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You will be leading development squads working on IBM Storage Scale. Following are the responsibilities of this role 1. Understand the requirements working with product managers, customers etc , convert them to epic and drive end to end development 2. Interlock with QA and performance teams to ensure right validation and proof points 3. Handle customer issues and situations 4. People management of the reporting team members 5. Foster the culture of high performance, productivity and innovatio Skill required 1. Agile development 2. storage software development, Protocols, NFS, SMB, Object ,Openshift, Kubernetes, container, Go development 3. End to end product development lifecycle 4. People management skills 5. Good communication skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Having experience in Product Engg/Development is a must, apart from that here are some specific expectations:* 16+ years of relevant experience of working on Enterprise Class Products, experience in dealing with products that involve system skills will be an added advantage. * Good knowledge of storage software development protocols,Protocols,Protocols, NFS, SMB, Object Openshift, Kubernetes, container, Go development * Excellent people management skills and ability to provide technical guidance to a team of experienced professionals. Experience in leading/managing a team of QA, development and support engineers. * Ability to handle multiple scrum teams and scrum of scrums. * Proficiency in planning, tracking and supervising outcome-oriented activities during the course of product development and support cycles. * Ability to design and implement techniques and processes to collect and report on various metrics related to resourcing, scheduling and release aspects of product development and support activities. * Proficiency in tools like gitHub/Jira * Foster product innovation.* Excellent Communication, people management and leadership skills Preferred technical and professional experience Apart from technical skills, some of the foremost requirements are to have someone : who is from storage software development who is open to learn and take inputs constructively. who embraces challenges and doesn't believe in finding faults with team, peers or uplines. It's Ok to err on skills but one need to be open minded towards improvement. who can balance people, product and process goals. Being open minded is the key to success for this role.

What Youll Do Your day-to-day would involve talking to International e-commerce business owners to understand their problems & help them see how our product improves their lives. Youll be responsible for the end-to-end sales funnel from generating leads to converting them over product demos and getting the $$ in. Writing creative cold emails/LinkedIn messages that truly break through the noise (we've tried some wacky stuff in the past, we take this a little overboard). Playing the role of a trusted product advisor during sales demos to show customers how our product improves their lives. Keeping your ears to the ground to collect customer feedback and forming a pipeline for the regular flow of customer insights to the product team. Building the backbone of our sales process to scale for the next stage of growth. What Makes You a Good Fit Your childhood dream was to sell ice to an Eskimo (brownie points if you've tried it). You have 2+ years of experience doing high-volume sales in the International region at an SMB SaaS startup (this is not a hard requirement). You have stories of selling stuff to people (this could even be concert tickets, sports cards, or something you made). You have a way with words and have a collection of the best cold emails you've seen and written. You have a genuine interest in conversations with people.

Job Summary We are seeking a skilled and innovative Cloud Engineer to join our team. As a Cloud Engineer, you will be responsible for developing and maintaining cloud-based solutions, with a focus on coding complex problems, automation and collaborating with the Site Reliability Engineering team for feature deployment in production. You will also be responsible for designing and implementing managed Cloud Services according to the given requirements. Additionally, you should be able to quickly learn the existing code and architecture. Job Requirements • Proficient with Go or C++ or C#. Experience with Python, Java/C-sharp is added advantage. • Hands-on Expertise in Container based technologies preferably Kubernetes & Dockers. • Thorough understanding and extensive experience with building orchestration on at least one of the major hyper-scaler cloud providers (AWS, Microsoft Azure, Google Cloud Platform) • Experienced with Cloud service APIs (e.g. AWS, Azure or GCP) • Experience working in SMB, NFS & internet security protocols • Expertise in REST API design and implementation • Thorough understanding of Linux or other Unix-like Operating Systems • Should own the deliverables from end-end, design, implement, test automation to ensure high quality deliverable • Experience of CI build systems or automated testing • Understands the design, architecture principles and best practices in Cloud along with cloud health monitoring, capacity metering, billing. • Highly knowledgeable in infrastructure like hypervisor, Cloud Storage and experience with cloud services including Databases, Caching, Object and Block Storage, Scaling, Load Balancers, Networking etc. Education • Minimum 5 years of experience and must be hands-on with coding. • B.E/B.Tech or M.S in Computer Science or related technical field.

Sales Executive At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a Sales Executive to join our team. The location is India, Pune Sales Executive "“ SMB: The Sales Executive will be responsible for mid-market accounts where we have established relationships and business. The Sales Executive will determine what accounts are prepared for growth with our technology solutions. The Sales Executive will manage current relationships, develop a better understanding of the customers"™ business needs and align our solutions. This person will maintain and expand existing relationships to cross sales vast portfolio NTT Data offerings (App, Infra, Security, resell) Duties include: Upselling into existing accounts, interacting with clients, selling NTT offerings to existing SMB accounts. Prepare account plans, work closely with our internal Practices to run the pre-sales cycle ultimately providing solutions to our client. Responsible for generating pipeline with new logo and winning new business, renew and expand the current portfolio of accounts. Position's General Duties and Tasks: 10+ years"™ experience selling IT Services with Mid-Market companies and expanding existing accounts Strong oral and written communications skills Develop relationships with senior client executives and leverage those relationships to expand NTT DATA"™s business through a consultative selling approach Drive business development and sales results in assigned account(s) Build and deliver creative value-added solutions (leveraging internal and external/partner talent where applicable) Experience selling and delivering solutions-based services (digital, outsourcing, Cloud) Ability to cross-sell IT services Lead account planning efforts and develop strategic account plans Use CRM (Salesforce) and knowledge management tools Prefer experience working with offshore/onshore delivery and operations Basic Qualifications Minimum 10 years"™ experience as Sales executive or Sales Manager with Technology solutions IT services sales background both apps and infrastructure Location: India, Pune Location - Bengaluru,Gurugram,Hyderabad,Pune

Sales Executive At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a Sales Executive to join our team. The location is India, Hydrabad Sales Executive "“ SMB: The Sales Executive will be responsible for mid-market accounts where we have established relationships and business. The Sales Executive will determine what accounts are prepared for growth with our technology solutions. The Sales Executive will manage current relationships, develop a better understanding of the customers"™ business needs and align our solutions. This person will maintain and expand existing relationships to cross sales vast portfolio NTT Data offerings (App, Infra, Security, resell) Duties include: Upselling into existing accounts, interacting with clients, selling NTT offerings to existing SMB accounts. Prepare account plans, work closely with our internal Practices to run the pre-sales cycle ultimately providing solutions to our client. Responsible for generating pipeline with new logo and winning new business, renew and expand the current portfolio of accounts. Position's General Duties and Tasks: 10+ years"™ experience selling IT Services with Mid-Market companies and expanding existing accounts Strong oral and written communications skills Develop relationships with senior client executives and leverage those relationships to expand NTT DATA"™s business through a consultative selling approach Drive business development and sales results in assigned account(s) Build and deliver creative value-added solutions (leveraging internal and external/partner talent where applicable) Experience selling and delivering solutions-based services (digital, outsourcing, Cloud) Ability to cross-sell IT services Lead account planning efforts and develop strategic account plans Use CRM (Salesforce) and knowledge management tools Prefer experience working with offshore/onshore delivery and operations Basic Qualifications Minimum 10 years"™ experience as Sales executive or Sales Manager with Technology solutions IT services sales background both apps and infrastructure Location: India, Hydrabad

Your Role As a member of the Security Technology Operations (STO) team at Client, the Lv1 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role will be primarily incident and service request focused while working with the more senior team members on various projects and initiatives. Key Responsibilities: Excellent incident and request handling Help attain and then maintain SLAs and KPIs Ensure system/application alerts are acknowledged and actioned Escalate issues to STO management and leadership as needed Support patching, upgrades, and configuration changes Assist in managing high-priority incidents and requests related to file transfers Ensure compliance with audit controls and evidence requirements Experience: Basic understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB Familiarity with reporting tools such as PowerBi, PowerPoint, and Excel 1-3 years of experience in a security operations role Confidence in troubleshooting Good communication skills Your Role As a member of the Security Technology Operations (STO) team at Client, the Lv1 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role will be primarily incident and service request focused while working with the more senior team members on various projects and initiatives. Key Responsibilities: Excellent incident and request handling Help attain and then maintain SLAs and KPIs Ensure system/application alerts are acknowledged and actioned Escalate issues to STO management and leadership as needed Support patching, upgrades, and configuration changes Assist in managing high-priority incidents and requests related to file transfers Ensure compliance with audit controls and evidence requirements Experience: Basic understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB Familiarity with reporting tools such as PowerBi, PowerPoint, and Excel 1-3 years of experience in a security operations role Confidence in troubleshooting Good communication skills

Req ID: 315213 We are currently seeking a Systems Integration Specialist to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN). Your Role As a member of the Security Technology Operations (STO) team at Client, the Lv1 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role will be primarily incident and service request focused while working with the more senior team members on various projects and initiatives. Key Responsibilities: Excellent incident and request handling Help attain and then maintain SLAs and KPIs Ensure system/application alerts are acknowledged and actioned Escalate issues to STO management and leadership as needed Support patching, upgrades, and configuration changes Assist in managing high-priority incidents and requests related to file transfers Ensure compliance with audit controls and evidence requirements Experience: Basic understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB Familiarity with reporting tools such as PowerBi, PowerPoint, and Excel 1-3 years of experience in a security operations role Confidence in troubleshooting Good communication skills

Your Role As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: Lead and manage incident and request handling Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Ensure system/application alerts are promptly acknowledged and actioned Escalate complex issues to STO management and leadership as necessary Lead and support patching, upgrades, and configuration changes with onshore team members Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead troubleshooting of complex file transfer issues and support Lvl1 team members Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities Experience: Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB 5-7 years of experience in a security operations role. Proven advanced troubleshooting capabilities Exceptional communication skills and the ability to mentor junior team members Your Role As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: Lead and manage incident and request handling Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Ensure system/application alerts are promptly acknowledged and actioned Escalate complex issues to STO management and leadership as necessary Lead and support patching, upgrades, and configuration changes with onshore team members Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead troubleshooting of complex file transfer issues and support Lvl1 team members Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities Experience: Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB 5-7 years of experience in a security operations role. Proven advanced troubleshooting capabilities Exceptional communication skills and the ability to mentor junior team members

Role & responsibilities Develop market in India by developing New customers and New distributors within Telecom Segment, while also growing the existing account base Manage and set target for distributors in the region, leverage distributors to expand business in India Responsible for New Design In for SUNON product ranges. Drive product and solution by working with engineering and product development and marketing teams, delivering customer commitments on time and on budget. Lead generation, responsible for leads follow up and conversion, close sales opportunities, meet sales and revenue target. Since this is PAN India position, therefore sales person has to travel across India for New Lead generation. Prioritize customers and opportunities with greatest potential for success. Preference will be given to those candidates who is currently handling accounts like CISCO, Juniper, Tejas Network, HFCL, Reliance, Indus tower and other telecom customers. Preferred candidate profile 1. Minimum 3-4 years of experience of Sales in PAN India specifically in Telecom and Networking customers. 2. Candidate should have good communication skill. 3. Open to travel PAN india on regular basis. 4. Experience in DC fans, Heat Sink, Vapour Chamber will be preferred. 5. Target oriented

Role & responsibilities Job Description: SI Sales HeadLocation: Kolkata Job Type: Full-timeOverview: We are looking for a motivated and experienced SI (System Integrator) SMB Sales Specialist to join our dynamic sales team. As an SMB Sales Specialist, you will be responsible for identifying, prospecting, and acquiring new SMB customers for our range of products/services. The ideal candidate should have a strong sales background, excellent communication skills, and a passion for driving business growth within the SMB market segment.Responsibilities: Prospect, identify, and qualify new SMB business opportunities through various channels including cold calling, networking, and referrals. Develop and execute strategic sales plans to achieve sales targets and expand our customer base within the SMB sector. Build and maintain strong relationships with SMB clients, understanding their business needs, and proposing suitable solutions. Collaborate with internal teams (such as marketing, product development, and customer support) to ensure excellent customer satisfaction and retention. Stay informed about industry trends, competitive landscape, and market changes to effectively position our products/services in the SMB market. Prepare and deliver compelling sales presentations and proposals to prospective SMB clients. Negotiate contracts and agreements with SMB clients, ensuring terms are favorable for both parties while adhering to company policies and legal requirements. Utilize CRM software to track sales activities, manage pipeline, and update client information. Requirements: Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred. Proven track record of success in SMB sales, with a minimum of 10 years of experience in selling technology solutions or services. Strong understanding of SMB market dynamics and customer buying behavior. Excellent communication, negotiation, and presentation skills. Ability to work independently and as part of a team in a fast-paced, entrepreneurial environment. Results-driven with a focus on achieving sales targets and delivering exceptional customer service. Willingness to travel locally as needed. Sales Strategy Development : Create and implement strategic sales plans to achieve revenue targets and business objectives. Team Leadership : Lead, mentor, and motivate the sales team, ensuring they meet individual and collective performance goals. Market Analysis : Identify new business opportunities, analyze market trends, and develop strategies to penetrate new markets. Client Relationship Management : Build and maintain strong relationships with key customers, partners, and stakeholders. Sales Performance Monitoring : Set sales targets, track performance, and take corrective actions to ensure goals are met. Collaboration : Work closely with marketing, product development, and operations teams to align sales strategies with business initiatives. Negotiation & Deal Closure : Lead negotiations, resolve conflicts, and close high-value sales opportunities. Compliance & Reporting : Ensure adherence to company policies, pricing guidelines, and ethical standards while maintaining accurate sales records. Preferred Qualifications:Experience in selling IT products (PA System ,CCTV , Server , Licenses , FMS, AV/VC , Cloud Services , AP ,IP Phones , UCM , Desktop , Laptop ) to SMB clients.Familiarity with system integrators and their role in delivering technology solutions.Existing network or contacts within the SMB market segment. If interested please share your updated profile to Krishnendu.das@shyamsteel.com.

Role Responsibilities: Go-to-Market Strategy: Lead GTM, positioning, and feature launch strategies. User Lifecycle Journeys: Map and optimize end-to-end customer journeys for improved retention and engagement. Campaign Execution: Own monthly marketing calendar; drive omni-channel campaigns across push, email, SMS, etc. Experimentation & Analytics: Plan A/B tests, track campaign KPIs, and drive data-informed marketing decisions. Market Insights: Collaborate with research teams for customer and competitor analysis to influence strategy. Requirements: 4+ years in Product/Growth/Retention Marketing, preferably in D2C, B2B, or SMB startups Strong understanding of product funnels and user behavior Experience with tools like WebEngage, Clevertap, or MoEngage Data-driven with hands-on campaign execution and stakeholder collaboration Familiarity with testing, experimentation, and reporting best practices

About FloBiz: FloBiz is a fintech company, revolutionizing the way Small and Medium-sized Enterprises (SMEs) operate in India. Our mission is to digitize 65 million MSMEs in the country, and we are well on our way to achieving this goal. Our flagship product, myBillBook, has already empowered over 10 million businesses across 2000+ towns with its billing, accounting, inventory management, and payment collection solutions. With over $25 billion in annual transactions, we are proud to be a rapidly growing tech startup serving the needs of SMBs in India. About myBillBook: myBillBook is Indias leading GST billing & accounting software with mobile, web app & native desktop offerings and runs on Android as well as iOS. myBillBook has been designed to aid SMB owners to conduct their operations from anywhere and anytime and provides a secure platform for business owners to record transactions & track business performance on the go. It is an ideal software for GST-registered businesses where invoicing is one of the core business activities. Also, businesses looking to digitise their operations to understand their financial position better can use this software. It helps them create bills (GST & non-GST), record purchases & expenses, manage inventory and track payables/receivables directly from their mobile phones or computers. Also, the app generates 25 critical business reports that help business owners make effective business decisions. myBillBook is currently available in English, Hindi, Gujarati & Tamil. Currently, the app has been downloaded by over 6.5M SMBs across the country with over 10x growth in user base in the last 12 months alone. Even with such a pace of adoption of the product, myBillBook continues to be the highest-rated application in its category on Google Play Store. What makes working at Flobiz Special? Flobiz is an equal opportunity employer and values diversity of all kinds at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. Pioneer with the Pioneers: At FloBiz, youre not just joining a company; youre stepping onto the front lines of Indias SME digital revolution. We are home to some of the brightest minds when it comes to technology and management. Each individual at FloBiz is the epitome of high ambitions, commitment, talent and an infinite amount of energy all channelled to the cause of Building for Bharat. Culture is at the heart of FloBiz. We are a group of young and energetic professionals with a drive to leave behind an impact. In an attempt to affix ourselves to our roots, we are using the power of technology in chasing the mission of digitisation and contributing to the building of an Atmanirbhar Bharat and solving the most pressing problems of small and medium businesses in India. We are firm believers of the notion that teamwork with a sense of trust, togetherness, friendliness, playfulness, and loyalty is always 10x more efficient than individual contribution and is a catalyst that fuels the spirit of innovation pushing boundaries & challenges the status quo. Responsibilities: You will be working in a fast-paced and agile work culture delivering technology products that have an immediate business impact. Be responsible for end-to-end development and maintenance of the features and products, including communication with frontend, DevOps and QA teams. Proactively identify technical initiatives that help us in strengthening the scalability, security, and maintainability of our technology infrastructure. Write highly scalable and maintainable code while keeping agility in mind. Embrace and drive the future of development by integrating AI-powered tools and workflows into your daily engineering practices, fostering innovation and efficiency. Requirements: 1-2 years of Core software engineering experience in a product startup. Hands-on development experience with at least 2 programming languages, including dynamically typed and object-oriented languages, preferably Ruby and JAVA. Working experience with web development frameworks, preferably Ruby on Rails and SpringBoot. Working experience with SQL and NoSQL databases and advanced concepts. Experience working on scalable systems to handle billions of requests is an additional factor which can distinguish you from other candidates. Ability to write code/APIs with DRY/KISS and SOLID principles in mind. Experience in writing unit integration tests with good code coverage. Hands-on experience in designing and working with microservices. A proactive approach to leveraging AI in software development, with an eagerness to explore and implement AI-assisted workflows for enhanced productivity and problem-solving. Perks @ Benefits An extensive medical insurance that looks out for our employees & their dependents. We ll love you and take care of you, our promise. Flobiz Academy: Helps you in terms of Learning and enhancing your skills. Competitive salary. A reward system that celebrates hard work and milestones and Performances throughout the year. A cool office to make you feel at home. An environment so good that you wont miss your home. Location - Remote

The Lead Business Information Architect enables and executes the companys key growth initiatives and ensures the successful go-to-market delivery of cutting-edge solutions that meet market demands. As a trusted representative of the revenue team, the Lead Business Information Architect is responsible for leading initiatives from concept through to successful delivery. This individual will ensure all requirements to fully solve the intended problem are met and all impacts (people, process, and tools) are understood and cared for. The Lead Business Information Architect will build high-trust partnerships with assigned Product and Project Managers to overcome obstacles and collaborate on solutions throughout initiatives. The ideal candidate will have a proven track record of working in cross-functional teams and managing complex initiatives. Essential Duties/Responsibilities Facilitate concept exploration, including opportunity and feasibility assessment. Gather and synthesize initiative business requirements, in partnership with Product, and support sessions with Revenue leadership and subject matter experts for business requirement validation. Drive comprehensive end-to-end impact analysis at the beginning of efforts, including people, process, and tools, to ensure all aspects of the change are designed, managed, and prepared for throughout the initiative lifecycle. Provide partnership to the Product and Project Manager to evaluate and define go-to-market requirements, considering all customer and operational considerations from the impact analysis, to launch. Collaborate with the Product and Project Manager to develop an end-to-end plan that delivers an effective solution that meets all go-to-market readiness requirements. Serve as a member of initiative teams. Enable leader decision making throughout assigned initiatives. Represent Revenue and triangulate as necessary with peers, upline leadership, and cross-functional stakeholders on decisions and risk mitigation making sure all stakeholders are in the loop and alignment within the Revenue organization is achieved. Work with Enablement and Product on full-stack go-to-market efforts for external and internal stakeholders, including Sales and Customer Relationship Management. Demonstrate exceptional organizational skills, attention to detail, and the ability to work collaboratively across the organization to drive revenue-impacting initiatives through to success. Performs other duties as assigned Complies with all policies and standards QUALIFICATIONS Education Bachelors Degree in Business or relevant educational or professional experience Work Experience Typically 8+ years experience in Business Architecture, Business Analysis, Strategic Program Management, Enterprise Transformation efforts, or related experience Licenses and Certifications Lean Six Sigma Certification-IASSC preferred Project Management Professional (PMP) preferred Knowledge, Skills and Abilities Strong problem-solving skills. Critical thinking, the ability to break complex problems down into component parts and solve issues creatively. Experience planning and deploying business initiatives or participating in enterprise-wide projects. Strong change management experience. Ability to use data to inform decision making. Ability to summarize and present complex topics effectively to a wide audience. Self-starter with the ability to thrive in a fast-paced environment with critical deadlines, and to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment. Strong written and verbal communication skills with the ability to interact with various levels in an organization. Collaboration skills with the ability to form trusted relationships, including key internal and external partners to achieve common goals. Experience building business cases and assessing return on investment. Experience managing expectations when balancing alternatives against business and financial constraints. Ability to understand business objectives and requirements and convert them into solution designs and/or project plans. Highest level of integrity and discretion in managing of confidential information. Excellent presentation and facilitation skills. Commitment to high professional ethical standards and a diverse workplace. Proficient in Microsoft Office Suite. Work Environment: Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office.

Lead Business Analyst - Data will be responsible for conducting Voice of the Customer (VOC) analyses, leveraging a wide range of analytical and data visualization tools to uncover and communicate opportunities to improve the customers experience. Leveraging analytical tools such as Qualtrics, Tableau, and SAS, the Voice of the Customer team analyzes customer behavioral data and open-ended customer feedback TriNet receives through various sources, including: Net Promoter surveys, CSAT surveys, website and app intercept feedback, product feedback, customer engagement data, and customer demographic data. The Lead Analyst will collaborate with internal business stakeholders to: Deliver real-time, actionable customer insights, leveraging all tools and resources available. Integrate qualitative and quantitative customer feedback responses with customer behavioral data to address targeted business questions. Supporting the Net Promoter System program, including measurement of NPS, analysis of the drivers of NPS, and management of the Closed Loop process. Continuously improve the effectiveness and efficiency of the teams research and analysis methodologies, processes, and deliverables." Essential Duties/Responsibilities Regular exposure to complex, cross functional projects in either a project or program management capacity. Experience in presenting data visually to tell a clear story. Experience in presentation and translation of complex findings into layman s terms. Experience with unstructured data analysis, including text analytics. Experience with and understanding of data and analysis tools, including Tableau and SAS. Experience with and understanding of various statistical methods. Proficient in Microsoft Office Suite, particularly Excel and PowerPoint. Excellent analytical skills, including strong business acumen. Ability to communicate, build trust, and influence employees at all levels of the organization. Ability to adapt to a fast paced, continually changing business and work environment while managing multiple priorities. A demonstrated commitment to high professional ethical standards and a diverse workplace." Performs other duties as assigned Complies with all policies and standards QUALIFICATIONS Education Bachelors Degree or equivalent experience preferred Work Experience Typically 8+ years Work Environment: Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office

Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 4 - 7 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the b

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About the Role As the Team Lead - Digital Customer Success Programs, you will support the daily operations, execution, and leadership of our India-based Digital CS team. This role will blend people leadership and hands-on involvement in the design, implementation, and iteration of our digital customer success programs. You ll oversee and collaborate with a team of Digital Project Managers and a Community Manager to ensure they are aligned, productive, and delivering high-quality digital CS programs at scale. Reporting directly to the Manager of Digital Customer Success (based in the U.S.), you will serve as the primary point of contact for team operations in India. This includes helping to drive program planning, accountability, team mentorship, performance tracking, and consistent communication with global stakeholders. This is an ideal opportunity for someone with experience in Customer Success, Program Management, or Community Management who is ready to take on leadership responsibilities while staying close to the work. What You ll Be Doing Team Leadership & Operations: Mentor, guide, and support the Digital Project Managers and Community Manager to help them achieve program and performance goals. Serve as the daily team lead for India-based DCS staff, ensuring alignment, productivity, and collaboration. Translate strategic vision and direction from the Digital CS Manager into actionable workstreams. Establish and track project timelines, milestones, and deliverables across the team. Oversee execution teams, assign responsibilities, and ensure timely task completion. Lead regular team syncs, report on progress, and escalate issues or blockers. Program Execution & Collaboration: Stay hands-on with program strategy and execution including Gainsight JO setup, in-app PX programming, and other digital CS workflows. Review, test, and refine the team s work for quality and alignment. Collaborate with cross-functional partners (e.g., CS Ops, Academy, Support, Product) to support timely execution and effective scaling. Reporting & Communication: Serve as a primary contact between the India-based DCS team and US management team, aligning on goals and timelines. Own reporting on deliverables and program outcomes to ensure visibility into team activity, engagement impact, and digital CS effectiveness. Maintain clear documentation of initiatives and ensure regular communication with the DCS Manager. Help streamline stakeholder communications and reduce information silos. Training & Development: Support onboarding of new team members and help identify ongoing skill development opportunities. Promote a positive and collaborative team culture focused on experimentation, iteration, and shared learning. Education Bachelor s degree in Business or related field of study Experience 5-8 years progressive experience in program/project management, process improvement, or a related field (Customer Success or Operations roles within a SaaS environment). Previous experience as a senior individual contributor with exposure to people mentorship or team coordination. Demonstrated experience designing and launching scalable digital programs to support SMB & Mid-Market CSM teams with a high-volume of customer accounts. Experience working across time zones in a remote or hybrid team model. Experience operating in agile environments or managing work in sprints. Experience visually and verbally demonstrating performance metrics, complex ideas, workflows, and reporting. Experience working with RFXs or with Proposal Management Teams is a plus. Knowledge Skills & Ability Strong understanding of project management methodologies (PMP Certification or similar is a plus), operational processes, and optimization techniques. Advanced analytical skills with experience in cohort analysis, customer behavior data analysis, and iterative improvement. Strong understanding of digital engagement strategies, lifecycle programming, and customer enablement. Hands-on experience with Gainsight CS, Gainsight PX, Salesforce, and marketing automation platforms. Gainsight certifications are a plus. Excellent personal time management skills with the ability to multitask and execute on competing priorities within a fast-paced startup environment. A proactive, self-directed approach to solving problems and driving forward execution. Excellent interpersonal and leadership communication skills, with the ability to motivate others and foster a collaborative, feedback-rich culture.

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About the Role As a Sr. Project Specialist, Digital Customer Success Programs, you will be an essential individual contributor within our Digital CS team, focused on the tactical execution of scalable customer success initiatives. You will work under the guidance of the Team Lead - Digital Customer Success Programs and in collaboration with fellow Project Managers and our Community Manager to help design, deliver, and iterate on digital customer engagement programs that align with Responsive s strategic goals. This role emphasizes planning, coordination, testing, reporting, and agile execution. You ll support the development and deployment of lifecycle journeys, in-app communications, automation playbooks, and enablement resources that improve customer experience and support the effectiveness of our pooled CSM team. You will have an opportunity to make an immediate and lasting impact using your creative problem solving, technical acumen, and relentless execution to ensure we deliver the right value, to the right customer, at the right time. What You ll Be Doing Support the planning and launch of digital engagement programs across onboarding, adoption, risk, expansion, and renewal journeys. Own project plans for assigned workstreams, including milestones, task assignments, and progress tracking. Create self-serve resources including: email copy, templates, video content, and 1-pagers aligned to CSM needs. Assist in building Gainsight JO campaigns and PX in-app engagements to deliver scaled outreach. Analyze program performance using cohort data and engagement metrics; suggest optimizations. Conduct structured testing and experiments, documenting hypotheses, outcomes, and next steps. Collaborate with the Community Manager and other Project Managers to ensure coordinated delivery across channels. Participate in sprint planning and agile execution cycles, providing status updates and reporting regularly. Partner with CSM SMEs to refine messaging, workflows, and engagement resources. Help QA test all programs and assets prior to deployment. Contribute to shared knowledge repositories and documentation. Coordinate with CS Ops, Support, Product, and Academy for campaign alignment. Education Bachelor s degree in Business or related field of study Experience 3-5 years experience in Digital Customer Success, Marketing Automation, Lifecycle Marketing, or Program/Project Management within a B2B SaaS company. Hands-on experience supporting digital campaigns, email programs, or customer lifecycle initiatives to support SMB & Mid-Market CSM teams with a high-volume of customer accounts. Familiarity working with pooled CSM models and/or supporting scaled success programs. Experience structuring and executing tests, experiments, and A/B campaigns. Hands-on experience with Gainsight CS, Gainsight PX, Salesforce, and marketing automation platforms. Gainsight certifications are a plus. Experience operating in agile environments or managing work in sprints. Experience working with RFXs or with Proposal Management Teams is a plus. Experience collaborating with remote or cross-regional teams. Knowledge Ability & Skills Advanced analytical skills with experience in cohort analysis, customer behavior data analysis, and iterative improvement. Strong understanding of project management methodologies, operational processes, and optimization techniques. Familiarity with AI technologies used in customer engagement is a strong plus. Marketing automation and lifecycle campaign strategy experience. Strong project management and hypothesis-driven planning skills. Excellent personal time management skills with the ability to multitask and execute on competing priorities within a fast-paced startup environment. Comfortable working independently and collaboratively across multiple teams and stakeholder groups. Research-oriented mindset with the ability to explore, test, and iterate quickly.

We are looking for a passionate and technically skilled Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes. Pre-Sales Engagement & Customer Solutions: Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges. Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs). Address technical objections and ensure alignment with customer needs. Solution Design & Documentation: Participate in gathering requirements and scoping complex engagements. Create technical documentation including solution proposals, SoWs, and RFP/RFI responses. Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks. Collaboration & Execution: Collaborate closely with Sales, Product, Engineering, and Implementation teams. Align technical strategies with sales initiatives to accelerate deal closures. Continuously improve pre-sales tools, processes, and enablement assets. Customer Advocacy & Product Evangelism: Articulate the value and capabilities of the Freshworks platform to both technical and business audiences. Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor. Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance. Qualifications 3-12 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role. Strong background in SaaS, cloud technologies, APIs, and enterprise software environments. Proven experience designing and delivering technical demonstrations and POCs. Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions. Excellent communication and presentation skills, both written and verbal. Bachelor s degree in Computer Science, Engineering, or related field (or equivalent experience). Familiarity with Freshworks products is a strong plus. Key Skills: Pre-sales consulting & technical storytelling Solution architecture & demo delivery API, integrations, SaaS product understanding Discovery, qualification & objection handling RFP/RFI response and technical documentation Stakeholder collaboration (Sales/Product/Engineering) Strong communication & relationship-building

We are looking for a passionate and technically skilled Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes. Pre-Sales Engagement & Customer Solutions: Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges. Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs). Address technical objections and ensure alignment with customer needs. Solution Design & Documentation: Participate in gathering requirements and scoping complex engagements. Create technical documentation including solution proposals, SoWs, and RFP/RFI responses. Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks. Collaboration & Execution: Collaborate closely with Sales, Product, Engineering, and Implementation teams. Align technical strategies with sales initiatives to accelerate deal closures. Continuously improve pre-sales tools, processes, and enablement assets. Customer Advocacy & Product Evangelism: Articulate the value and capabilities of the Freshworks platform to both technical and business audiences. Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor. Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance. Qualifications 3-12 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role. Strong background in SaaS, cloud technologies, APIs, and enterprise software environments. Proven experience designing and delivering technical demonstrations and POCs. Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions. Excellent communication and presentation skills, both written and verbal. Bachelor s degree in Computer Science, Engineering, or related field (or equivalent experience). Familiarity with Freshworks products is a strong plus. Key Skills: Pre-sales consulting & technical storytelling Solution architecture & demo delivery API, integrations, SaaS product understanding Discovery, qualification & objection handling RFP/RFI response and technical documentation Stakeholder collaboration (Sales/Product/Engineering) Strong communication & relationship-building

- The prospect will be responsible for the sales of products/services in the SME/SMB segment in the assigned region/industry vertical and achieve the sales revenue targets. - Own the sales cycle right from prospecting clients/opportunity, introducing the company, positioning, presenting solutions, negotiations till the closure of sales. - Create/maintain excellent relationships with clients and be able to tailor products, pitch according to their specifications. - Develop and implement new logo acquisition strategy and market mapping strategy in the assigned territory/ vertical. - Prepare business development strategies by proactively researching and anticipating prospective client needs. - Secure business opportunities by cultivating mutually beneficial business relationships with current and potential clients. - Drive and Close Upsell and Cross- sell opportunities. What are we looking for: Sales Skills: - Ability to engage and influence key stakeholders in accounts; Effective in performing technical/functional activities required during pre-sales stage. - Past Experience in solution selling to SMB/SME (CRM/ERP/Enterprise/ Contact Centers/ SaaS/ CPaaS solutions ) is desired. - Concept selling, software solution sales experience is good to have. - 5-8 years Software/Solution sales experience. Technical Domain expertise: - Should not be averse to understanding Technology. - Should be comfortable in understanding and explaining technology and solutions with a consultative approach. Ownership & Commitment: - Able to see the larger picture, willing to take responsibility for tasks and initiatives. - Attention to detail in planning and communication. - Focused and Driven to chase growth targets. Preference of Professional background - Direct Sales Experience in Solution Sales (CRM/ERP/Enterprise/ Contact Centers/ SaaS/ CPaaS solutions) - Experience of Selling in the assigned region/vertical. Preference of Educational background: - B.Tech and MBA is preferred.

An exciting opportunity to be a part of Salesforce Finance and the Revenue Operations Team. As a Global SOPS Contract Specialist, you are required to provide the highest level of internal support and guidance for Account Executives within our Global SMB businesses. This guidance includes but is not limited to deal structure questions, quote support, contract support, ACV calculations, account/customer org support, and ensuring quotes comply to revenue & company policy. This role requires an individual who can work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision-making skills. Your Impact Provide superior internal support and guidance for Account Executives including but not limit to deal structure questions, order processing, ensuring orders are in compliance to revenue & company policy, and all other pre-quote conversion support. Work with Sales, Rev Recognition and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition. Create and modify quotes as required. Ensure compliance with all company policies and responsible for SOX compliance. Train Sales and in particular less experienced AE s and facilitate cross-training among the team. Contributes ideas and innovations to improve upon existing systems, work processes and procedures. Create and update internal departmental Policies. Participate in projects involving technical and financial concepts providing recommendations. Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce.com Sales Order Acceptance policy. Work with Sales and Collections to assist resolution to customer billing investigations and disputes. Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base. Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate. Required Skills/Experience 2+ years sales operations or order management experience Must have strong research and problem-solving abilities. Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly. Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative. Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment. Extreme attention to detail. Ability to clearly articulate case resolutions and actions required by Account Executives Thrives in a team environment. Salesforce experience a plus. Ability to work independently Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (eg extracurricular leadership roles, military experience, volunteer roles, work experience, etc)

About FloBiz FloBiz is a neobank for small & medium businesses that aims to accelerate the growth of their enterprises through technology. Founded in 2019 by IIT & BITS alumni, FloBiz is a fintech backed by renowned investors like Sequoia Capital India, Elevation Capital, Greenoaks Capital, Beenext and Think Investments. The same team also holds the credit of founding Koinex, Indias first & largest peer-to-peer crypto exchange. FloBiz is chasing the mission of digitisation to contribute to the building of an Aatmanirbhar Bharat by solving the most pressing problems of the Indian SMB sector. FloBiz launched its flagship product, myBillBook, in early 2020 and it has become one of the highest-rated business apps in India on the Google Play Store. About myBillBook myBillBook is Indias leading GST billing & accounting software with mobile, web app & native desktop offerings and runs on Android as well as iOS. myBillBook has been designed to aid SMB owners to conduct their operations from anywhere and anytime and provides a secure platform for business owners to record transactions & track business performance on the go. It is an ideal software for GST registered businesses where invoicing is one of the core business activities. Also, businesses looking to digitize their operations to understand their financial position better can use this software. It helps them create bills (GST & non-GST), record purchases & expenses, manage inventory and track payables/receivables directly from their mobile phones or computers. Also, the app generates 25 critical business reports that help business owners make effective business decisions. myBillBook is currently available in English, Hindi, Gujarati & Tamil. Currently, the app has been downloaded by over 6.5M SMBs across the country with over 10x growth in user base in the last 12 months alone. Even with such pace of adoption of the product, myBillBook continues to be the highest rated application in its category on Google Play Store. Expectation: We are looking for a hard-working, dedicated and passionate individual to join us as a customer service associate. You will be responsible for answering incoming calls and chats, resolving customer questions and complaints, importing datas of users, that means you would need to be proficient in MS excel and would need to have an eye for details or need to be focused. As a customer service associate, you should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment. Roles & Responsibilities: Answer incoming calls / Make outgoing calls as per requirement Management and resolve customer complaints Identify and escalate issues to respective Point of Contact / in respective channel Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up on customer calls where necessary Requirements: 1-3 years of experience in a call center environment Knowledge of customer service practices and principles Excellent typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately LANGUAGES MANDATORY: English Hindi Any regional language Location: Bommanahalli , HSR Layout

Total Yrs. of Experience 8 10 Years Relevant Yrs. of experience 8+ years of experience Detailed JD (Roles and Responsibilities) JAMF Administrator Support including Server Management and Upgrades., Very good at handling clients, has the experience of working in large engagements, very good in ITIL processes of service management. Deep understanding of MacOS Ventura, Excellent analytical and troubleshooting skills Creation, Support, Implementation, and distribution of Mac OSX Image. Knowledge in Packaging for Mac using BASH Script, Shell Script Pearl Script & JAMF Admin Tools. Hardware & Platform Independent Images using Mac Technology. JAMF Policy & Configuration Profile Creation, Support & Implementation for Mac Imaging. JAMF PPPC Utility ( Privacy Preferences Policy Control (PPPC). Replication of Distribution Points/SMB Shares. Running Reports using Custom Queries, Should have advanced understanding of Policy Management and Policy creation. Developed Custom Mac policies as per the clients requirement. Recommend driver management best practices. ITSM process and tools knowledge (service now) Incident Management, Tracking & Solution for any issues related to the Engineered Solution. Designing & Implementing Enterprise Solutions for Enterprise Customers with Server Support. Provide recommendations for automation and modern endpoint management approaches. Mac OSX vulnerability management (Patch Management) Automatic DEP Enrolment Profile via Script. New / Upgrade / Update OS - Beta / Developer OS Testing. Application Deployment / Application Patches & Met Compliance. Comfortable working in rotation US shifts JAMF 100/200 certified Mandatory skills JAMF, MAC OS

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients business success with extraordinary HR. JOB SUMMARY Working as a Product Owner, you will partner throughout the organization to maximize the effectiveness of TriNets investment in its products and services. You will work closely with Product team including product managers, UX professionals, and product leaders, to understand the corporate goals, product vision, and customer needs. Armed with an understanding of this business context, you will be responsible for translating business and product requirements into clear, detailed user stories. You will deliver a refined and prioritized backlog of work that ensures products are released on time and fully adopted by the business / customer. You will achieve this by clearly articulating to your scrum team(s) the vision for the product and aligning them to optimally execute the work. You will work closely with Content, Legal, and Design to ensure each product release meets the standards of these functional stakeholders. Essential Duties/Responsibilities Maintain and deliver a prioritized backlog for your product based on roadmap priorities, any interdependencies, and engineering capacity Translate product requirements into detailed feature specs, Epics and User Stories Execute the plan with engineers and designers to deliver quality products on schedule Maintain an ongoing understanding of the overall product roadmap as it evolves and is executed against Represent the voice of the customer to engineers as needed by clearly articulating customer and business value Collaborate closely with other product teams to ensure operational team processes are factored into new product development plans Performs other duties as assigned Complies with all policies and standards QUALIFICATIONS Education Bachelors Degree or equivalent experience- required Work Experience Typically 2+ years experience in product roles such as Product Owner or Business Analyst- preferred Knowledge, Skills and Abilities Understands Agile development methodologies, like Scrum and lean product management principles Meticulous focus on details to ensure smooth delivery of work Demonstrated drive for results and successful execution while working across cross functional teams Ability to connect with, build trust, and influence colleagues and customers at all levels of the organization Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities Proactive interpersonal skills that allow for effective engagement and working collaboratively with cross functional teams Excellent communication, written, organizational and presentation skills Proficient in Microsoft Office Suite Work Environment: Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office.

The Product Analyst (User Experience Designer), Payment Processing is responsible for the commercialization and delivery of Authorize.net products, primarily responsible for User experience Design. You will be responsible to design and deliver compelling, effective, elegant and sophisticated end to end user experience solutions for multiple products and platform. You will also be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, wireframes and prototypes. This individual will have a faire understanding of the product line, a knowledge of how its components interact with the rest of Visa solutions, and the competitive landscape in the overall SMB payment solutions to articulate the future vision of the products. By working closely with Sales, Marketing, and other Product Managers across all Visa constituents, you will ensure the business fully supports the next generation of Authorize.Net product experience. The ideal candidate should have a passion for delivering the best product experience for the customers, demonstrate in-depth understanding of the overall SMB payment markets, and is technical savvy on latest payment and software technologies. They should be able to envision, design, test and deliver the appropriate customer-centric solutions that enable business growth for our clients. They should have a firm understanding of both the client (merchant) and consumer experience as it relates to the end to end payment solution space. Having a viewpoint that is built upon a solid understanding of how payment solutions and consumer expectations for online payments have evolved over the last decade will be central to their ability to succeed. Past experience in delivering customer centric user experience and product strategy is a critical qualification. They should have had hands on experience designing, developing, configuring and commercializing payment solutions that are designed for the SMB markets. The candidate must be a creative problem solver who works well in a highly collaborative environment, can bring structure to ideation teams, and has an ability to effectively communicate at all levels of the organization. The candidate must be able to demonstrate specific payment product expertise to both internal and external clients. Experience working with technical and product development teams in an agile environment will also be critical to achieving their goals. The Product Analyst will be responsible for establishing and executing strategic payment solution initiatives. They will report on the overall Authorize.net product development progress to senior managers. They will also represent Authorize.net directly with merchants and partners in strategic sales situations. They will ensure that the product vision, strategy and roadmaps are closely aligned and well-articulated to customers, prospects and partners, as well as internally within Visa. As a product Analyst, the candidate must have a proven history of managing a successful launch of a new product through phases of a product s lifecycle - from concept through management and ultimately sunset- is essential. In addition to real-world experience and instinct, they should have the ability to leverage well-structured empirical models and financial artifacts to support their business plans and strategy. Strong interpersonal skills and the ability to build great relationships generate consensus and promote excitement and enthusiasm while bridging fraud initiatives and client priorities are critical qualities for success. This person will focus on working not only internally to deliver breakthrough results, but also externally evangelizing those results to the global marketplace. Above all, this person must intrinsically be a champion for Authorize.Net products and promote usage within the company and to global clients. This position may require occasional travel to client sites and Visa locations around the globe. RESPONSIBILITIES Conducting and synthesizing qualitative and quantitative research, supported by low-fidelity prototypes or design concepts. Create appealing and safe UX designs that help users to achieve their goals in the most intuitive and elegant manner, based on daily routines and workflows. Collaborate with key functions and stakeholders such as marketing, domain experts, usability experts, and engineering, to create desired UX design solutions. Good understanding of industry standards and best practices, technology and development processes, and support improving design system. Good understanding of Accessibility guidelines e.g. W3C Team player and support in increasing knowledge base of UX community. Collaborate with global and regional leadership, as well as sales and business development functions to define go-to-market strategies and develop integrated global roadmaps. Actively contribute to the vision for the future of the Acceptance Platform product portfolio and inspire customers, partners and employees. Represent the business and product management in client engagements and industry events. Evangelize the value and differentiation of Payment Analytics and the broader Acceptance platform product portfolio within the payments ecosystem. BASIC QUALIFICATIONS 5 or more years of work experience with a Bachelor s Degree or at least 3 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 2 years of work experience with a PhD Using wireframing tools such as Figma to create low-fi mockups and functional designs for websites, mobile apps, and digital products. Using prototyping tools such as Figma to create interactive and animated prototypes for stakeholders to test the digital products flow and functionality before building. Creating user personas and mindsets that reflect the profiles of the intended target audience for designers and teams to understand user experience, align goals, and design solutions. Mapping out user journeys with tools like Miro and Figma to illustrate the end-to-end user interaction and use cases Defining information architecture of digital products by structuring and organizing content and planning for how information is grouped, labeled, and navigated to enhance usability. Delivering content strategy by determining text, images, videos, and other multimedia for digital experience and creating plans to create and maintain the content. Conducting user research to understand target audience needs and behaviors and identify pain points through methods such as interviews, surveys, and usability testing. Distilling data and research to formulate the right insights that can drive design decisions forward or suggest improvements to existing design solutions. Using analytics, usability tests, and various forms of qualitative and quantitative research to gather learnings for proposed design solutions. Identifying and leveraging design patterns with first party apps to provide users with familiar and consistent interactions. Ensuring digital product is usable by individuals with disabilities by addressing design aspects such as color contrast, text legibility, and screen reader compatibility. Using presentation decks to facilitate discussions, feedback, and decision-making with stakeholders. Using web technologies such as HTML, CSS, JavaScript and WebGL to design responsive interfaces and create realistic and feasible design solutions within the given technical constraints. Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design. Experience evangelizing, marketing and commercializing products at scale. Specific industry experience in digital commerce and with responsibility for managing products including distribution across a variety of devices and implementation methods. Understanding payments landscape and ability to translate product strategy into executable plans. Exceedingly strong passion for shipping customer centric products PREFERRED QUALIFICATIONS 5-7or more years of experience with a Bachelor s Degree or 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 3+ years of experience, Confident public speaker, experienced in media engagement and social platform vehicles Able to build relationships and gain exposure to internal and external client leadership teams through demonstrating key domain expertise. In-depth knowledge of Authorize.Net or similar products with the ability to identify potential synergies gained through partnership offerings, or market gaps.