11904 Bpo Jobs - Page 44

Process:- IDFC FIRST BANKING - Outbound Process (Telesales) Requirement- Good comms required Unlimited incentives Shift timing- 9:30-6:30 Fresher & Exp both can apply Qualification: Min HSC Need immediate joiner. Work Location: Kapurbavadi junction, Majiwada Thane (w)- 400607 Salary: 14,500 (In-Hand) per month Rounds of Interviews:- HR round Operations round To schedule your interview Call or send your CV through WhatsApp / Mail (number mentioned below) HR Trupti:- 7378450713

Greetings From [24]7.ai Location : Bangalore( Marathahalli ) Mention HR Pranaw - ARC136 on top of your resume & Mention at Registration Desk We have huge openings for international voice, semi voice & non voice process interested candidates can apply Come directly to office and attend the interview by mentioning HR Pranaw as your Referral name and mention Reference Code - ARC136 on top of your resume Mode Of Interview - Face to Face Interview ( No Virtual Interview ) Note: Interested Candidates can directly call or WhatsApp HR Pranaw on 9600064580 / pranaw.s@247.ai, Candidates can also walk -in directly by mentioning my name HR Pranaw on top of the resume Point of Contact - HR Pranaw Reference Code - ARC136 Roles and Responsibilities: An International Process Job is a job where the executives are assigned to handle the calls and emails from customers in different countries, particularly the U.S, UK, Canada, Australia etc. These jobs include product and service support or technical support in which the customer is calling or sending an email to solve an issue. Note: If you had already attended the interview with 247.ai in recent 30 days, please attend after 30 days - Interview Cooling Period We are looking for an immediate joiner Since its an International Process, Shifts are Rotational Night Shift Should have good verbal & written communication in English Please carry your Aadhar card and Resume for interview Dont forget to mention HR Pranaw on Top of your resume - For Gate pass & Registration Process Skills Required: Excellent Verbal and Written Communication skills. Good logical reasoning & analytical skills. Able to interact with customers Call / Chat, should be able to answer servicing questions. Salary: INR 2,53,772 - 3,50,000 LPA + Incentives + Goodies Age limit: 18+ to 30 years below. 5 Days working 2 days Rotational week off. Should be flexible with night shifts (US or Australian Shifts) Benefits: Two-way cab facility Door step pickup & drop (Max 20 Kms) Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones Eligibility Criteria: PUC/12th/Diploma, Undergraduate/Graduate (B.com, BBA, BSC, BCA, BE, B.tech, BA and Postgraduate MBA/MCOM) freshers and experienced can apply . HR Pranaw Senior HR Executive [24]7.ai - Bangalore Call/whatsapp - 9600064580 Pranaw.s@247.ai

Role & responsibilities: Understand customer needs and promote products or service effectively. Meet KPIs Handle customer inquiries and provide product information. Receive, document and track customer complaints via phone, email and any other source Investigate and analyze complaints to understand the root cause and identify potential solutions Communicate with customers to empathetically understand their concerns and provide appropriate solutions Liaise with internal team and partners to resolve customer complaints and ensure timely resolution Maintain accurate records of complaints and their resolution for reporting and analysis purposes Identify trends in complaints and provide feedback to relevant departments to improve products or services Continuously seek opportunities to improve the complaint resolution process and enhance customer satisfaction Collaborate with other team members to ensure a consistent and high-quality customer experience 24/7 shifts. Preferred qualification: Graduates can apply. Fresher & Experience both can apply Requirements: Strong communication and interpersonal skills. Ability to work in flexible environment. Excellent Communication Good problem-solving and analytical abilities About the Process: 6 days working. Day shifts for girls Perks and benefits: Comprehensive Training and Ongoing development opportunities. Career advancement and growth within the company. Supportive and collaborative work environment. How to Apply: Please send your resume on number mentioned below: 8595358077 Regards Shanib

Process:- IDFC FIRST BANK - Outbound Process Requirement- Good comms required Unlimited incentives Shift timing- 9:30-6:30 Fresher & Exp both can apply Qualification: Min HSC Need immediate joiner. Work Location: Kapurbavadi junction, Majiwada Thane (w)- 400607 Salary: 14,500 (In-Hand) per month Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp / Mail (number mentioned below) HR Mahek:- 7559401618

Description External Job Description DESIGN EXECUTIVE N- COLOUR IDEA STORE - Hyderabad, Asian Paints Limited Sales & Marketing - CI JOB DESCRIPTION DESIGN EXECUTIVE - COLOUR IDEA STORE Experience: 1 to 3 years Location: Hyderabad will be travelling in Telangana and Andhra Pradesh Qualification : Bachelors degree in Design, Architecture or a related field Key Responsibilities: 1 Drive sales in the wallcoverings and other focused categories across regions by coordinating with the field teams 2 Enable support to the filed teams basis feedback received from market visits 3 Taking training sessions of the field teams on colour trends, wallcoverings, customer pitch at a regular interval 4 Analyze data and share reports on key metrices being driven to the larger teams on a periodic basis 5 Understand and implement the best practices being followed by other players to make the category relevant 6 Visit the market to meet the dealers/customers/team members regularly to understand pain points and implement solutions accordingly

Answer customer queries promptly Resolve complaints and technical issues Provide accurate product/service information Maintain customer interaction records Ensure customer satisfaction through follow-ups Call/WhatsApp HR Suman @9568899306 Required Candidate profile Excellent English Communication skills Rotational shifts (24*7) - 9 hrs UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! Face to Face interview

Dear Job Professionals, Hiring | Assistant Manager Operations | E-commerce Voice Process | Bangalore We are currently hiring for the position of Assistant Manager – Operations in Bangalore for a domestic e-commerce voice process with a leading multinational BPO. If you have a strong background in customer service operations, leadership skills, and are ready to take the next step in your BPO career, this role is for you. Job Title: Assistant Manager – Operations Location: Bangalore Industry: BPO – Customer Support (E-commerce Voice) Employment Type: Full-Time, Permanent Work Mode: Work from Office Shift: Rotational shifts, 6 days working Interview Mode: Virtual Relocation Assistance: Not provided About the Company: We are a reputed BPO solutions provider, supporting India’s leading e-commerce platforms. Known for operational excellence and a high-performing work culture, we are expanding in Bangalore and looking for dynamic leaders to join our mission of delivering world-class customer experiences. Role Overview: As an Assistant Manager – Operations, you will be responsible for managing end-to-end voice support functions, leading teams, and ensuring performance excellence in a fast-paced e-commerce environment. Key Responsibilities: Lead and manage voice-based customer support teams Drive daily KPIs and SLAs including AHT, CSAT, FCR, and Quality Supervise TLs, QAs, and agents, ensuring floor compliance and operational effectiveness Monitor team performance, conduct appraisals, and create development plans Manage escalations, client interactions, and cross-functional coordination Optimize processes and implement performance improvement strategies Prepare and present operational reports to leadership and stakeholders Eligibility Criteria: Minimum 5 years of total BPO experience, with at least 2 years in an AM role Must have handled voice-based e-commerce customer service processes Graduate or above in any discipline Excellent communication in both Hindi and English is mandatory Proven ability to lead, coach, and manage large teams Must be flexible with rotational shifts Only immediate joiners or those with less than 15 days’ notice will be considered Candidates from e-commerce BPO background will be strongly preferred Compensation & Benefits: Salary: Up to 8 LPA (based on last drawn CTC and experience; max 30% hike applicable) Additional: Quarterly performance bonus as per company policy Opportunity to grow within a globally recognized e-commerce process How to Apply: Send your updated resume to Homa via WhatsApp at 9696714723 (If unavailable, kindly drop a message mentioning: AM Bangalore – E-commerce Voice ) Stay Updated: Join our WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #AssistantManagerJobs #BPOCareers #EcommerceSupport #VoiceProcess #BangaloreJobs #LeadershipRoles #SeniorHiring #CustomerSupportJobs #ApplyNow #OperationsManager #TeamHandling #BPOJobs #ShiningStarsITPL #HiringNow

Urgent Hiring for CSA Fresher & Experience both can apply.( Experience in BPO or BFSI or Financial serves) Graduation mandatory NISM 5/8/10/XA/NISM XB/VA/VB certificate is required Salary : 2 LPA to 5 LPA Immediate joiners. HR Apporva 9713546791 Required Candidate profile Excellent verbal and written communication Fresher & Experience both can apply( Experience in BPO or BFSI or Financial serves) Graduation mandatory NISM 5/8/10/XA/NISM XB/VA/VB certificate is required

Job description Design and develop innovative learning experiences that engage and empower learners. Collaborate with subject matter experts (SMEs) to identify learning objectives and content requirements. Utilize instructional design principles and adult learning theories to create effective learning materials. Leverage a variety of instructional methods and technologies to deliver engaging and interactive learning experiences, including e-learning modules, virtual instructor-led training (VILT), simulations, and gamification. Evaluate the effectiveness of learning experiences through assessments, surveys, and feedback mechanisms, and make continuous improvements based on results. Lead and facilitate learning sessions, workshops, and train-the-trainer progra

Job description As a Teammate, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client You will meet and exceed client mandated KPIs (Key Performance Indicators) You must also ensure consistent performance based on a continuous improvement model What else You must also ensure that all login and Passwords (both Internal & External) are kept confidential You must also participate in all Internal and External mandated trainings and/or seminars You must have knowledge, understanding, and compliance with TaskUs policies and procedures Also, you must maintain knowledge of the functional area and company policies and procedures You will also provide feedback to management concerning possible problems or areas of improvement You will also perform other duties as assigned by management

Job description We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today!. What does a Customer Care Specialist really do. Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Job description We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today!. What does a Customer Care Specialist really do. Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Job description What We Offer: At Task Us, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. It started with one Ridiculously Good idea create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment s notice, and mastering consistency in an ever-changing world. If thats something you want to be a part of, apply today! What does a Customer Care Specialist really do Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

Job description Communication: Effective communication with team members to share information, provide updates, and address issues Task Execution: Completing assigned tasks and responsibilities within the team or project Problem Solving: Contributing to problem-solving efforts and providing input on solutions Support: Providing support to other team members when needed and offering assistance Project Contributions: Making contributions to project or team deliverables, such as reports, presentations, or other work products Adaptability: Being adaptable and open to change or adjustments in team strategies or project plans Task Coordination: Coordinating efforts with team members to ensure tasks are executed efficiently Feedback: Offering constructive feedback to help improve team processes and outcomes Accountability: Taking responsibility for individual tasks and actions within the team Learning and Development: Continuously improving skills and knowledge relevant to the team's objectives

Job Description What can you expect in a Technology Demand Manager role with TaskUs: Think of yourself as someone who is responsible for coordinating with Engineering, PMO and other IT related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology approved projects using proven PMI tools, techniques and best practices. This individual will join our IT Demand Management organization supporting approved technical project management endeavors for internal enterprise and clients outsourcing services. They will have project oversight surrounding the following areas, but not limited to: supporting technical implementation of client programs, site builds, data center migrations, network and firewall setup for new client system access, integration of SaaS cloud partner configurations and various other program technical functional area dependencies. This role will report directly to the Sr. Manager of Technology Demand Management and will have the responsibility of direct oversight of technical functional resources spanning from 5 - 25 project employees and project management of typically three (3) to four (4) projects over various project stages consecutively. Key Responsibilities: Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work. Identify project scope, timeline, budget, and success measures. Provide immediate conflict resolution and timely issue escalations. Manage and guide internal technical functional areas. Create presentations for project kick-off and closure. Conduct formal risk management activities throughout the life cycle of the project. Ensure timely resolution of all pre- and post- production issues meeting or exceeding SLAs. Prioritize production implementation & change activities. Maintain rigor around assigned projects change management. Ensure project status reporting and updating are done on time. Maintain a knowledge base of lessons learned for all assigned IT related projects. Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations. Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical support. Required Qualifications: IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus. At least 4-5 years of experience in technical project management (Call center experience is a plus). Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel). Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance. Solid understanding of network technology: MPLS, TCP/IP, VLAN s and other Data Network technologies. Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony. Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks. Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must). Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow. Can adapt to changing work schedules and working hours. Strong problem-solving, decision-making, and analytical skills. Can start ASAP or within 30 days. Education / Certifications: Bachelors/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent. Work Location / Work Schedule / Travel: TaskUs Chennai Office only Hybrid Work Setup (3x a week in the office) Mid Shift IST Time

Job description As a Teammate, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client You will meet and exceed client mandated KPIs (Key Performance Indicators) You must also ensure consistent performance based on a continuous improvement model What elseYou must also ensure that all login and Passwords (both Internal & External) are kept confidential You must also participate in all Internal and External mandated trainings and/or seminars You must have knowledge, understanding, and compliance with TaskUs policies and procedures Also, you must maintain knowledge of functional area and company policies and procedures You will also provide feedback to management concerning possible problems or areas of improvement You will also perform other duties as assigned by management So, do you have what it takes to become a teammate Requirements: What exactly are we looking forWell, we need someone who s willing to work on cyclical schedules

Job Description What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

Job Description We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management. We need someone who has the ability to manage multiple, complex, ongoing tasks and projects. Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. We re in search for someone who is proactive when it comes to making decisions, as well as solving problems. We need someone who is proficient in statistical analysis and possesses good computer and software skills. Someone who has the ability to read trends and project those into future forecasts. Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint), or the ability to learn technology very quickly.

Job description What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. We re seeking a talent acquisition specialist to help us source, identify, screen, and hire candidates for various roles in the company. The ideal candidate will have excellent communication and organizational skills, two or three years of experience in talent acquisition, proficiency with applicant tracking systems, and an ability to devise sourcing strategies for potential applicants. This role requires excellent interpersonal skills for working closely with others across various departments. Objectives of this role Provide input to ensure that teams consist of diverse, qualified individuals Ensure that staffing needs are being met with a long-term strategy in mind Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants Create and implement end-to-end hiring processes to ensure a positive experience for candidates Form close relationships with hiring managers to ensure clear expectations for candidates and interviewers Responsibilities Coordinate with hiring managers to identify staffing needs and candidate selection criteria Source applicants through online channels, such as LinkedIn and other professional networks Create job descriptions and interview questions that reflect the requirements for each position Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references Organize and attend job fairs and recruitment events to build a strong candidate pipeline Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders Required skills and qualifications Two or three years of experience in a talent acquisition or similar role Experience in full-cycle recruiting, using various interview techniques and evaluation methods Proficiency with social media, CV databases, and professional networks Experience in using LinkedIn Talent Solutions to proactively source candidates Proficiency in documenting processes and keeping up with industry trends Excellent interpersonal and communication skills Preferred skills and qualifications Bachelor s degree (or equivalent) in human resources management or similar field Knowledge of applicant tracking systems Professional credential, such as HR Certification Institute How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

Job description The Learning Experience Leader is responsible for helping Teammates develop language and communication skills along with designing and expanding training and development programs The main tasks of the role are the following: design, develop, implement, track and measure effectiveness of the learning intervention provided and is also expected to take part in a near hire onboarding program As a Learning Experience Leader, think of yourself as a leader that sets the standards and expectations through your conduct, work ethic, integrity, and character You can also think of yourself as a creator in a way that you must create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams, for all general preparatory courses prior to enterprise endorsement A Learning Experience Leader is expected to be a great communicator with the ability to effectively describe complex ideas and processes, proficient in time management, and is comfortable speaking and interacting in front of an audience Responsibilities: Conduct a study to identify training needs and schedule and facilitate appropriate training sessions Create a plan to prioritize intervention for each type of training need Collaborate with the training manager in creating the training calendar for the year to equip and fill in competency gaps Design, develop, implement, measure effectiveness, and track strategic and tactical Leadership and Communications Skills Trainings Oversee and facilitate workshops and individual coaching sessions when appropriate Prepare training aides such as module summaries, videos, and presentations Train and guide new employees Develop monitoring systems to ensure that progress of all employees in the program is being tracked Align with the established training strategy and determine the appropriate methodology to be used

Job description TaskUs is looking for Procurement Officer to join our dynamic team and embark on a rewarding career journey Sourcing Suppliers: Identify and evaluate potential suppliers and vendors, negotiating contracts and terms to secure favorable agreements Vendor Management: Maintain relationships with existing suppliers, monitor their performance, and ensure they meet quality and delivery requirements Cost Analysis: Analyze costs, pricing, and market trends to make informed decisions regarding procurement strategies and cost-saving opportunities Purchase Orders: Prepare and manage purchase orders, ensuring accuracy and compliance with organizational and legal requirements Inventory Management: Oversee and optimize inventory levels, ensuring that the organization has the necessary stock of goods without overstocking Quality Assurance: Establish quality standards and procedures to ensure that procured goods and services meet quality and safety requirements Compliance: Ensure that procurement activities adhere to relevant laws, regulations, and ethical standards

Job description What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Abuse Moderation Backfill Eng/Others (12) How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access toopportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Job description Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; Navigate internal and external documentation and resources to provide world-class service;Identify and escalate priority or unresolved issues to appropriate internal teams;Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; Participate in all mandated internal and external training and/or seminars; andGet to know, understand, and comply with TaskUs policies and procedures. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

Job Description Design performance efficient, impactful reports and visualizations for business and technical audiences As Operations Manager , you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let s face it -- how can you lead when people don t believe youYou need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time. Requirements: So, what is it we re looking for Since this is an Operations Manager post, we d need someone who already has the skills to even call themselves a Manager. We re looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Someone who has at least three years of related working experience , preferably someone who already knows how the system works -- specializing in a customer experience operations and management. We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data.

Job Description Proactively checks-in with Teammates and invites them to individual coaching or group sessions in person, by phone, via email, or video platforms Provides individual and group coaching sessions using prescribed approach, and following the ICF Core Competencies Partners in the creation and implementation of individual action plans of clients Monitors and checks-in with clients at specific times to help them keep track of the achievement of their set goals Schedules and conducts regular and consistent individual and group coaching sessions Creates and organizes confidential client files including intake and session documentation Monitors, collects, and evaluates necessary data to keep track of clients progress Reports accurate and consistent data by using prescribed tools Assesses for emergency/crisis needs and ensures safety planning with the clients and proper endorsement to mental health professionals Designs and facilitates wellness sessions, outreach programs and activities that support monthly programming and department objectives Leads or co-leads projects or activities assigned by the Manager and/or Director of Wellness and Resiliency Attends activities and completes all development programs and training sessions required by the department and the company Requirements: Graduate of a 4-year college course, preferably in Psychology, Social Work, or similar tracks* Minimum 1 year experience in coaching, mentoring or counseling Excellent interpersonal skills High level of discretion and confidentiality Outstanding communication skills, with emphasis on listening skills Above Average fluency in written and spoken English** A strong desire to help others Flexibility to work with shifting hours Proficient in office software applications Preferred Qualifications: Experience in and general knowledge of mental health care Certification in Life Coaching Masters Degree in Psychology, Social Work, or similar tracks Licensed Psychologist, Guidance Counselor, or Psychometrician