Job
Description
Position Purpose An increasing role is played by ISPL Operations to support Client Engagement Protection and Global Markets Business line. The positions main purpose is to equip ISPL Operations with the ability to contribute to Continuous Improvement & driving of efficiency Program. Need experienced resources with a strong foothold in Lean/project improvement initiatives and strong project management background. To assist Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.) Responsibilities Drive continuous improvement mindset and journeys Execute transversal tasks Manage local CI (Continuous improvement) Community, including new members onboarding and roadmap planning Perform new Lean Ambassadors Onboarding Training Animate Community (Campaigns and Events) Support Lean Ambassadors Cells Maintain & support Community Portal (SharePoint) Manage, promote and report the portal details Provide methodological support for High Potential ideas and empower Lean Ambassadors to support Low / Medium Potential ideas Provide technical support to ideas submitters (e.g., troubleshooting, bug reporting) Technical & Behavioral Competencies Sharepoint Administration, Workflow Automation, Integration, Data Modeling, Power Query, Data Analysis Expressions, Data visualization techniques, Advanced power BI Features. Must have worked on Continuous improvement initiatives Coaching and mentoring experience will be an added advantage Excellent marketing, interpersonal and communication skills (written and verbal) & ability to articulate Results driven, with a strong sense of accountability. Able to function autonomously Ability to manage large workloads and tight deadlines Proactive & effective collaborator Excellent presentation & problem solving skills Good understanding of Banking operations, not mandatory though Great skills with MS Office suite Event management experience preferred International exposure preferred Specific Qualifications(if required) Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transitions/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter. Skills Behavioural Skills(Please select up to 4 skills) Ability to share / pass on knowledge Ability to deliver / Results driven Creativity & Innovation / Problem solving Communication skills - oral & written Transversal Skills: (Please select up to 5 skills)Ability to manage a projectAbility to develop and adapt a processAnalytical AbilityAbility to manage / facilitate a meeting, seminar, committee, trainingAbility to develop others & improve their skillsEducation Level:Bachelor Degree or equivalentExperience LevelAt least 10 years
