Benefits Support Services Analyst

Trinet Group

2 - 7 years

1 - 5 Lacs

hyderabad

Posted:5 hours ago| Platform:

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Skills Required

joining formalities hr generalist activities employee relations workday sap hris hrsd training human resource management hr operations talent acquisition employee engagement induction recruitment peoplesoft onboarding payroll performance management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems
Conduct research and resolve mid- to high-complexity benefits-related tasks, escalating when necessary
Process mid- to high-complexity PeopleSoft benefits events
Make outbound calls to clients/WSEs for follow-ups or benefits renewal support
Audit peer work to ensure accuracy and consistency in benefits processing
Mentor and train colleagues on phone/chat handling and case research

Qualifications

Education

Bachelor s/Master s degree in Human Resources, Business Administration, or related field (preferred)
Equivalent experience in HR operations or benefits administration will be considered

Experience

Minimum 2 years of experience in employee benefits or HR support roles
Familiarity with PeopleSoft or similar HRIS platforms is a plus

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