AV and Interactive Technologies Operations Lead

As an AV & Interactive Technologies Operations Lead at EY, you will play a crucial role in managing and leading a team responsible for Audio Visual and Interactive technologies in meeting rooms and office environments. Your proactive approach to operational excellence will be essential in driving change within a fast-paced, technology-driven setting. Your responsibilities will include overseeing day-to-day operational activities to ensure efficiency, quality, and alignment with strategic goals. You will lead and coordinate global operations, support team transitions, ensure compliance with KPIs and SLAs, develop SOPs, drive continuous improvement initiatives, manage operational budgets, and collaborate with senior leadership to align operations with strategic objectives. In addition, you will work closely with Engineering and Product teams to ensure common objectives, maintain vendor relationships, analyze operational demands versus capacity, identify opportunities for process improvements and automation, and promote a culture of innovation within the team. Your ability to lead a team, prioritize tasks, communicate effectively, and manage stakeholders will be crucial for success in this role. To qualify, you should have prior experience in IT operations, deep knowledge of ITIL methodology, experience with Service Now, and demonstrable knowledge of meeting room products and monitoring platforms. Ideally, you will also have experience managing large meeting room environments, implementing new products/services, and working with tools such as Power BI, Utelogy, or vendor monitoring tools. EY is committed to building a better working world by creating new value for clients, people, society, and the planet. With data, AI, and advanced technology, EY teams help shape the future with confidence and provide solutions to pressing issues. If you have 10-15 years of relevant experience, dynamism, flexibility, and excellent communication skills, we encourage you to apply and be part of our globally connected network.,