17 Itil Methodology Jobs

Greetings from Infosys BPM Ltd., We are hiring Assistant Quality Manager for a global Service Desk project at Electronic City, Bengaluru, please find the below job description for your reference and apply if interested. Job Role: Assistant Quality Manager Work Location: Electronic City, Bengaluru (work from office) Education Qualification: Full-time graduation / Post graduation Experience required: At least 6 years of experience in Quality and Process Improvement in Service Desk domain Job requirements: 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of I...

Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. Responsibilities Direct Responsibilities Developing new microservices closely with the Paris team, microservices that will be used by the rest of the development teams so teamwork abilities will be key aspects used in a daily basis o Good interpersonal and communication skills. o Documentation, o Peer review received and to be done o User feedback and criticism o Code snippets sharing Technical & Behavioral Competencies Programming/Technical Languages High skills on Python with FAST-API bash YAML Essential: Kubernetes and helm d...

Responsibilities Direct Responsibilities Developing new microservices closely with the Paris team, microservices that will be used by the rest of the development teams so teamwork abilities will be key aspects used in a daily basis Good interpersonal and communication skills. Documentation, Peer review received and to be done User feedback and criticism Code snippets sharing Technical & Behavioral Competencies Programming/Technical Languages High skills on Python with FAST-API bash YAML Essential Kubernetes and helm deployment CI/CD with tekton Management of APIs (Curl and request library to implement calls in python) Jinja templating Vault Hashicorp Mongodb (NO-SQL DATABASE management) Airf...

Position Purpose We are looking for skilled and motivated individuals to join our global CIB infrastructure Windows teams (Madrid, APAC, AMER, MEA, INDIA) to define strategy and ensure global alignment Profile demanded: L3/senior profile. This position focuses in the management of the Windows Servers farm in BNP PARIBAS. This infrastructure offers service to thousands of virtual servers and hundreds of physical ones. As part of your role, you have to contribute to preserve the required performance for a very demanding service with many critical services running on it. In addition, you have to contribute to keep a high availability environment. Due to large number of assets to manage, to do i...

As an AV & Interactive Technologies Operations Lead at EY, you will be responsible for managing and leading a team that handles Audio Visual and Interactive technologies in meeting rooms and office environments. Your proactive approach to operational excellence will be crucial in driving change within a fast-paced, technology-driven setting. Key Responsibilities: - Oversee day-to-day operational activities to ensure efficiency, quality, and alignment with strategic goals - Lead and coordinate global operations, support team transitions, and ensure compliance with KPIs and SLAs - Develop SOPs, drive continuous improvement initiatives, manage operational budgets, and collaborate with senior le...

You have 6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment. You are familiar with Jira, Confluence, and Service Now. Your knowledge includes incident analysis practices and system administration on both Linux and Windows servers. You have experience in administering Server Infrastructure & instances, as well as network infrastructure (switches, routers, firewalls, etc.). You have the ability to create and maintain Operational Reports effectively. Moreover, you have a Bachelor's degree in computer science or a related technology field or equivalent experience. Your communication skills, both verbal and writt...

The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization. Key Accountabilities Includes following for Mosaic Solution: IBM Planning Analytics Cloud / Alteryx / Data Lake Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA. Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status. Act as a resolver and communicate with the customer as required. He is a member of a technical, operations, or application management team or supplier. Monitor the team's tickets queue for his service, self-assign tickets to him or directly work...

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,100 talented professionals across five global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide. The Digital & Innovation group at USP is seeking a Release Management professional with expertise in Cloud technologies to deploy innovative digital products effectively. As a Rel...

As a Lead Analyst for SAP Sales & Distribution (SD) at CGI, you will be responsible for leveraging your 7+ years of experience to deliver high-quality solutions to our clients. Your main location will be in Bangalore/Hyderabad, where you will contribute to our ERP/CRM/Tools category. Your main responsibilities will include: - Utilizing your strong functional understanding of SAP SD with at least 5 years of experience - Configuring pricing, sales cycle setup, and intercompany setup within SAP - Establishing interfaces with customers and third-party systems - Integrating SAP SD with SAP MM and FI - Developing functional experience with ABAP pricing routines and sales document user exits - Demo...

We are currently seeking a passionate and experienced ServiceNow Team Leader to manage a small team of developers dedicated to delivering innovative solutions and best practices within the ServiceNow platform. The ideal candidate will possess a strong understanding of core ServiceNow applications, including IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM), while effectively leading and mentoring team members. Any gaps in this knowledge can be filled with additional training and support. The ServiceNow Team Leader will serve as the primary point of contact for escalations and work collaboratively with team members and other SN teams to promote ITSM...

The Infrastructure Delivery lead - Compute is responsible for ensuring the delivery of IT Infrastructure Services across compute- Datacenter, Distributed, Cloud, and other compute services initiatives. Your role involves analyzing requirements from the business and/or deployment organizations, initiating requests with PepsiCo's managed service suppliers and partners, reviewing and approving design solutions, and partnering with strategic partners to deliver solutions in alignment with PepsiCo Infrastructure engineering and architecture standards. You will be responsible for demand shaping, coordinating with project management teams, implementation teams, and market teams to successfully impl...

As a Senior System Administrator specializing in Unix systems at Circana, you will play a crucial role in providing hands-on technical support for Linux and UNIX servers in both physical and virtual environments. You will be responsible for maintaining and administering a large number of servers in a highly commercial and agile environment, ensuring their optimal performance and uptime. Your expertise will be instrumental in troubleshooting operational issues, coordinating planned and unplanned outages, and deploying security patches following standard methodologies. Your day-to-day tasks will include installing and troubleshooting hardware, building servers based on established procedures, ...

As a Systems Engineer at Aristocrat, you will be responsible for providing advanced technical support and administration for Linux systems, which includes Red Hat, OpenSUSE, CentOS, Debian, and Ubuntu. You will collaborate closely with the IT Manager, Senior Systems Engineers, and Regional Service Delivery Manager to ensure exceptional customer service delivery. Your expertise in automation and administration of Linux systems will play a crucial role in the flawless deployment of applications, leveraging tools like Docker, Kubernetes, and Helm. Ensuring critical data protection through accurate configuration, administration, and maintenance of backup programs for disaster recovery will be pa...

As an AV & Interactive Technologies Operations Lead at EY, you will play a crucial role in managing and leading a team responsible for Audio Visual and Interactive technologies in meeting rooms and office environments. Your proactive approach to operational excellence will be essential in driving change within a fast-paced, technology-driven setting. Your responsibilities will include overseeing day-to-day operational activities to ensure efficiency, quality, and alignment with strategic goals. You will lead and coordinate global operations, support team transitions, ensure compliance with KPIs and SLAs, develop SOPs, drive continuous improvement initiatives, manage operational budgets, and ...

Position Purpose We are looking for skilled and motivated individuals to join our global CIB infrastructure Windows teams (Madrid, APAC, AMER, MEA, INDIA) to define strategy and ensure global alignment Profile demanded: L3/senior profile. This position focuses in the management of the Windows Servers farm in BNP PARIBAS. This infrastructure offers service to thousands of virtual servers and hundreds of physical ones. As part of your role, you have to contribute to preserve the required performance for a very demanding service with many critical services running on it. In addition, you have to contribute to keep a high availability environment. Due to large number of assets to manage, to do i...

Responsibilities Direct Responsibilities Developing new microservices closely with the Paris team, microservices that will be used by the rest of the development teams so teamwork abilities will be key aspects used in a daily basis Good interpersonal and communication skills. Documentation, Peer review received and to be done User feedback and criticism Code snippets sharing Technical & Behavioral Competencies Programming/Technical Languages High skills on Python with FAST-API bash YAML Essential Kubernetes and helm deployment CI/CD with tekton Management of APIs (Curl and request library to implement calls in python) Jinja templating Vault Hashicorp Mongodb (NO-SQL DATABASE management) Airf...

Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. Responsibilities Direct Responsibilities Developing new microservices closely with the Paris team, microservices that will be used by the rest of the development teams so teamwork abilities will be key aspects used in a daily basis o Good interpersonal and communication skills. o Documentation, o Peer review received and to be done o User feedback and criticism o Code snippets sharing Technical & Behavioral Competencies Programming/Technical Languages High skills on Python with FAST-API bash YAML Essential: Kubernetes and helm d...