JOB_POSTING-3-73229-1
Role Title
: AVP, Functional Remediation Coordinator (L10)
Company Overview
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
- We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
- Synchrony celebrates ~52% women talent.
- We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
- We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
Organizational Overview
The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects.
Role Summary/Purpose
Functional Remediation Coordinator (FRC) oversee simple and moderately complex consumer remediations ensuring successful execution under the guidance of senior leadership or remediation frameworks. This role requires collaboration across various functions, including process owners, subject matter experts (SMEs), and compliance teams, to implement remediation plans effectively. The FRC will engage with Issue owners, functional leaders and other stakeholders to define expectations, provide project updates, and drive the resolution process forward under established guidelines and procedures.
Key Responsibilities
- Manages portfolio of simple and moderately complex remediations with clearer population identification and established resolution paths. Partner with process owners, SMEs, and Analytics to identify impacted customer populations and assess the nature and extent of harm requiring remediation.
- Learn and apply business operations knowledge to help identify possible downstream impacts.
- Supports SFRC by providing data or assistance on larger remediations.
- Identifies potential inefficiencies and provided feedback to improve process execution.
- Partner with Analytics team to ensure proper creation of all execution files, assist in the research and resolution of accounts that have failed remediation, escalate if needed.
- Provide regular and detailed updates on project milestones, risks, expected timelines, and resolution outcomes to key stakeholders.
- Facilitate seamless stakeholder communication, resolve conflicts, and address escalations with confidence and tact.
- Work closely with issue owners and functional leaders to define expectations, manage deliverables, and secure actionable commitments for remediation efforts.
- Foster collaboration across departments such as Compliance, Legal, Operations, Growth, CD& Sales, and Finance to ensure coordinated execution of remediation plans.
- Identify gaps or risks in the remediation and escalate issues to relevant parties in a timely manner.
- Perform other duties and/or special projects as assigned
Qualifications/Requirements
- Bachelor’s degree in a financial or business-related field
- 1+ years of Project Management Experience within Financial Service
- Minimum of 5 years’ experience in a financial services industry, operations, or customer service, sales, digital servicing setting or in lieu of a degree 7+ years of experience.
- Highly effective in fostering alignment across cross-functional teams, setting expectations, and maintaining accountability.
- Proficient with Microsoft Excel & PowerPoint
- Excellent interpersonal, analytical, organizational, written and verbal communication skills.
Desired Characteristics
- Experience with Synchrony system ( FDR, Workstation, ACM, DM10, Vision Plus, etc. )
- Experience working in agile environments
- Solid understanding of assigned business functional area.
- Creative problem solving skills
- Experience with Issue management processes and procedures
- Excellent interpersonal, analytical, organizational, written and verbal communication skills.
Eligibility criteria
Minimum of 5 years’ experience in a financial services industry, operations, or customer service, sales, digital servicing setting or in lieu of a degree 7+ years of financial services industry, operations, or customer service, sales, digital servicing setting.
Working Hours
:
8:30 AM to 5:00 PM EST (6PM to 2:30 AM IST)
For Internal Applicants
- Understand the criteria or mandatory skills required for the role, before applying
- Inform your manager and HRM before applying for any role on Workday
- Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
- Must not be any corrective action plan (First Formal/Final Formal)
- L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
- L08+ Employees can apply
Grade/Level: 10
Job Family Group
Information Technology
