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0.0 - 2.0 years

1 - 3 Lacs

Noida, Gurugram, Delhi / NCR

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Interacting with the Customers Offering amazing customer service Maintaining professionalism with customers work directly with customers & provide assistance Call/ WhatsApp HR Rajeshwari 87918 81514 Required Candidate profile Excellent command over English communication Should have good interpersonal skills Immediate joiners only Freshers/UG both can apply Perks and benefits Unlimited Incentives Health Insurance Bonus

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1.0 - 6.0 years

3 - 8 Lacs

Bengaluru

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Openings for Underwriter Looking for an experience with Underwriter or Mortgage HR Aditi@ 7795311459 ruth@9590520040 immediate joiner Available Positions:-Underwriter location:manayatha tech park Need min 1 year experience in mortgage or underwriter salary upto 8.5lks

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0.0 - 5.0 years

1 - 3 Lacs

Mumbai, Navi Mumbai, Mumbai (All Areas)

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Job Opening: Admission Counselor How to Apply: Locations: sted, please share your updated CV with Aratib@itm.edu or contact Arati at 88794s19086 for more information. Location: Panvel & Nerul Benefits: * PF & Gratuity * Mediclaim (extra benefit) * 36 Paid Leaves/Year * Flexible Work Environmen Job Description: As an Admission Counselor , your responsibilities will include: Assist prospective students with inquiries about programs and the admission process. Provide guidance on application requirements and deadlines. Conduct one-on-one sessions with students to understand their needs and goals. Review and evaluate student applications and documents for admission. Follow up with applicants to ensure all required materials are submitted on time. Organize and participate in recruitment events, open houses, and other promotional activities. Conduct marketing initiatives such as seminars, workshops, and campus visits to engage potential students. Distribute marketing materials like brochures and flyers to attract new applicants. Maintain accurate records of student interactions using the CRM system. Collaborate with the admissions and marketing teams to develop strategies to meet enrollment goals. Stay updated on program offerings and changes in admission policies.

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5.0 - 10.0 years

7 - 9 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

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Job Summary: We are seeking a dynamic and experienced Call Center Manager to lead our customer service and dispatch teams. The ideal candidate will have strong leadership skills, the ability to motivate and train employees, and a problem-solving mindset to ensure smooth call center operations. Key Responsibilities: Team Leadership & Management: Lead, manage, and mentor call center executives and dispatch teams to achieve performance targets. Foster a positive and productive work environment through motivation and engagement. Training & Development: Develop and implement training programs to enhance team skills and customer handling techniques. Drive continuous learning and skill improvement for call center and dispatch teams. Operational Excellence: Monitor call center performance metrics (KPIs) and implement improvements for efficiency and effectiveness. Identify operational challenges and proactively resolve them to ensure smooth workflow. Ensure adherence to company policies, procedures, and quality standards. Customer Service & Conflict Resolution: Address and resolve customer complaints or escalations effectively. Work towards enhancing customer satisfaction and service quality. Analyze customer feedback and implement necessary changes to improve service delivery. Reporting & Analysis: Prepare and present reports on call center performance, team productivity, and customer service quality. Utilize data and analytics to identify areas of improvement and implement strategic action plans. Key Skills & Qualifications: Minimum of 5 years of experience in call center management, healthcare/ambulance preferred. Strong communication and interpersonal skills to lead and guide teams effectively. Ability to handle high-pressure situations and resolve conflicts efficiently. Proficiency in call center software, CRM systems, and reporting tools. Strong problem-solving, analytical, and decision-making skills. Experience in training and performance management is a plus. Location: Sunshine Tower, 23 floor, Senapati Bapat Marg, Dadar W, Mumbai (Nearest station- Parel/Prabhadevi)

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9.0 - 14.0 years

6 - 10 Lacs

Bengaluru

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Hiring collection manager who is managing the team for field Domestic Collections team for Banking field collection Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must Know-English and Kannada Required Candidate profile Work from Office-Bangalore call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

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3.0 - 8.0 years

3 - 7 Lacs

Bengaluru

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Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

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1.0 - 5.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

2 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO/Chat 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 1.0 years

3 - 3 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Natasha @ 9674312846 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support for a Blended Process Key Highlights: 1: Graduate/UG with min 1 year experience in Customer Support/BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 3.0 years

4 - 4 Lacs

Gurugram

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Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur/Gurgaon. Please go through the JD and Apply. We shall call back the relevant profiles. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 A Technical Support Associate job description typically focuses on providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction . They handle customer inquiries, diagnose problems, and offer solutions via phone, email, or in-person. The role involves a blend of technical skills and customer service abilities, including communication, problem-solving, and the ability to learn new technologies. Here's a more detailed breakdown of common responsibilities and skills Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills : Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

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0.0 - 5.0 years

2 - 4 Lacs

Mumbai, Thane, Mumbai (All Areas)

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Urgent openings for LODHA Process - HSC / Graduates can apply - Good English communication - Fresher / Experienced can apply - Salary 17k to 25k in hand, plus incentives - shift timings 9:30am to 6:30pm - 2 rounds of interview Required Candidate profile Qualification- 12th and above To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Rutuja:- 9822686638

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0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Exciting Job Opportunity at Conneqt Business Solutions! Client: Unity Small Finance Location: Turbhe, Navi Mumbai Role: Voice Inbound Requirements: Minimum 12 Months of experience in customer service Banking/ BPO Graduation is a must Versant 5 communication skills required Salary: Up to 32K CTC Shifts: Rotational Interview Process: 1.HR Round 2.Operations Round (Face-to-Face) 3.Aptitude Test 4.Client Interview (Face-to-Face) How to Apply:- To schedule your interview Call or send your CV through WhatsApp Or Mail (mentioned below) Contact Person:- HR Ashwini Mob:- 9923656681 Mail:- ashwinitodkar@credicus.co

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0.0 - 5.0 years

2 - 4 Lacs

Mohali, Chandigarh, Zirakpur

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Voice/ Chat process for Freshers/ Experienced :- - Respond to tickets - answering phone calls from customers/replying via mail - responding to all customer concerns. Call/ WhatsApp - HR Priyanka @ 7037375529 Required Candidate profile Excellent English Communication skills Rotational shifts (24*7) - 9 hrs UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! Face to Face interview

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0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Process:- Customer Service - Bank of india (inbound Process) -Fresher/ experience both can apply - Graduates or Graduation perusing -freshers Salary-13k To 18k + incentives -Shift timing:- 9:30am-6:30pm -Average communication required Required Candidate profile Qualification :- Graduates or Graduation perusing To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Pratiksha:-8698488197 Perks and benefits High Incentives and growth opportunities.

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0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Process:- Customer Service, IDFC, TATA Aig, Outbound Good communication required Marathi & Hindi Fixed day shift, Unlimited Incentives Fresher & Experience both can apply HSC To Any Graduate , Immediate Joining Age: 18 to 35 Salary 15k To 25k + unlimited incentives Job Location:- Airoli, Thane, Navi Mumbai Qualification:- Min HSC Pass To schedule your interview Call or send your CV through WhatsApp / Mail (number mentioned below) Contact Person:- HR Pratiksha Mob NO:- 8698488197 Mail id :- pratiksha.shirtode@credicus.co

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0.0 - 5.0 years

2 - 4 Lacs

Mohali, Chandigarh, Panchkula

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Hey Job Seekers Do you want to work in Voice / Chat Process for MNC BPO Call Centre ? Work From Office International Process Rotaional Shifts CTC 20-35 K /M Call / Whats App Sourabh @ 9779924404 for interview in Chandigarh / Mohali Walkin Interview Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth PG available nearby In House Cafeteria Subsidised Meals

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0.0 - 5.0 years

2 - 4 Lacs

Mohali, Chandigarh, Panchkula

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Hey There !! Do you want to work in International BPO Process in Chandigarh & Mohali If Yes Fell Free To Call / Whats App Sourabh @ 9779924404 for interview CTC 15-32 K/M Work From Office Rotational Shifts Candidate Must Be good In English Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts Facilities Vary Client to Client :- Career Growth PG available nearby In House Cafeteria & Gym Subsidised Meals

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0.0 - 4.0 years

2 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

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Hiring for 12th pass or Undergraduate or pursuing graduation For BPO / call centre in Gurugram location Designation:- Cutomer support executive Freshers are welcome ONLY WHATSAPP YOUR RESUME AND LOCATION TO HR MANAGER:- 79827 39499

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0.0 - 5.0 years

1 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

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Hiring for TOP International Process Customer Care executive Minimum Qualification is 12th pass Cabs + rotational night shifts with International Exposure For faster response WHATSAPP cv to HR 79827 39499

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Exploring BPO Jobs in India

Business Process Outsourcing (BPO) has become a significant industry in India, providing employment opportunities for thousands of job seekers. BPO roles involve handling various business processes for clients, such as customer service, technical support, and back-office operations. If you are considering a career in BPO, here is a comprehensive guide to help you navigate the job market in India.

Top Hiring Locations in India

  1. Bengaluru
  2. Delhi/NCR
  3. Mumbai
  4. Pune
  5. Hyderabad

These cities are known for their strong presence in the BPO industry and offer numerous job opportunities for aspiring professionals.

Average Salary Range

The average salary range for BPO professionals in India varies based on experience and job role. Entry-level positions may start at around INR 2-3 lakh per annum, while experienced professionals can earn upwards of INR 8-10 lakh per annum.

Career Path

In the BPO industry, a typical career path may include roles such as Customer Service Associate, Team Leader, Operations Manager, and eventually progressing to positions like Account Manager or Business Development Manager.

Related Skills

Besides BPO expertise, professionals in this field are expected to have strong communication skills, problem-solving abilities, time management, and proficiency in relevant software tools.

Interview Questions

  • What do you understand by BPO? (basic)
  • How do you handle irate customers? (medium)
  • Can you describe a challenging situation you faced in a previous BPO role and how you resolved it? (medium)
  • What strategies would you implement to improve customer satisfaction? (advanced)
  • How do you prioritize tasks when dealing with multiple clients' needs simultaneously? (medium)
  • Explain the importance of data security in a BPO setting. (advanced)
  • How do you stay updated with industry trends and best practices in BPO? (medium)
  • Describe a time when you had to collaborate with team members from different departments to achieve a common goal. (medium)
  • What metrics do you think are crucial for measuring the success of a BPO operation? (advanced)
  • How would you handle a situation where a client is unhappy with the service provided by your team? (medium)
  • Can you walk us through your process of training new team members in a BPO environment? (medium)
  • How do you ensure confidentiality when dealing with sensitive client information? (medium)
  • What are your strategies for maintaining high levels of employee engagement in a BPO setting? (advanced)
  • How do you handle escalations from customers effectively? (medium)
  • Explain the role of technology in optimizing BPO processes. (advanced)
  • How do you approach performance evaluations for your team members? (medium)
  • Describe a successful campaign or project you led in a previous BPO role. (medium)
  • How do you adapt to changes in client requirements or industry regulations? (medium)
  • What do you think sets apart a top-performing BPO professional from others in the field? (advanced)
  • How do you ensure quality control in a fast-paced BPO environment? (medium)
  • What measures would you take to reduce operational costs without compromising service quality? (advanced)
  • Can you give an example of a time when you had to make a quick decision to resolve a customer issue? (medium)
  • How do you handle stress and pressure in a high-volume BPO role? (medium)
  • What are your strategies for maintaining a positive work culture within your team? (medium)

Closing Remarks

As you embark on your journey to explore BPO jobs in India, remember to showcase your skills, knowledge, and experience confidently during interviews. By preparing thoroughly and demonstrating your passion for the industry, you can increase your chances of securing a rewarding BPO role. Good luck!

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