8 Escalation Support Jobs

As a Production Environment Operations Specialist, you will be responsible for the smooth operation of multiple production environments, which include systems and databases crucial for supporting business operations. Your role will involve performing administration and analysis tasks to ensure the optimal functioning of these environments. You will be expected to propose innovative solutions to enhance availability, performance, and support for the production systems. Key Responsibilities: - Oversee the operation of production environments, including systems and databases - Conduct administration and analysis activities to maintain optimal performance - Identify opportunities for improvement...

As an experienced professional in IT infrastructure and escalation support, your role will involve providing support for complex problem resolution to the L2 team, with a focus on IT infrastructure planning, security reviews, change management, team training, server and virtualization management, and RCA approval for critical incidents. Your key responsibilities will include: - Providing escalation support for complex problem resolution to the L2 team. - Demonstrating proficiency in IT infrastructure planning, security review, complex change and configuration management, policy and standards definitions, team management, and training. - Utilizing your experience in handling the implementatio...

As a part of Brace Infotech family, you will be joining a diverse, high-performing team dedicated to technical excellence. Your focus will be on delivering unrivaled digital products that drive a more reliable and profitable airline through IT Service Management (ITSM). The strategic approach of ITSM emphasizes managing and delivering IT services effectively within the organization, ensuring alignment with business objectives to enhance user satisfaction and productivity. **Responsibilities:** - Write, test, and document technical work products (e.g. code, scripts, processes) according to organizational standards. - Focus on enhancing the reliability, quality, reusability, and craftsmanship ...

You will be assigned as a Technical Focal for the HPW project to assist in supporting the field service operations. Your main responsibilities will include offering technical assistance and escalation support to our field engineers. Your focus will be on HP Print Consumer and HP Print Commercial products.,

Position Summary Seeking an experienced professional for escalation support, IT infrastructure planning, security reviews, change management, team training, server and virtualization management, and RCA approval for critical incidents. Key Responsibilities Provide escalation support for complex problem resolution to the L2 team. Be conversant with IT infrastructure planning and security reviews. Manage complex change and configuration management. Define policies, standards, and lead team management and training efforts. Analyze and approve Root Cause Analysis (RCA) for critical incidents. Handle implementation and management of large-scale server management and virtualization management. Bas...

As an AV & Interactive Technologies Operations Lead at EY, you will play a crucial role in managing and leading a team responsible for Audio Visual and Interactive technologies in meeting rooms and office environments. Your proactive approach to operational excellence will be essential in driving change within a fast-paced, technology-driven setting. Your responsibilities will include overseeing day-to-day operational activities to ensure efficiency, quality, and alignment with strategic goals. You will lead and coordinate global operations, support team transitions, ensure compliance with KPIs and SLAs, develop SOPs, drive continuous improvement initiatives, manage operational budgets, and ...

You will be responsible for the operation of production environments, including systems and databases, supporting critical business operations. Your role will involve performing administration and analysis for multiple production environments and recommending new and innovative solutions to enhance availability, performance, and supportability. This position offers you the chance to utilize your deep technical expertise along with administration and analysis skills related to Oracle's Cloud Infrastructure. You will provide escalation support for a variety of complex production environment issues stemming from significant growth, scaling, cloud utilization, high performance, and high availabi...

Job Description Customer Support Requirements: 1. Good Communication 2. Understandable English 3. Customer-oriented person 4. Excellent interpersonal and written & oral communication Description: 1. Good with customer handling 2. Resolving customer complaints brought to your attention 3. Overseeing the Customer service process 4. Actively resolving inbound chat/email queries of customers 5. Proficient with problem solving ability 6. Handling Escalations Location: Okhla, Kalkaji, Mohan Estate, Sarita Vihar Incentives: Performance based Working days: 5 days + one extra saturday in a month Working hours: 9 hours Work from office (9am to 6pm)