree in Finance, Accounting or closely related field 2+ years experience in Procure to Pay space, particularly working with Global Banking activities Experience with ERP systems (SAP) Advanced analytical skills (e.g. Excel) Excellent business acumen (e.g. knowledge of business drivers, finding solutions, and ability to evaluate risk/benefit) Attention to detail Strong communication skills (written and oral) Excellent organizational and planning skills Demonstrated ability to successfully work in teams Ability to work independently with minimal supervision and manage complex and multiple tasks EQUAL OPPORTUNITY STATEMENT We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Career Category Finance Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Amgen is seeking an Accounts Payable (AP) Senior Associate who will be part of Amgen s Global Procure to Pay (P2P) organization. This individual will be responsible for supporting the invoice exception process and will be critical to drive customer satisfaction across Amgen business units through optimum utilization of resources and continuous improvement. The role will be located in Hyderabad, India. Specific responsibilities include, but are not limited to the following: Serves as a Tier 2 escalation point for BPO resources. Responsible for the AP exception handling process and related customer support. Accountable for driving customer satisfaction through timely and accurate resolution of exceptions. Ability to work in a global matrix environment that is fast paced with shifting priorities. Ability to work proficiently in SAP and Excel. Work with team to continually update and improve the customer helpdesk and exception management playbooks in accordance with the other service owners and process owners. Support decisions related to customer helpdesk and AP exception escalations. Conduct regular assessments of helpdesk tickets and AP exceptions to derive root causes and propose solutions to continuously improve performance against SLAs. Ensure compliance to internal and external policies, regulations, and laws applicable to the function. Basic Qualifications Master s degree OR Bachelor s degree and 5 years of directly related experience OR Associate s degree and 7 years of directly related experience OR High school diploma / GED and 10 years of directly related experience Preferred Qualifications Degree in Finance, Accounting or closely related field 3+ years experience in Procure to Pay customer support / AP exception handling. Experience with ERP systems (SAP) Strong attention to detail, verbal communication, and interpersonal skills. Strong customer service focus while having a problem-solving attitude. Ability to multi-task and work within tight timelines. Take ownership of assigned activities. Be a team player. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Hiring for International Customer Service Voice Process Need Grad./UG with minimum 6 months International customer service exp. can apply Salary upto 34k in hand 5 days working 2 roster off & Shift Cabs Call&Whatsapp Vanshita- 9910807579 Required Candidate profile Candidates must have excellent communication skills. Candidates must be comfortable working in any shifts. Candidates must be an immediate joiner.

*Positions in Regional Languages(Able to resolve queries) *Shall be able to speak well & understand Bengali (along with Excellent english is must) *Outstanding verbal & listening skills *Salary upto 5.5LPA *Pan India Barkha@ 8851644223 Required Candidate profile *Any dropout/12th pass/UG & Graduate (Fresher & experienced) can apply *5days *Permanent work from home *Telephonic Interview *Should be open to work in rotational shifts * Should have WIFI installed Perks and benefits Permanent work from home (+ Incentives)

Must Know- Any language -ENGLISH + FRENCH/ SPANISH/ GERMAN (Read, Write and Speak) Role & responsibilities Good communication skills Grammar, Punctuation and Spellings (R, W, S) US Shift Able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core. Good speaking skills over the telephone, Voice skills Good writing and comprehension skills Excellent interpersonal and customer service skills Basic of MS office tools, outlook, internet Basic working knowledge on computer Preferred candidate profile Highly self-motivated to deliver superior customer experience High energy level and personal resilience Integrity and desire to comply with all legal and moral standards Service and quality oriented as well as customer focused Interested candidates can share there resume over Whatsapp mentioning there preferred Foreign Language (French/German/Spanish) on 8951780478. Kindly dont call.

International Voice Process – Fresher (WFO) Any graduate (2020+ passout) can apply. Strong English communication required. Work in customer support, handling global queries and delivering excellent service. Contact :- 9610985065 , 9828833126

Process name: SBI RENEWALS Reminder calls - Qualification: minimum HSC - Average communication (Hindi): 12500 in hand - Good communication 16500 In hand - Pick up and drop is available Required Candidate profile • Pick up and drop is available till turbhe station • If interested contact us at HR Nisha:- 9763458943 (Call and What's app)

HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives for our dynamic BPO team in Noida. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive Location - Noida ( Sector 63, 127 ) Week Off -One Day Rotational Off Mode Of Interview -Walk-in Interview. Qualification - UG / Graduate both can apply Key Responsibilities:- Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. Requirements:- Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & for boys - any 9 hours rotational shift. Candidates should be comfortable with work from office. Salary - For Freshers / Experience - Upto 25k CTC ( Depends upon the experience and interview) Performance based incentives will be there. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number - Alok Srivastava - 9792779366 Regards, Alok Srivastava Senior HR Specialist Recoup Info. #noida#noidajobs#jobs2025#immediatejoiner#freshers#graduate#undergraduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess#blendedprocess

Hiring for Customer Support Executives- Domestic Process Work from office Languages: (Must speak 1 Language) Telugu, Kannada, Malayalam Location: Electronic City, Bengaluru Details : Shift: 9 Hours, Day Salary: 18k CTC (Freshers can apply) Roles and Responsibilities Provide online support for customers. Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever possible. Assist customers in resolving any open requests for support, assistance, information on upgrading, etc. Must be an immediate Joiner with good communication skills. Call HR Yamuna: 8807458389 for more details. ** ALL INTERVIEWS WALK IN at Bengaluru Branch **

Inbound Customer service Fresher or experience Salary upto 18k Qualification: Min HSC Shifts: 6 Days working Rotational week-off Rounds of Interviews: HR round Operations round Client round Required Candidate profile Qualification :- HSC Pass To Any Graduate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata:- 8624868754 (Call and What's app)