AVP - Training & Quality Assurance

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a AVP - Training & Quality Assurance who can help us move even faster.

noon’s mission: Every door, every day.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

We are seeking a Head of Training & Quality Assurance (Central Lead) who will own the overall learning, development, and quality governance for our customer service and operations teams across all five businesses:

• Food delivery
• Quick delivery (Q-commerce)
• Retail e-commerce
• Fashion e-commerce

This leader will sit centrally in India, setting standards, frameworks, and policies. Each business unit’s training & quality teams will report into this role for alignment, while still executing within their vertical.

Key Responsibilities

• Training Leadership: Design and oversee central training frameworks, onboarding programs, and continuous learning modules across all businesses.
• Quality Governance: Establish company-wide quality standards, audit frameworks, and scoring systems to ensure consistent CX across verticals.
• Central Reporting: Consolidate training/quality metrics across all businesses and present unified performance dashboards to leadership.
• Best Practice Sharing: Identify successful initiatives in one business and scale them across others.
• Capability Development: Build a team of master trainers and quality auditors in India who support, coach, and certify sub-business teams.
• Feedback Loop: Partner with CX, Ops, and Product to ensure training and quality insights drive process improvements.

What you'll need:

• Experience: 10–15 years in customer experience, training, and quality in e-commerce, food delivery, BPO, or retail.
• Scale Exposure: Managed training/QA teams of 100+ across multiple geographies or verticals.
• Expertise: Familiar with call/chat/email quality frameworks, LMS platforms, digital training methods, and VOC (Voice of Customer) analytics.
• Leadership: Strong central governance mindset — able to set direction, while empowering business-specific teams.
• Location: Based in India with ability to work across time zones and align with global leadership.

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.