Automotive Service Advisor

0 - 31 years

0 - 1 Lacs

Posted:18 hours ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

VEHILE RECEIVE FOR REPAIR NOTE CUSTOMER CONCERN ARRANGE SPARE PARTS VEHICLE PICKUP AND DELIVERY Greet customers and assess their vehicle service needs. Listen to customers’ concerns and accurately document service issues. Recommend appropriate services and maintenance based on manufacturer guidelines and customer input. Prepare and present detailed cost estimates, including labor and parts. Schedule service appointments and manage the workflow of the service department. Communicate with technicians to determine the status of repairs and provide updates to customers. Maintain accurate records of services, invoices, and customer interactions. Handle customer concerns, complaints, or disputes in a professional and timely manner. Promote dealership services, specials, and warranties. Ensure vehicles are returned to customers clean and in a timely manner.

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