Back Office Staff

Job Profile: Back Office Executive – Paying Guest (PG) Operations Role Overview The Back Office Executive is responsible for handling internal operations, data management, documentation, reporting, and coordination between departments. This role ensures smooth backend functioning of PG operations, accuracy of records, and compliance with company processes. Key Responsibilities 1. Data Management & Records Maintain and update tenant, property, owner, and staff data in Excel / system. Ensure accuracy of KYC, agreements, rent, deposit, lock-in, and payment records. Update move-in, move-out, and vacancy status regularly. 2. Documentation & Compliance Prepare and manage agreements, welcome letters, notices, and policy documents. Ensure proper collection and storage of KYC documents as per company SOP. Track agreement validity, renewals, and escalations. 3. Coordination & Support Coordinate with telecallers, operations, caretakers, and accounts teams. Support onboarding and offboarding processes. Share internal updates, notices, and reports with concerned teams. 4. Billing, Payments & Reconciliation Track rent, deposits, penalties, and other charges. Coordinate with accounts for payment entries and reconciliation. Identify mismatches, pending dues, and exceptions for escalation. 5. Reporting & MIS Prepare daily, weekly, and monthly MIS reports. Track occupancy, collections, vacancies, and pending issues. Maintain audit-ready records for management review. 6. Process & Data Security Ensure no unauthorized data sharing or misuse. Follow data privacy and confidentiality policies strictly. Report discrepancies, system issues, or SOP gaps to management. Required Skills & Qualifications Minimum qualification: Graduate preferred (12th pass with experience acceptable). Experience in back office, operations, or admin roles is an advantage. Strong working knowledge of MS Excel, Google Sheets, and basic documentation tools. Attention to detail and strong organizational skills. Ability to handle multiple tasks and meet deadlines. Behavioral & Work Expectations Disciplined, reliable, and process-driven. High level of accuracy and accountability. Ability to work under pressure and manage deadlines. Willingness to follow company working days, rules, and SOPs. Key Performance Indicators (KPIs) Data accuracy and zero-error records. Timely updating of MIS and reports. Compliance with documentation and SOPs. Coordination effectiveness with teams. Additional Notes (Optional to Add) Sunday/holiday work as per business requirement. Strict adherence to company data and payment policies. Any violation may lead to disciplinary and legal action.