BGV Executive

Job Description

*Role Overview* We’re looking for a dedicated Senior Executive to join our team. In this key role, you'll coordinate directly with clients and vendors, manage junior team members, and ensure quality output aligned with internal standards and turnaround time (TAT) expectations. Your role will be pivotal in maintaining operational efficiency, process compliance, and client satisfaction. *Key Responsibilities*  Act as the primary point of contact for clients and vendors, ensuring smooth communication and process flow  Guide and mentor junior team members to meet their performance and quality goals  Review and validate reports before client submission, ensuring error-free and high standard output  Oversee daily work allocation, task completion, and ensure timely delivery in line with TAT  Escalate issues and coordinate with management to resolve operational challenges  Monitor end-to-end client requirements and ensure SLAs are met consistently  Help implement process improvements and support new client onboarding  Maintain records and provide periodic updates to internal and external stakeholders *Requirements & Skills*  Graduate degree in any discipline (HR or Business preferred)  2–4 years of experience in background verification or similar industry  Strong coordination and communication skills with proven client-facing experience  Excellent analytical and problem-solving abilities  Attention to detail and commitment to delivering quality work  Ability to multitask and work under pressure  Proficiency in Microsoft Office (especially Excel & Word)  Experience in leading or mentoring team members is an added advantage Show more Show less