AVP – ISPL Change Management Operations

To assist Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.)

Responsibilities

• Plan the training calendar
• Run the Learning Academy
• Possesses a deep understanding of Lean ways of working and coach individuals and teams
• Run Leadership Training & Coaching
• Run external CI certifications (e.g., Lean Six Sigma)
• Run ad-hoc trainings & workshops
• Drive continuous improvement mindset and journeys
• Execute transversal tasks
• Manage local CI (Continuous improvement) Community, including new members onboarding and roadmap planning
• Perform new Lean Ambassadors Onboarding Training
• Animate Community (Campaigns and Events)
• Support Lean Ambassadors Cells
• Maintain & support Community Portal (SharePoint)
• Manage, promote and report the portal details
• Provide methodological support for High Potential ideas and empower Lean Ambassadors to support Low / Medium Potential ideas
• Provide technical support to ideas submitters (e.g., troubleshooting, bug reporting)
• Run CI Maturity assessments

• Lean Six Sigma Green Belt certification preferred OR at least must have worked on Continuous improvement initiatives
• Coaching and mentoring experience required
• Excellent marketing, interpersonal and communication skills (written and verbal) & ability to articulate
• Results driven, with a strong sense of accountability. Able to function autonomously
• Ability to manage large workloads and tight deadlines
• Proactive & effective collaborator
• Excellent presentation & problem-solving skills
• Good understanding of Banking operations, not mandatory though
• Great skills with MS Office suite
• Event management is an added advantage
• SharePoint expertise is an advantage
• International exposure preferred

Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transitions/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.

Behavioural Skills:

Ability to share / pass on knowledge

Ability to deliver / Results driven

Creativity & Innovation / Problem solving

Communication skills - oral & written

Transversal Skills:

Ability to manage a project

Ability to develop and adapt a process

Analytical Ability

Ability to manage / facilitate a meeting, seminar, committee, training

Ability to develop others & improve their skills

Education Level:

Bachelor Degree or equivalent