Director - Key Account Management - Education

About Our Client Our client is a fast-growing global edtech company in the study abroad space , enabling students across emerging markets to access quality international education. With a robust ecosystem of student counseling, admissions support, and tech-driven application processes, the company partners with leading universities and institutions globally to ensure a seamless study abroad journey. Role Overview As the Director – Key Account Management - higher education, student relations , you will be responsible for managing, nurturing, and expanding strategic relationships with international universities and academic institutions. You will lead a team focused on driving partner success, improving engagement, and unlocking growth opportunities across key university accounts. Key Responsibilities Strategic Account Management: Own and manage senior-level relationships with partner universities across the US, UK, Canada, Australia, and Europe. Serve as the main point of contact for all university partners, ensuring satisfaction, retention, and long-term engagement. Lead QBRs and performance review sessions with key stakeholders from both sides. Growth & Expansion: Drive revenue and volume growth through deeper engagement with existing university partners. Identify and convert upsell/cross-sell opportunities such as additional course listings, exclusive agreements, or joint-marketing initiatives. Monitor and optimize the performance of university partnerships using data-driven insights. Team Leadership: Build and mentor a high-performing Key Account Management team. Set performance KPIs, guide account planning efforts, and ensure team members are aligned with strategic goals. Collaboration & Stakeholder Engagement: Work cross-functionally with student counseling, marketing, product, and ops teams to deliver consistent value to university partners. Act as the voice of the partner internally to shape service improvements and innovation. Market Intelligence: Stay abreast of international education trends, policies, and competition. Represent the organization at global education fairs, conferences, and virtual summits as needed. Qualifications & Experience 10+ years of experience in account management, university relations, or strategic partnerships in the education, edtech, or international recruitment industry. Prior experience managing global university accounts in the study abroad or higher education sector is highly preferred. Strong relationship management, negotiation, and stakeholder engagement skills. Demonstrated ability to lead high-performing teams and scale partner success operations. Excellent written and verbal communication, especially in cross-cultural settings. Willingness to travel internationally for university partner meetings and events. Show more Show less