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PrintStop India
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Backend Customer Support

Backend Customer Support

PrintStop India

18 years

3 Lacs

mumbai metropolitan region

Posted:2 weeks ago| Platform:

Apply

Skills Required

support procurement service certifications onboarding recognition drive engagement leadership payments invoicing reports billing communication coordination reporting excel

Work Mode

On-site

Job Type

Full Time

Job Description

About Parent Company: PrintStop India Pvt Ltd.PrintStop India Pvt Ltd. At PrintStop, we have an 18-year legacy of transforming the printing and customised gifting procurement processes for small to large enterprises. Our commitment to quality and service is reflected in our average customer rating of 4.5 and ISO 9001:2015 and ISO 27001:2022 certifications. We are also certified as a Great Place to Work, with a focus on excellence and employee well-being.

PrintStop India Pvt Ltd Has Two Divisions

For Small Medium Enterprises - PrintStop.co.in | For Large Enterprises - Mandaala.comAbout Enterprise Solution Division :Mandaala.comMandaala is a leading #MerchTech company that automates corporate merchandise programs for enterprises. We help organisations seamlessly execute onboarding kits, long service awards, rewards & recognition (R&R), birthdays, anniversaries, and sales incentive programs through a tech-driven platform.As we expand, we’re looking for an experienced leader to join us as Head of Account Growth to maximise revenue growth in existing enterprise accounts and accelerate our growth journey.We are seeking a strategic and results-driven professional to lead this initiative.Why Join Mandaala?

Shape the Future: Lead the growth of a category-defining platform.
Make an Impact: Work with Fortune 500 companies to build exceptional employee experiences.
Drive Innovation: Collaborate with a passionate team pushing the boundaries of engagement through custom merchandise.
Grow with Us: Join a profitable, fast-growing company that values leadership and innovation.

Type: Full-time role.

Location: Parel/ Prabhadevi (5mins walking distance from station)

Working Days:

Monday to Saturday (one Saturday off per month)Roles and Responsibilities -

Handle incoming calls and emails related to payments, invoicing, and MIS/Reports.
Carry out payment collection follow-ups, prepare invoices, and share them with customers.
Manage agreement and rate renewals throughout the year based on due dates.
Prepare and maintain MIS/Reports for offline invoices.
Follow up on pending billing to ensure timely collections.

What Makes You a Great Fit ?

Minimum 1-2 years of experience in Customer support.
Good communication skills (Verbal & written).
Strong follow -up and coordination ability.
Proficiency in MS Excel/ Google sheets for reporting.
Detail oriented with good organizational skills.

Ready to Join Mandaala?
Skills: customer support,excel,payment collection,mis

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Backend Customer Support

PrintStop India

mumbai metropolitan region

Backend Customer Support

PrintStop India

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Backend Customer Support