BMC Helix CMDB & Discovery Specialist

BMC Helix CMDB & Discovery Specialist

Role: BMC Helix CMDB & Discovery Specialist

Experience: 8-10 Years

Location: Pune, Mumbai

Notice Period: Immediate- 15 Days

Mandatory Skills: BMC Helix, CMDB, Discovery, ITSM

• Experienced BMC Helix CMDB + Discovery Specialist to lead the configuration, optimization, and governance of our CMDB and Discovery solutions.
• The ideal candidate will have deep expertise in BMC Helix ITSM, Discovery, and CMDB architecture, with a strong understanding of ITIL processes and enterprise infrastructure.

Key Responsibilities:

CMDB & Discovery Management

• Configure and maintain BMC Helix CMDB and Discovery tools to meet business and ITIL requirements.
• Design and implement discovery probes, patterns, and sensors for IT and OT asset discovery.
• Perform normalization, reconciliation, and audits to ensure CMDB data integrity.

Integration & Automation

• Integrate CMDB with ITSM modules such as Incident, Change, and Asset Management.
• Develop interfaces to exchange data with external systems using REST APIs and ETL processes.
• Customize Contract Management and Software Asset Management (SAM) modules.

Governance & Reporting

• Define and implement CMDB governance policies and procedures.
• Prepare dashboards and reports on CMDB health, compliance, and utilization metrics.

Collaboration & Support

• Work with cross-functional teams to map and integrate data sources.
• Support troubleshooting and issue resolution in Helix Discovery and CMDB processes.
• Required Skills & Qualifications:
• 5-8 + years of experience in BMC Helix ITSM, CMDB, and Discovery.

Strong hands-on experience with:

• Service Request Definitions (SRD), Process Definition Templates (PDT), and workflow automation.
• BMC Remedy AR System (filters, escalations, active links, forms).
• BMC Smart IT, Digital Workplace, Atrium CMDB, and Atrium Spoon jobs.
• Expertise in dynamic application modeling and cloud/on-prem discovery configuration.
• Solid understanding of ITIL framework and CMDB best practices.
• Experience with SAM architecture, license management, and compliance reporting.

Preferred Qualifications:

• BMC Helix certifications.
• Experience with enterprise observability platforms and AIOps integration.
• Familiarity with tools like Flexera, SCCM, Qualys, and LogicMonitor.
• Strong communication and documentation skills.

sushmitha.r@s3staff.com