BigPanda Developer

Job Description

We are seeking a skilled BigPanda Developer to join our IT Operations and Monitoring team. The ideal candidate will be responsible for developing, integrating, and optimizing monitoring solutions within the BigPanda platform. This role involves working closely with IT, DevOps, and application teams to streamline incident management, automate event correlation, and ensure high availability and performance across systems.

Key Responsibilities

• Design, configure, and maintain BigPanda integrations with monitoring tools (e.g., Nagios, Zabbix, AppDynamics, New Relic, Datadog, Splunk, ServiceNow, PagerDuty).
• Develop and maintain event correlation logic, filters, and enrichment rules within BigPanda.
• Automate alert management processes to reduce noise and improve incident response times.
• Implement custom APIs and scripts for integrating BigPanda with existing enterprise systems.
• Collaborate with DevOps, ITSM, and SRE teams to ensure end-to-end monitoring coverage.
• Build dashboards and reporting to provide real-time visibility into system health and incident metrics.
• Troubleshoot BigPanda-related issues and ensure system stability and scalability.
• Provide best practices for incident triage and root-cause analysis workflows.
• Stay current with BigPanda updates and industry best practices in AIOps and IT monitoring.

Required Skills & Qualifications

• Strong hands-on experience with BigPanda platform(administration, configuration, and customization).
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation.
• Solid understanding of IT Operations Monitoring tools(e.g., Nagios, Prometheus, Splunk, Datadog).
• Experience with incident management and ITSM platforms(ServiceNow, Jira, PagerDuty).
• Familiarity with API integrations (REST, Webhooks, JSON, XML).
• Knowledge of cloud platforms(AWS, Azure, GCP) and modern DevOps practices.
• Strong problem-solving skills with the ability to troubleshoot complex monitoring issues.
• Excellent communication skills and ability to work cross-functionally.

Preferred Qualifications

• Experience with BigPanda Open Integration Hub (OIH).
• Background in SRE, NOC, or DevOps engineering roles.
• Understanding of AIOps, machine learning-based correlation, and event-driven architectures.
• Familiarity with CI/CD pipelines and Infrastructure-as-Code (Terraform, Ansible).

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3+ years of experience working with monitoring, incident management, or AIOps platforms.
• 1+ years of hands-on experience specifically with BigPanda.