Automotive Service Advisor

1 - 31 years

2 - 3 Lacs

Posted:1 day ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job progress and keep customers informed. Ensure timely completion of service/repair. Cost Estimation & Approval Provide accurate repair estimates. Obtain customer approval before carrying out additional work. Quality Check & Vehicle Delivery Inspect serviced vehicles before handover. Explain work done, costs, and warranty coverage to the customer. Ensure smooth and timely delivery of vehicles. Customer Relationship Management Handle customer complaints and resolve issues. Follow up with customers post-service for feedback. Maintain long-term relationships to build loyalty. Documentation & Compliance Maintain service records and job documentation. Ensure compliance with manufacturer and company standards. Skills RequiredStrong communication & interpersonal skills. Technical knowledge of automobiles. Problem-solving & conflict resolution skills. Customer service orientation. Sales and upselling ability. Time management & multitasking. Requirements Exp Required- Minimum 1.5 years as a Service Advisor Benefits Salary- 20-30k CTC per month

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