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5.0 - 10.0 years
8 - 18 Lacs
Gurgaon, Haryana, India
On-site
Job description Key Responsibilities: Tax Compliance Reporting: Handle direct and indirect tax compliance in India, ensuring timely and accurate filing of tax returns. Oversee the preparation of income tax provisions and ensure compliance with Indian tax regulations. Prepare the foreign tax package for India, ensuring accurate reporting for global tax purposes. Transfer Pricing (TP): Manage transfer pricing compliance and documentation in accordance with Indian tax laws. Collaborate with internal teams to ensure proper application of transfer pricing rules and resolve related issues. Tax Accounting: Oversee tax accounting processes, including preparation of financial statements in compliance with tax accounting principles. Ensure proper tax reporting and maintain records in line with corporate governance and tax compliance standards. Tax Audits Litigation: Lead and manage the tax audit process in India, coordinating with external auditors and tax authorities. Represent the company in tax-related matters, including tax litigation, and provide strategic advice on tax disputes. Collaboration Stakeholder Management: Work closely with finance and controllership teams to ensure proper alignment of tax reporting with financial statements and accounting practices. Represent the company in discussions with tax authorities and other relevant government agencies. Provide guidance and support to cross-functional teams on tax-related issues.
Posted 2 weeks ago
12.0 - 17.0 years
8 - 18 Lacs
Gurgaon, Haryana, India
On-site
Job description As you look at your tasks for the day it would required collaboration with the all functions within the company. You are expected to help the FPA head in running the Finance Department segment that focuses on accurate forecasting variance analysis vs budget forecast previous years and review return on any cost investment made by the organization. Along with this, you will work across departments to ensure the success of the annual budget process, monitoring results, comparison of budget with actual and be able to explain the variances on during management reporting calls. As the Profitability Enablement Sr Director, you are looked upon to review and communicate monthly financial and other related reports to management and other stakeholders, including the VPs SVPs per region. This doesn t end here because you will also assist different support department leaders and site operations leaders in interpreting complex financial transactions and you will be involved in the planning/managing of their expense budgets inconsistency with their department/site targets. You will implement necessary controls and limits, and continuously monitor all aspects of spend in the organization, whilst maximizing business growth and profitability. You must also be someone who does analysis and ready to work on google sheets/excel because you will be constantly performing analysis as part of the monthly, quarterly and annual financial close process, ensuring the posting of appropriate accruals, general ledger, researching and resolving irregularities to ensure no surprises.
Posted 2 weeks ago
2.0 - 7.0 years
8 - 18 Lacs
Gurgaon, Haryana, India
On-site
Job description What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Technology Solutions Analyst TheTechnology Solutions Analystis an Individual Contributor role who will support the Sales and Customer Service Team organization in crafting compelling technology solutions for our clients. She/he will have a good understanding of all the technical pieces (software and hardware) that fit in the BPO/Contact Center industry. Key Responsibilities include (but not limited to) Provide Technical and Consultative assistance to Sales. Get an understanding of technical specifications on the client architecture Assist in completion of Technology sections in RFI/RFP/RFQ as required Document and handover technical specifications for Post Sales implementation Drives accountability in cross functional IT teams during solutioning Up to date with Market on cloud practices, technology stack, products and services within the Contact center industry Requirements: Bachelors Degree or Equivalent with 2+ years experience. Basic knowledge on telecommunications and networking. Has built best practices in business process and created repeatable playbook Can lead multidisciplinary cross functional teams or projects Can handle multiple campaigns/projects at the same time Can review and write technical documentation including client-facing collaterals
Posted 2 weeks ago
10.0 - 15.0 years
8 - 18 Lacs
Ahmedabad, Gujarat, India
On-site
Job description What does the Sr. Director of Recruitment really do Think of yourself as someone who ensures that the right people are becoming TaskUs employees so that the company is headed in the right direction to accomplish its aggressive strategic goals. Imagine yourself going to work with one thing on your mind: that you will ensure that all TaskUs stakeholders (clients, employees, shareholders, as well as future clients) are knowledgeable about the company's recruitment practices. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will provide a data-driven approach through the adoption of systems and implementation of standardized reporting and processes. As a Sr. Director of Recruitment, you will: Drive a successful BPO recruitment cycle and support roles for all centers in the Philippines; Determine if and when additional department team members are needed.; Conduct quarterly performance appraisals, giving feedback on performance and expectations for the following quarter; Manage attendance, compensation and career growth of direct reports; Hold team meetings on a weekly basis; Plan and administer the annual budget; Create annual and quarterly department goals. You will provide leadership and recruitment strategy for sustained growth in new and existing markets. You will determine if and when additional department team members are needed; Recruitment Pipeline & Systems Management: Be the lead partner for hiring managers and site directors to create and refine recruitment strategy; Provide market analysis and compensation benchmarks as needed; Ensure that all recruitment technology systems are up-to-date and in correct working order and internal processes are efficient and abided by; Research and provide recommendations for new technology; Establish accurate forecasting pipeline management and process improvement throughout the lifecycle of talent acquisition. Sourcing strategy and employer branding Partner with corporate marketing on employer brand strategy through digital recruitment efforts, budget optimization, pipeline review, and diversity; Direct recruitment and brand marketing strategy for all sites; Develop creative sourcing initiatives by partnering with new vendors, brainstorming internal events, utilizing social media, partnering with Marketing, and always improving our applicant rate; Refine and manage consistent recruiting, interviewing, and hiring processes that support a highly positive candidate experience and recruiter/hiring manager efficiencies. Account Acquisition Duties Serve as Recruitment Head POC for prospective clients by developing a custom strategy and traveling onsite for presentations; Create a recruitment strategy for new site openings including team structuring and hiring, job board/career page creation, assessments and scoring plan, and employer branding initiatives. Do you have what it takes to become a Sr. Director of Recruitment Requirements: Expertise in people management, employee development/coaching, expert knowledge managing and creating recruitment processes and workflow, and applicable data reporting. A passion for metrics and analyzing the pipeline, excellent interpersonal, oral, and written communication skills, and high emotional intelligence and self-awareness. Strong work ethic and passion for leading a team and producing results, extreme attention to detail, strong business acumen and critical thinking skills. At least 10 plus years of experience designing, building, and leading quality, talent acquisition functions in a high-volume recruiting environment. 2+ years of management experience and prior experience with high volume recruitment methods. Specific experience in strategic staffing, executive recruiting, and university relations. Strong business acumen, the ability to drive change initiatives, strong analytical and negotiation skills, excellent process orientation. Extensive experience in fully utilizing an Automated Tracking System (ATS). Excellent interpersonal skills and customer focus with the ability to positively interact at all levels of the organization including the executive team, hiring managers, HR managers, and vendors. Someone with hyper-growth company experience is highly preferred. Open to travel up to 30% of the time.Someone with close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Posted 2 weeks ago
10.0 - 15.0 years
8 - 18 Lacs
Chennai, Tamil Nadu, India
On-site
Job description What does the Sr. Director of Recruitment really do Think of yourself as someone who ensures that the right people are becoming TaskUs employees so that the company is headed in the right direction to accomplish its aggressive strategic goals. Imagine yourself going to work with one thing on your mind: that you will ensure that all TaskUs stakeholders (clients, employees, shareholders, as well as future clients) are knowledgeable about the company's recruitment practices. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will provide a data-driven approach through the adoption of systems and implementation of standardized reporting and processes. As a Sr. Director of Recruitment, you will: Drive a successful BPO recruitment cycle and support roles for all centers in the Philippines; Determine if and when additional department team members are needed.; Conduct quarterly performance appraisals, giving feedback on performance and expectations for the following quarter; Manage attendance, compensation and career growth of direct reports; Hold team meetings on a weekly basis; Plan and administer the annual budget; Create annual and quarterly department goals. You will provide leadership and recruitment strategy for sustained growth in new and existing markets. You will determine if and when additional department team members are needed; Recruitment Pipeline & Systems Management: Be the lead partner for hiring managers and site directors to create and refine recruitment strategy; Provide market analysis and compensation benchmarks as needed; Ensure that all recruitment technology systems are up-to-date and in correct working order and internal processes are efficient and abided by; Research and provide recommendations for new technology; Establish accurate forecasting pipeline management and process improvement throughout the lifecycle of talent acquisition. Sourcing strategy and employer branding Partner with corporate marketing on employer brand strategy through digital recruitment efforts, budget optimization, pipeline review, and diversity; Direct recruitment and brand marketing strategy for all sites; Develop creative sourcing initiatives by partnering with new vendors, brainstorming internal events, utilizing social media, partnering with Marketing, and always improving our applicant rate; Refine and manage consistent recruiting, interviewing, and hiring processes that support a highly positive candidate experience and recruiter/hiring manager efficiencies. Account Acquisition Duties Serve as Recruitment Head POC for prospective clients by developing a custom strategy and traveling onsite for presentations; Create a recruitment strategy for new site openings including team structuring and hiring, job board/career page creation, assessments and scoring plan, and employer branding initiatives. Do you have what it takes to become a Sr. Director of Recruitment Requirements: Expertise in people management, employee development/coaching, expert knowledge managing and creating recruitment processes and workflow, and applicable data reporting. A passion for metrics and analyzing the pipeline, excellent interpersonal, oral, and written communication skills, and high emotional intelligence and self-awareness. Strong work ethic and passion for leading a team and producing results, extreme attention to detail, strong business acumen and critical thinking skills. At least 10 plus years of experience designing, building, and leading quality, talent acquisition functions in a high-volume recruiting environment. 2+ years of management experience and prior experience with high volume recruitment methods. Specific experience in strategic staffing, executive recruiting, and university relations. Strong business acumen, the ability to drive change initiatives, strong analytical and negotiation skills, excellent process orientation. Extensive experience in fully utilizing an Automated Tracking System (ATS). Excellent interpersonal skills and customer focus with the ability to positively interact at all levels of the organization including the executive team, hiring managers, HR managers, and vendors. Someone with hyper-growth company experience is highly preferred. Open to travel up to 30% of the time.Someone with close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Posted 2 weeks ago
10.0 - 15.0 years
8 - 18 Lacs
Delhi, India
On-site
Job description What does the Sr. Director of Recruitment really do Think of yourself as someone who ensures that the right people are becoming TaskUs employees so that the company is headed in the right direction to accomplish its aggressive strategic goals. Imagine yourself going to work with one thing on your mind: that you will ensure that all TaskUs stakeholders (clients, employees, shareholders, as well as future clients) are knowledgeable about the company's recruitment practices. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will provide a data-driven approach through the adoption of systems and implementation of standardized reporting and processes. As a Sr. Director of Recruitment, you will: Drive a successful BPO recruitment cycle and support roles for all centers in the Philippines; Determine if and when additional department team members are needed.; Conduct quarterly performance appraisals, giving feedback on performance and expectations for the following quarter; Manage attendance, compensation and career growth of direct reports; Hold team meetings on a weekly basis; Plan and administer the annual budget; Create annual and quarterly department goals. You will provide leadership and recruitment strategy for sustained growth in new and existing markets. You will determine if and when additional department team members are needed; Recruitment Pipeline & Systems Management: Be the lead partner for hiring managers and site directors to create and refine recruitment strategy; Provide market analysis and compensation benchmarks as needed; Ensure that all recruitment technology systems are up-to-date and in correct working order and internal processes are efficient and abided by; Research and provide recommendations for new technology; Establish accurate forecasting pipeline management and process improvement throughout the lifecycle of talent acquisition. Sourcing strategy and employer branding Partner with corporate marketing on employer brand strategy through digital recruitment efforts, budget optimization, pipeline review, and diversity; Direct recruitment and brand marketing strategy for all sites; Develop creative sourcing initiatives by partnering with new vendors, brainstorming internal events, utilizing social media, partnering with Marketing, and always improving our applicant rate; Refine and manage consistent recruiting, interviewing, and hiring processes that support a highly positive candidate experience and recruiter/hiring manager efficiencies. Account Acquisition Duties Serve as Recruitment Head POC for prospective clients by developing a custom strategy and traveling onsite for presentations; Create a recruitment strategy for new site openings including team structuring and hiring, job board/career page creation, assessments and scoring plan, and employer branding initiatives. Do you have what it takes to become a Sr. Director of Recruitment Requirements: Expertise in people management, employee development/coaching, expert knowledge managing and creating recruitment processes and workflow, and applicable data reporting. A passion for metrics and analyzing the pipeline, excellent interpersonal, oral, and written communication skills, and high emotional intelligence and self-awareness. Strong work ethic and passion for leading a team and producing results, extreme attention to detail, strong business acumen and critical thinking skills. At least 10 plus years of experience designing, building, and leading quality, talent acquisition functions in a high-volume recruiting environment. 2+ years of management experience and prior experience with high volume recruitment methods. Specific experience in strategic staffing, executive recruiting, and university relations. Strong business acumen, the ability to drive change initiatives, strong analytical and negotiation skills, excellent process orientation. Extensive experience in fully utilizing an Automated Tracking System (ATS). Excellent interpersonal skills and customer focus with the ability to positively interact at all levels of the organization including the executive team, hiring managers, HR managers, and vendors. Someone with hyper-growth company experience is highly preferred. Open to travel up to 30% of the time.Someone with close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Posted 2 weeks ago
6.0 - 12.0 years
8 - 18 Lacs
Gurgaon, Haryana, India
On-site
Job Description How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
Posted 2 weeks ago
3.0 - 9.0 years
8 - 18 Lacs
Indore, Madhya Pradesh, India
On-site
Job Description What We Offer: Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your team s performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader Requirements: We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of international BPO experience as a Team Leader (sales experie) managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that s a plus in your favor. If you re familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
Posted 2 weeks ago
5.0 - 10.0 years
8 - 18 Lacs
Gurgaon, Haryana, India
On-site
Job description TaskUs is looking for User Feedback Insights Manager to join our dynamic team and embark on a rewarding career journey. Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.
Posted 2 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
Mohali, Punjab, India
On-site
Job description Requirements: Grad & Undergrad both can apply 1 year documented BPO experience preferred in international process Excellent Spoken & Written communication skills in English. Ready to work in rotational shifts ( including graveyard shifts) Strictly work from office
Posted 2 weeks ago
1.0 - 5.0 years
3 - 4 Lacs
Chandigarh, India
On-site
Job description Requirements: Grad & Undergrad both can apply 1 year documented BPO experience preferred in international process Excellent Spoken & Written communication skills in English. Ready to work in rotational shifts ( including graveyard shifts) Strictly work from office
Posted 2 weeks ago
0.0 - 4.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Dear Candidate, We are hiring Customer Support Executives for a voice-based process. Role & responsibilities Make outbound calls to customers and explain product details Book appointments for customers to visit our retail store Maintain follow-ups and update records in the system Deliver excellent customer experience through clear and courteous communication Job Details: Experience: 0 - 4 years Educational Qualification: Any Graduate Languages: English and Hindi (Mandatory) CTC: Up to 27,000 per month Shift: Day Shift (No Night Shift) Working Days: 6 Days a Week (Sunday Fixed Off) Job Type: Full-time, On-site Cab Facility: Not provided Work Location: Marathahalli Preferred candidate profile Good communication skills in English and Hindi Prior experience in outbound calling/customer service/sales (preferred but not mandatory) Freshers with good communication and willingness to learn are welcome Should be comfortable with a 6-day working schedule Interested candidates can call on Richa (HR) - 8123039021 (between 10 AM to 6 PM) to book their interview slots. Or, Send your resume to richa.gupta@valuestreambiz.com
Posted 2 weeks ago
0.0 - 5.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Excellent Opportunity at Amazon for Voice (Work From Office). Come be a part of Earth's Most Customer Centric Company Candidates from Hyderabad. Desired Candidate Profile : Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply Fresher can apply. Candidates with BPO experience would have edge. Excellent English communication is Mandate Should be comfortable to work for Night Shifts and flexible shift/ week offs Compensation & Other Benefits : Salary Base Pay : 271,350 to 456,750 LPA/- Additional Benefits:- Zeta Meal Card - INR 1100/month i.e. INR 13200/- PA Health insurance benefits up to INR 5.0 Lacs Night Shift Allowance - INR 150/shift Overtime Allowance as per business requirement. 5-day working week with 2 consecutive days off. (The off days change based on business requirement) Instruction for Applying and Completing Online Assessment : To apply & complete the assessment, you will need a laptop/PC with Webcam and headphone with good microphone. Do not apply from mobile phone or Tablet. Assessment should be attempted in an undisturbed environment with Stable internet connection (minimum 100 Mbps) Assessment should be attempted only on a laptop/ desktop with functioning web camera & usage of Headphone with microphone is must Must be proficient in English Please do not take help during the assessment as the process is entirely recorded. Assessment Link - https://tinyurl.com/HYDERABAD-20
Posted 2 weeks ago
5.0 - 8.0 years
6 - 7 Lacs
Chennai
Work from Office
Trainer - Voice and Accent: Please enter job description Job Title: Trainer Voice and Accent Location: Chennai- AMBIT Experience: 5+ Years Industry Type: BPO / KPO Functional Area: Training & Development Employment Type: Full Time, Permanent Education: Any Graduate Job Description We are seeking a dynamic and experienced Voice and Accent Trainer to lead language and soft skills training initiatives across teams. The ideal candidate will be responsible for identifying skill gaps, designing impactful training programs, and aligning learning outcomes with business goals. Key Responsibilities Deliver Language, Voice & Accent, and Soft Skills training across teams. Design and implement training strategies based on performance gaps. Develop training content using Instructional Design principles. Conduct Train-the-Trainer programs and certify internal trainers. Use CEFR framework for hiring and assessment calibration. Lead transaction monitoring and feedback sessions. Customize training programs to meet client-specific needs. Research and integrate AI tools to enhance training effectiveness. Desired Candidate Profile 5+ years of total experience, with 34 years in managing training functions. Proven expertise in Language & Soft Skills training within BPO/KPO. Excellent verbal and written communication in English. Familiarity with US, UK, and Australian accents. Strong knowledge of phonetics, grammar, and Microsoft Excel. Exceptional presentation and analytical skills. Ability to work with and evaluate market tools for training enhancement. Perks and Benefits Competitive salary Opportunity to work with global clients Learning and development support Collaborative work culture
Posted 2 weeks ago
3.0 - 8.0 years
0 - 3 Lacs
Bengaluru
Work from Office
Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attrition, shrinkage, quality, and schedule adherence. Collaborate with clients to understand business requirements and ensure service delivery expectations are met. Drive continuous improvement initiatives focused on productivity, efficiency, and customer experience. Generate and present operational performance reports to senior management and clients. Ensure strict compliance with company policies, data protection protocols, and industry regulations. Qualifications: Graduate in any discipline. Minimum 5 years of experience in BPO operations with at least 1 year in a Team Leader role Strong grasp of BPO metrics, quality frameworks, and workforce management principles. Excellent leadership, communication, and interpersonal skills. Proficient in MS Office tools and commonly used BPO software. Ability to thrive in a fast-paced and client-focused environment. Preferred Skills: Prior experience managing e-commerce clients. Exposure to Domestic BPO operations. Strong understanding of customer service delivery and escalation handling Job Title: Assistant Manager BPO Location: Bangalore Department: Operations Job Summary We are looking for a dynamic and experienced Assistant Manager BPO to oversee and drive operational excellence across our processes. The ideal candidate will play a key role in managing daily BPO operations, ensuring service delivery meets defined SLA and KPI targets, and leading initiatives to improve overall performance and customer experience. Key Responsibilities Manage daily operations for assigned BPO functions, including voice, non-voice, and back-office processes. Ensure consistent delivery against SLAs, KPIs, and internal quality standards. Lead, coach, and develop a team of agents and team leaders to achieve performance goals. Track and manage operational metrics such as attrition, shrinkage, quality scores, AHT, and schedule adherence. Serve as a point of contact for client interactions; understand expectations and ensure timely delivery. Identify and implement continuous improvement opportunities to enhance process efficiency and service delivery. Analyze trends, prepare reports, and present business insights to senior management and client stakeholders. • Enforce compliance with organizational policies, data privacy, and regulatory requirements. Qualifications Graduate in any discipline. 67 years of experience in BPO operations, with at least 1 year in an Assistant Manager role. Solid understanding of BPO metrics, quality frameworks, and workforce management tools. Strong leadership, problem-solving, and communication skills. Proficient in MS Office (Excel, PowerPoint, Outlook) and operational dashboards. Ability to work under pressure in a fast-paced, client-driven environment. Preferred Skills Experience managing e-commerce clients or similar fast-moving verticals. Prior experience in Domestic BPO operations is an added advantage. Expertise in customer service delivery, escalations, and root cause analysis Startek (Aegis Customer Support Services Pvt. Ltd.) Location: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bangalore, Karnataka
Posted 2 weeks ago
4.0 - 9.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Hiring | Team Lead | Inbound Voice Process | Domestic E-commerce | Bangalore We are hiring experienced Team Leaders for a domestic voice process (e-commerce) with a multinational BPO in Bangalore . This is a great opportunity for professionals passionate about operations, people management, and customer satisfaction. Job Title: Team Lead Customer Support (Inbound Voice) Location: Bangalore Industry: BPO – E-commerce Voice Process Employment Type: Full-Time | Work from Office Key Responsibilities: Lead and manage a team of customer service representatives handling inbound calls Ensure smooth floor operations and adherence to SLAs, AHT, and CSAT targets Handle escalations and resolve customer issues effectively Monitor shrinkage, attrition, roster adherence, and daily reporting Drive continuous improvements in team performance through coaching and feedback Collaborate with cross-functional departments for seamless workflow Conduct regular team huddles, reviews, and performance tracking Eligibility Criteria: Graduate in any stream (mandatory) Minimum 4 years of overall BPO experience At least 1 year of on-paper team leading/people management experience in BPO operations Excellent communication in English and Hindi Strong leadership and analytical skills Should be comfortable with 24/7 rotational shifts (Day shifts for females) Immediate joiners preferred Salary & Benefits: Salary: Up to 5.5 LPA (based on current package and experience) 6 days working, rotational week offs No cab facility provided How to Apply: Interested candidates can share their updated resume on WhatsApp at 9696714723 (Homa) . If the call goes unanswered, kindly drop a message mentioning the role. Stay Updated: Follow our WhatsApp hiring channel for future openings: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #Hiring #TeamLeader #BangaloreJobs #VoiceProcess #EcommerceSupport #DomesticBPO #OperationsLeadership #TeamHandling #CustomerServiceJobs #ImmediateJoiners #CareerOpportunity #ShiningStarsITPL #ApplyNow
Posted 2 weeks ago
0.0 years
1 - 2 Lacs
Chennai
Work from Office
Job Description : *Simple Image/Video Editing Process *Rotational Day Shift & Rotational Week Off For Male Candidates *Regular Day Shift & Rotational Week Off For Female Candidates Eligibility: 1 . Fresher with any graduate 2025 passed out -waiting for results without previous semester backlogs can apply 2 . Good computer operating skills with excellent Mouse handling. 3. Candidate pursuing UG/PG in regular or correspondence / or any other courses cannot be considered. 4. Should be an immediate joiner. 5. Chennai based candidates only.
Posted 2 weeks ago
1.0 - 3.0 years
1 - 2 Lacs
Navi Mumbai, Maharashtra, India
On-site
Job Title: Customer Support Associate International Voice Location: Malad West, Mumbai Work Schedule: 5 days a week Both-side cab facility UK Shift Timing About Firstsource Firstsource is a leading provider of customer-centric business process services, partnering with Fortune 500 and FTSE 100 companies across the US, UK, Philippines, India, and Mexico. With expertise in sectors like Banking, Healthcare, Communications & Media, we deliver transformational customer and operational solutions through a right-shore delivery model Role Overview As a Customer Support Associate in International Voice, you will be the frontline representative delivering exceptional service to clients in global markets. This role emphasizes clear communication, empathy, and adherence to quality standards. Key Responsibilities Handle inbound and outbound calls for international clients with a focus on resolving queries. Provide accurate information on products, services, billing, and general inquiries. Demonstrate empathy, patience, and excellent listening skills. Escalate complex issues to appropriate channels and follow up for resolution. Maintain adherence to SLAs, quality benchmarks, and documentation standards. Participate in ongoing training to update knowledge and skills. Required Qualifications & Skills Minimum education: 12th pass or graduate. Prior experience in international voice process or customer support is a plus Strong English communication and understanding. Basic experience with CRM systems or call-center tools. Ability to work night shifts (US timing) and avail to/from cab facility. What We Offer Competitive salary with performance incentives. Cab facility for commute to and from office. Structured training and career development opportunities. Engaging work culture with supportive teams.
Posted 2 weeks ago
0.0 years
0 - 1 Lacs
Hyderabad
Work from Office
Role & responsibilities AR Caller - International Semi-Voice Process Qualification- Graduation/ Intermediate (No Btech) - Skills : Good Communication Only Freshers 5 days working, Mon - Fri Fixed Sat & Sun off. Shift: Night (Timing: 6.30PM TO 3.30AM) 1-Way Cab Package: Fresher : During Training 10,700 take home, from 4th month 13,500 Take Home + Incentive Work Location: Hyderabad Immediate Joiner 4 rounds (Inerview timings 11am to 3pm) HR Typing V&A Manager Preferred candidate profile Interested candidates can send their CV to this number - 9603440671 HR - Tiya
Posted 2 weeks ago
0.0 - 2.0 years
1 - 3 Lacs
Lucknow
Work from Office
HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic International BPO in LUCKNOW ? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- VOICE PROCESS LOCATION- LUCKNOW ( GOMTI NAGAR, HAZRATGANJ). ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. *24/7 Shifts SALARY- FRESHERS: UPTO 15k CTC EXPERIENCED: UPTO 26k CTC PERKS AND BENEFITS- PERFORMANCE BASED BONUS INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number: Regards, Sohil Sharma (6393179544) (HR Executives) ShiningStarsITPL. #jobs2025#domesticvoice#bpo#bpovoice#freejobs#immediatejoiners#workfromoffice #lucknow#lucknowjobs#noida#domesticprocess#communicationskill #voiceprocess #chatprocess#nonvoiceprocess #emailprocess#voice #callcenter #telecalling #customerservice #voiceprocess #inboundcalls
Posted 2 weeks ago
0.0 - 1.0 years
1 - 1 Lacs
Chennai
Work from Office
For Charge Entry process Candidates with any degree and a minimum of 70% marks in 2024 or 2025 are eligible. In and around Mylapore and not more than 10KM 1.80 lakh salary, Required Candidate profile Freshers can apply Night Shift Pl call 8939678664 / 6385125441
Posted 2 weeks ago
0.0 - 3.0 years
0 - 3 Lacs
Kolkata, Mumbai Suburban, Bengaluru
Work from Office
We are hiring fresher for customer support voice process - Candidates willing to work on outbound voice process - Needs to solve the customer queries over the call - Handling inbound and outbound customer - Immediate joining HR- Durga -80721 35893 Required Candidate profile Salary : 18 k in hand 21 CTC fresher Experience : 19k In hand 22 CTC Languages : Hindi and English fluent Male : Rotational shifts ( including night shifts ) Female : Only rotational day shifts
Posted 2 weeks ago
0.0 - 4.0 years
1 - 3 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Process :- Telecalling (Voice Process) Role & responsibilities: -Salary :- 12000 Freshers & experience both can apply Basic communication in Marathi, Hindi & English Job Location: Airoli ,Navi Mumbai Preferred candidate profile: - Min qualification - 12th & Immediate Joiners - Having basic Knowledge of Computer. - Fixed day shift How To Apply..? Interested Candidate can share CV on bellow whatsapp number Contact :- HR Akshada:- 9822472894
Posted 2 weeks ago
0.0 - 5.0 years
2 - 5 Lacs
Mumbai, Pune, Mumbai (All Areas)
Work from Office
Hiring Now: Data Entry Operator Good Typing Speed | Basic Computer Skills Freshers & Experienced Welcome | No Targets Flexible Hours | No Time Restrictions
Posted 2 weeks ago
0.0 - 4.0 years
0 - 0 Lacs
pune
On-site
Hiring for Travel Semi-voice process! Graduate or Undergraduate fresher with Excellent communciation skills Customer support - Vocie & Email process Package - 17K To 21K + 10 -15K Incentives + Attendance Allowance Location- Viman Nagar , Transportation All inhouse rounds conducted !! One touch hiring ! Immediate Joiners ! Call Now 8928152516 / 92266 39337
Posted 2 weeks ago
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