BGV Executive

You are seeking a dedicated Senior Executive to join your team and play a key role in coordinating with clients and vendors, managing junior team members, and ensuring high-quality output in line with internal standards and turnaround time (TAT) expectations. Your contribution will be essential in upholding operational efficiency, process compliance, and client satisfaction. As the Senior Executive, your responsibilities will include acting as the main point of contact for clients and vendors to facilitate smooth communication and process flow. You will also be responsible for guiding and mentoring junior team members to help them achieve their performance and quality objectives. Additionally, you will need to review and validate reports before client submission to guarantee error-free and high-standard deliverables. Another crucial aspect of your role will involve overseeing daily work allocation, tracking task completion, and ensuring timely delivery within the specified TAT. You will be expected to escalate any issues and collaborate with management to address operational challenges promptly. Furthermore, monitoring end-to-end client requirements to ensure consistent adherence to service level agreements (SLAs) will be among your responsibilities. You will also play a role in implementing process improvements and supporting the onboarding of new clients. Keeping records updated and providing regular updates to both internal and external stakeholders will be an integral part of your duties. To qualify for this position, you should hold a graduate degree in any discipline, with a preference for HR or Business. A minimum of 2-4 years of experience in background verification or a related industry is required. Strong coordination and communication skills, along with a proven track record of client-facing interactions, are essential. Excellent analytical and problem-solving abilities, attention to detail, and a commitment to delivering high-quality work are qualities that will contribute to your success in this role. The ability to multitask effectively, work well under pressure, and proficiency in Microsoft Office applications, particularly Excel and Word, are also necessary. Experience in leading or mentoring team members will be considered an added advantage for this position.,