AV and Interactive Technologies Operations Lead

As an AV & Interactive Technologies Operations Lead at EY, you will be responsible for managing and leading a team that handles Audio Visual and Interactive technologies in meeting rooms and office environments. Your proactive approach to operational excellence will be crucial in driving change within a fast-paced, technology-driven setting. Key Responsibilities: - Oversee day-to-day operational activities to ensure efficiency, quality, and alignment with strategic goals - Lead and coordinate global operations, support team transitions, and ensure compliance with KPIs and SLAs - Develop SOPs, drive continuous improvement initiatives, manage operational budgets, and collaborate with senior leadership - Work closely with Engineering and Product teams to ensure common objectives, maintain vendor relationships, and analyze operational demands versus capacity - Identify opportunities for process improvements and automation, and promote a culture of innovation within the team Qualifications Required: - Prior experience in IT operations - Deep knowledge of ITIL methodology - Experience with Service Now - Demonstrable knowledge of meeting room products and monitoring platforms - Experience managing large meeting room environments and implementing new products/services - Familiarity with tools such as Power BI, Utelogy, or vendor monitoring tools If you have 10-15 years of relevant experience, dynamism, flexibility, and excellent communication skills, we encourage you to apply and be part of EY's globally connected network. EY is committed to building a better working world by creating new value for clients, people, society, and the planet through data, AI, and advanced technology solutions.,