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Trinet Group
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Benefits Support Services Analyst

Benefits Support Services Analyst

Trinet Group

2 - 7 years

1 - 4 Lacs

hyderabad

Posted:2 hours ago| Platform:

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Skills Required

outbound health insurance human capital hris consulting peoplesoft support services smb workers compensation auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Benefits Support Services Analyst, you will be part of the Benefits Core Services team, responsible for delivering high-quality support in the administration of TriNets employee benefits programs. This role involves handling inquiries from clients and worksite employees (WSEs), resolving complex benefits issues, and ensuring accurate processing of benefits events. You will work closely with internal teams to provide timely and effective solutions, contributing to a seamless benefits experience for all stakeholders.

This role is responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role.

Essential Duties/Responsibilites

Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems
Conduct research and resolve mid- to high-complexity benefits-related tasks, escalating when necessary
Process mid- to high-complexity PeopleSoft benefits events
Make outbound calls to clients/WSEs for follow-ups or benefits renewal support
Audit peer work to ensure accuracy and consistency in benefits processing
Mentor and train colleagues on phone/chat handling and case research
Performs other duties as assigned
Complies with all policies and standards

QUALIFICATIONS

Education

Bachelors Degree or equivalent experience- required
Masters Degree- preferred

Work Experience

Typically 2+ years Equivalent experience in HR operations or benefits administration will be considered General benefits knowledge- required
Familiarity with PeopleSoft or similar HRIS platforms is a plus- preferred

Knowledge, Skills and Abilities

Knowledge of Microsoft Office Suite products including but not limited to Outlook, MS Word and MS Excel
Ability to communicate effectively; both written and verbal
Ability to de-escalate and problem solve
Proven analytical skills and attention to detail
Conceptual and high critical thinking skills
Interpersonal and customer service skills
Organizational and time management skills
Ability to manage multiple deliverables with time bound deadlines
Ability to be adaptable and accepting of change
Strong active listening skills
Ability to work independently and meet critical timelines

Work Environment:

Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
This position is 100% in office.

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Benefits Support Services Analyst