Technical FOCAL Sysnet Global Technologies Pvt.Ltd

2.0 - 6.0 years

0 Lacs

bhubaneswar

On-site

You will be assigned as a Technical Focal for the HPW project to assist in supporting the field service operations. Your main responsibilities will include offering technical assistance and escalation support to our field engineers. Your focus will be on HP Print Consumer and HP Print Commercial products.,

Posted 3 weeks ago

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Senior Technical Consultant Gruve

4.0 - 9.0 years

5 - 11 Lacs

Mumbai, Maharashtra, India

On-site

Position Summary Seeking an experienced professional for escalation support, IT infrastructure planning, security reviews, change management, team training, server and virtualization management, and RCA approval for critical incidents. Key Responsibilities Provide escalation support for complex problem resolution to the L2 team. Be conversant with IT infrastructure planning and security reviews. Manage complex change and configuration management. Define policies, standards, and lead team management and training efforts. Analyze and approve Root Cause Analysis (RCA) for critical incidents. Handle implementation and management of large-scale server management and virtualization management. Basic Qualifications Educational Qualification: BE/BTech (CSE, ECE, IT) or MCA / MSc (CS) with a science background. Experience: 7+ years of experience in server and virtualization management services. Certifications: Certification in server management and virtualization management preferred. Skills: Hands-on experience with IT infrastructure planning. Experience in change management. Expertise in server and virtualization management.

Posted 1 month ago

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AV and Interactive Technologies Operations Lead EY

10.0 - 15.0 years

0 Lacs

haryana

On-site

As an AV & Interactive Technologies Operations Lead at EY, you will play a crucial role in managing and leading a team responsible for Audio Visual and Interactive technologies in meeting rooms and office environments. Your proactive approach to operational excellence will be essential in driving change within a fast-paced, technology-driven setting. Your responsibilities will include overseeing day-to-day operational activities to ensure efficiency, quality, and alignment with strategic goals. You will lead and coordinate global operations, support team transitions, ensure compliance with KPIs and SLAs, develop SOPs, drive continuous improvement initiatives, manage operational budgets, and collaborate with senior leadership to align operations with strategic objectives. In addition, you will work closely with Engineering and Product teams to ensure common objectives, maintain vendor relationships, analyze operational demands versus capacity, identify opportunities for process improvements and automation, and promote a culture of innovation within the team. Your ability to lead a team, prioritize tasks, communicate effectively, and manage stakeholders will be crucial for success in this role. To qualify, you should have prior experience in IT operations, deep knowledge of ITIL methodology, experience with Service Now, and demonstrable knowledge of meeting room products and monitoring platforms. Ideally, you will also have experience managing large meeting room environments, implementing new products/services, and working with tools such as Power BI, Utelogy, or vendor monitoring tools. EY is committed to building a better working world by creating new value for clients, people, society, and the planet. With data, AI, and advanced technology, EY teams help shape the future with confidence and provide solutions to pressing issues. If you have 10-15 years of relevant experience, dynamism, flexibility, and excellent communication skills, we encourage you to apply and be part of our globally connected network.,

Posted 1 month ago

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Principal Cloud Operation Engineer Oracle

5.0 - 9.0 years

0 Lacs

karnataka

On-site

You will be responsible for the operation of production environments, including systems and databases, supporting critical business operations. Your role will involve performing administration and analysis for multiple production environments and recommending new and innovative solutions to enhance availability, performance, and supportability. This position offers you the chance to utilize your deep technical expertise along with administration and analysis skills related to Oracle's Cloud Infrastructure. You will provide escalation support for a variety of complex production environment issues stemming from significant growth, scaling, cloud utilization, high performance, and high availability demands.,

Posted 1 month ago

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Customer Support Representative Innvocon Learning Solutions

1.0 - 6.0 years

3 - 7 Lacs

Badarpur, Faridabad, Delhi / NCR

Work from Office

Job Description Customer Support Requirements: 1. Good Communication 2. Understandable English 3. Customer-oriented person 4. Excellent interpersonal and written & oral communication Description: 1. Good with customer handling 2. Resolving customer complaints brought to your attention 3. Overseeing the Customer service process 4. Actively resolving inbound chat/email queries of customers 5. Proficient with problem solving ability 6. Handling Escalations Location: Okhla, Kalkaji, Mohan Estate, Sarita Vihar Incentives: Performance based Working days: 5 days + one extra saturday in a month Working hours: 9 hours Work from office (9am to 6pm)

Posted 2 months ago

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