Billing Clerk

DHL Group

Connecting People. Improving Lives.

Billing

Key Responsibilities

• Create and maintain customer orders in the SAP system.
• Review shipment and invoicing data to identify discrepancies and adjustment need.
• Generate and send outgoing invoices in line with internal guidelines.
  

• Review and process clearing errors, and system messages
• Analysis of identcodes of parcels based on data-analytics reports, using DPDHL systems for routing information and other relevant information of the parcels
• Resolve issues, if necessary in coordination with billing supervisor, central billing team, or selectively with internal stakeholders (e.g., Sales, Finance, IT)
• Execute correction postings in SAP.
  

• Perform manual postings as part of exceptional or special processes
• Create correction and cancellation invoices
  

• Handle and resolve written customer complaints related to invoicing.
• Investigate discrepancies and align with relevant departments.
• Issue and track credit notes.
  

Qualifications & Skills

• Degree in commerce and accounting
• 3 to 5 years experience in billing or order-to-cash processes
• Good SAP Experience
• Basic knowledge of accounting principles and VAT regulations
• Knowledge about Parcel and logistics process, especially sorting
• Detail-oriented, structured, and reliable working style
• Strong service orientation and confident communication with internal and external stakeholders
• Proficiency in MS Office, especially Excel
  

Working Conditions

• Schedule: Standard Indian business hours.
• Work Options: Onsite only.
• Global Coverage: May require occasional work outside standard hours.
• Performance Metrics: Success measured by response time, resolution rate, and customer satisfaction scores.
  

Benefits

• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.