AVP/ VP - Business Head - Consumer-Tech

Head of Business Operations

Key Responsibilities

1. Strategy & Execution

• Partner with the leadership team to define and execute the company’s growth strategy across online and offline channels.
• Translate strategic goals into operational plans with measurable outcomes and timelines.
• Drive alignment across product, marketing, sales, and field operations teams for seamless execution.

2. Business Operations & Process Excellence

• Design, implement, and optimize operational frameworks to ensure efficiency, scalability, and customer delight.
• Build SOPs and playbooks for end-to-end offline execution – from partner onboarding, service delivery, to customer experience.

3. Cross-Functional Leadership

• Work closely with Product, Sales, and Marketing to operationalize new initiatives, product launches, and customer journeys.
• Build and mentor high-performing regional/cluster operations teams with a focus on accountability and ownership.

4. Offline Operations Management

• Lead the planning, execution, and scaling of offline interventions
• Own P&L accountability for the offline business – driving throughput, unit economics, and customer retention.

5. Growth Enablement

• Identify and lead special projects to unlock new business opportunities or improve efficiency at scale.
• Drive experimentation and innovation in operational models, including technology adoption for field operations.

Qualifications & Experience

• 10–15 years of experience in business operations, strategy, or general management roles within consumer tech, retail, healthtech, auto-tech, mobility, or D2C sectors.
• Strong background in scaling hybrid (online + offline) models and managing distributed teams.
• Proven track record of leading large-scale operations with measurable business impact.
• Excellent analytical, problem-solving, and data interpretation skills.
• Strong people leadership with experience in building and mentoring multi-layered teams.
• MBA from a Tier-1 or Tier-2 business school