31 Itil Methodology Jobs

You will be responsible for ensuring the delivery of IT Infrastructure Services across compute- Datacenter, Distributed, Cloud, and other compute services initiatives. Your role will involve analyzing requirements, initiating requests with managed service suppliers and partners, reviewing designs, and partnering with strategic partners to deliver solutions aligned with PepsiCo Infrastructure engineering and architecture standards. You will shape demand, coordinate with project and implementation teams, market teams, and support the implementation of new solutions. **Responsibilities:** - Ensure infrastructure projects are delivered on time and within budget. - Manage work-in-take for project...

Job Title: Specialist - Service Desk & Service Management Summary: The role is responsible for delivering high-quality IT support services by identifying, troubleshooting, and resolving technical issues in alignment with established scripts, best practices, and defined KPIs. The position requires proactive monitoring and communication of potential bottlenecks or operational challenges to ensure stability and efficiency in IT operations. Additionally, the role supports knowledge management initiatives by documenting insights from incidents and service requests, while contributing to IT projects through testing, validation, and documentation activities. A key aspect of this position involves f...

As a Business Applications Specialist at Ciqur24 LLC, you will play a crucial role in supporting business systems and ensuring their optimal use, particularly focusing on ERP (SAP Domain). Your responsibilities will include managing SAP ERP solutions, leading project execution, collaborating with stakeholders, coordinating with vendors, ensuring governance, and managing the application lifecycle. You will work closely with IT management to align applications with business goals, engage with business process owners and SMEs, and ensure solid demand management for business processes. Key Responsibilities: - Act as the primary point of contact for all ERP-related projects and initiatives - Part...

As an Infrastructure Delivery lead - Compute at our company, you will play a crucial role in ensuring the delivery of IT Infrastructure Services across compute- Datacenter, Distributed, Cloud, and other compute services enablement initiatives. Your responsibilities will include analyzing business requirements, initiating requests with managed service suppliers and partners, reviewing and approving designs, and partnering with strategic partners to deliver solutions in line with PepsiCo Infrastructure engineering and architecture standards. You will also be involved in demand shaping, coordinating with project management teams, implementation teams, and market teams to successfully implement ...

Position Overview JOB DESCRIPTION As Incident Commander in Global Operations Center, GBU Cloud Services, you will shape the frontier of Global Operation Centerby providing an elite service experience to our GBU partners. At Global Operations Center, we believe that incidents are unplannedinvestments, which gives us an opportunity to build trust and confidence within our GBU partners. Your focus will be to driveincidents to early service restoration and extract deep learnings from them. You demonstrate the ability to operate independently,collaborate with cross-functional teams to ensure that customer impact is mitigated, and deliver the highest quality service for allGBU Partners we serve. R...

POSITION OVERVIEW As Incident Commander in Global Operations Center, GBU Cloud Services, you will shape the frontier of Global Operation Centerby providing an elite service experience to our GBU partners. At Global Operations Center, we believe that incidents are unplannedinvestments, which gives us an opportunity to build trust and confidence within our GBU partners. Your focus will be to driveincidents to early service restoration and extract deep learnings from them. You demonstrate the ability to operate independently,collaborate with cross-functional teams to ensure that customer impact is mitigated, and deliver the highest quality service for allGBU Partners we serve. RESPONSIBILITIES ...

As a Senior System Administrator specializing in Unix at Circana, your role will involve providing hands-on technical support for Linux & UNIX systems at an experienced level. You will be responsible for supporting and administering 4000+ Linux servers in a highly commercial and agile environment. Your key responsibilities will include: - Providing technical support for Red Hat/ CentOS/OEL OS in both Physical and Virtual Environments - Installing and troubleshooting hardware as necessary - Building servers following standard procedures and delivering them as per agreed timelines - Working with users to troubleshoot and solve operational issues - Providing operating system level support to ap...

As an Incident Commander in Global Operations Center, GBU Cloud Services at Oracle, your role is crucial in providing elite service experience to GBU partners. You will lead incident management lifecycle, facilitate high-severity incident triage, engage cross-functional teams, drive incident resolution, and extract deep learnings from incidents to enhance service performance and organizational knowledge growth. Your proactive approach and ability to collaborate with teams will ensure timely service restoration and maximum customer satisfaction. **Key Responsibilities:** - Accountable for end-to-end Incident Management Lifecycle - Act as Incident Commander for high-severity incident triage - ...

POSITION OVERVIEW As Incident Commander in Global Operations Center, GBU Cloud Services, you will shape the frontier of Global Operation Centerby providing an elite service experience to our GBU partners. At Global Operations Center, we believe that incidents are unplannedinvestments, which gives us an opportunity to build trust and confidence within our GBU partners. Your focus will be to driveincidents to early service restoration and extract deep learnings from them. You demonstrate the ability to operate independently,collaborate with cross-functional teams to ensure that customer impact is mitigated, and deliver the highest quality service for allGBU Partners we serve. RESPONSIBILITIES ...

Roles and Responsibilities Event Management Provide real-time monitoring and technical support for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools. Monitor and manage mission critical servers and applications in a mission critical 24x7 environment. Acknowledge Critical Alerts from monitoring tool in a timely manner. Initiate incident for every Critical alert observed on the monitoring system. Report any issues observed with monitoring system to management. Incident Management Responsible for Incident initiation. Responsible for carrying out initial Triage for alerts. Responsible for engaging technical resource groups for early restora...

As a Technical Associate in the IT Support Center at Genpact, you will play a crucial role in providing technical assistance and support to clients. Your primary responsibilities will include: - Acting as an escalation point for unresolved or escalated calls - Taking on a wider customer service role and promoting the customer service ethic to maintain a high degree of customer service for all support queries - Periodically reporting to senior management and representing the Service Desk during reviews and meetings - Ensuring staff take ownership of user problems and proactively dealing with user issues - Allocating more complex calls to the relevant IT Support members - Arranging for externa...

JOB DESCRIPTION Incident Commander Job description COMPANY DESCRIPTION Oracle Cloud Infrastructure supports traditional workloads and delivers modern cloud development tools. It is architected to detect and defend against modern threats, so you can innovate more. Combine low cost with high performance to lower your TCO. Oracle Cloud is a cloud computing service offered by Oracle Corporation providing servers, storage, network, applications and services through a global network of Oracle Corporation managed data centers . The company allows these services to be provisioned on demand over the Internet . Oracle Cloud provides Infrastructure as a Service (IaaS) , Platform as a Service (PaaS) , S...

As a Project and Operation Management professional, you will be leading and supervising team members of the Antivirus, Email, DCT, and DLP team. Your responsibilities will include: - Providing L2, L3 support to L1 Teams (Techteam/CST) for resolution of issues related to Antivirus, Email, DCT & DLP. - Monitoring uptime, performance & utilization of all Antivirus, DLP & Email Infrastructure. - Leading Configuration Change Management by initiating configuration changes, performing impact analysis, validation & approval, planning & execution of approved changes, and maintaining records for audit purposes. - Managing Incident Management by preparing incident management forms, maintaining incident...

JOB DESCRIPTION - OPERATIONS ENGINEER Roles and Responsibilities Event Management Provide real-time monitoring and technical support for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools. Monitor and manage mission critical servers and applications in a mission critical 24x7 environment. Acknowledge Critical Alerts from monitoring tool in a timely manner. Initiate incident for every Critical alert observed on the monitoring system. Report any issues observed with monitoring system to management. Incident Management Responsible for Incident initiation. Responsible for carrying out initial Triage for alerts. Responsible for engaging techn...

Greetings from Infosys BPM Ltd., We are hiring Assistant Quality Manager for a global Service Desk project at Electronic City, Bengaluru, please find the below job description for your reference and apply if interested. Job Role: Assistant Quality Manager Work Location: Electronic City, Bengaluru (work from office) Education Qualification: Full-time graduation / Post graduation Experience required: At least 6 years of experience in Quality and Process Improvement in Service Desk domain Job requirements: 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of I...

Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. Responsibilities Direct Responsibilities Developing new microservices closely with the Paris team, microservices that will be used by the rest of the development teams so teamwork abilities will be key aspects used in a daily basis o Good interpersonal and communication skills. o Documentation, o Peer review received and to be done o User feedback and criticism o Code snippets sharing Technical & Behavioral Competencies Programming/Technical Languages High skills on Python with FAST-API bash YAML Essential: Kubernetes and helm d...

Responsibilities Direct Responsibilities Developing new microservices closely with the Paris team, microservices that will be used by the rest of the development teams so teamwork abilities will be key aspects used in a daily basis Good interpersonal and communication skills. Documentation, Peer review received and to be done User feedback and criticism Code snippets sharing Technical & Behavioral Competencies Programming/Technical Languages High skills on Python with FAST-API bash YAML Essential Kubernetes and helm deployment CI/CD with tekton Management of APIs (Curl and request library to implement calls in python) Jinja templating Vault Hashicorp Mongodb (NO-SQL DATABASE management) Airf...

Position Purpose We are looking for skilled and motivated individuals to join our global CIB infrastructure Windows teams (Madrid, APAC, AMER, MEA, INDIA) to define strategy and ensure global alignment Profile demanded: L3/senior profile. This position focuses in the management of the Windows Servers farm in BNP PARIBAS. This infrastructure offers service to thousands of virtual servers and hundreds of physical ones. As part of your role, you have to contribute to preserve the required performance for a very demanding service with many critical services running on it. In addition, you have to contribute to keep a high availability environment. Due to large number of assets to manage, to do i...

As an AV & Interactive Technologies Operations Lead at EY, you will be responsible for managing and leading a team that handles Audio Visual and Interactive technologies in meeting rooms and office environments. Your proactive approach to operational excellence will be crucial in driving change within a fast-paced, technology-driven setting. Key Responsibilities: - Oversee day-to-day operational activities to ensure efficiency, quality, and alignment with strategic goals - Lead and coordinate global operations, support team transitions, and ensure compliance with KPIs and SLAs - Develop SOPs, drive continuous improvement initiatives, manage operational budgets, and collaborate with senior le...

You have 6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment. You are familiar with Jira, Confluence, and Service Now. Your knowledge includes incident analysis practices and system administration on both Linux and Windows servers. You have experience in administering Server Infrastructure & instances, as well as network infrastructure (switches, routers, firewalls, etc.). You have the ability to create and maintain Operational Reports effectively. Moreover, you have a Bachelor's degree in computer science or a related technology field or equivalent experience. Your communication skills, both verbal and writt...

The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization. Key Accountabilities Includes following for Mosaic Solution: IBM Planning Analytics Cloud / Alteryx / Data Lake Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA. Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status. Act as a resolver and communicate with the customer as required. He is a member of a technical, operations, or application management team or supplier. Monitor the team's tickets queue for his service, self-assign tickets to him or directly work...

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,100 talented professionals across five global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide. The Digital & Innovation group at USP is seeking a Release Management professional with expertise in Cloud technologies to deploy innovative digital products effectively. As a Rel...

As a Lead Analyst for SAP Sales & Distribution (SD) at CGI, you will be responsible for leveraging your 7+ years of experience to deliver high-quality solutions to our clients. Your main location will be in Bangalore/Hyderabad, where you will contribute to our ERP/CRM/Tools category. Your main responsibilities will include: - Utilizing your strong functional understanding of SAP SD with at least 5 years of experience - Configuring pricing, sales cycle setup, and intercompany setup within SAP - Establishing interfaces with customers and third-party systems - Integrating SAP SD with SAP MM and FI - Developing functional experience with ABAP pricing routines and sales document user exits - Demo...

We are currently seeking a passionate and experienced ServiceNow Team Leader to manage a small team of developers dedicated to delivering innovative solutions and best practices within the ServiceNow platform. The ideal candidate will possess a strong understanding of core ServiceNow applications, including IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM), while effectively leading and mentoring team members. Any gaps in this knowledge can be filled with additional training and support. The ServiceNow Team Leader will serve as the primary point of contact for escalations and work collaboratively with team members and other SN teams to promote ITSM...

The Infrastructure Delivery lead - Compute is responsible for ensuring the delivery of IT Infrastructure Services across compute- Datacenter, Distributed, Cloud, and other compute services initiatives. Your role involves analyzing requirements from the business and/or deployment organizations, initiating requests with PepsiCo's managed service suppliers and partners, reviewing and approving design solutions, and partnering with strategic partners to deliver solutions in alignment with PepsiCo Infrastructure engineering and architecture standards. You will be responsible for demand shaping, coordinating with project management teams, implementation teams, and market teams to successfully impl...