Key Responsibilities - Attend to customer inquiries via calls and in-person, understand their vehicle service needs, and provide clear information about available services. - Coordinate between customers and partner workshops to schedule vehicle servicing appointments efficiently. - Follow up with customers for service approvals, reminders, and feedback to maximise service conversions. - Update customers regularly on the status of their vehicle service and billing details using the designated app. - Manage and maintain strong relationships with partner workshops to ensure timely service delivery and resolve any operational issues. - Handle billing and invoicing processes accurately within the app. - Maintain records of customer interactions, service schedules, and workshop feedback. - Identify opportunities to upsell additional services or maintenance packages to customers. Qualifications & Skills - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities. - Comfortable using mobile apps and digital tools for scheduling, billing, and updates. - Sales-oriented mindset with the ability to convert inquiries into service approvals. - Basic knowledge of car maintenance and servicing is a plus.
VehicleFix is seeking a friendly and knowledgeable Service Advisor to be the main point of contact for our customers. You will ensure a positive and transparent service experience by coordinating repairs and communicating effectively between customers and our mechanics. Responsibilities: Greet customers, listen to their concerns, and create detailed repair orders. Explain repair needs and cost estimates clearly and honestly. Schedule appointments and manage the service workflow. Proactively communicate any changes in repair costs or timelines. Advise customers on preventative maintenance and additional services. Ensure high customer satisfaction and address any issues professionally. Qualifications: Previous experience as a Service Advisor in the automotive industry. Strong knowledge of vehicle maintenance and repairs. Excellent communication and customer service skills. Ability to work efficiently in a fast-paced environment.
VehicleFix is seeking a friendly and knowledgeable Service Advisor to be the main point of contact for our customers. You will ensure a positive and transparent service experience by coordinating repairs and communicating effectively between customers and our mechanics. Responsibilities: Greet customers, listen to their concerns, and create detailed repair orders. Explain repair needs and cost estimates clearly and honestly. Schedule appointments and manage the service workflow. Proactively communicate any changes in repair costs or timelines. Advise customers on preventative maintenance and additional services. Ensure high customer satisfaction and address any issues professionally. Qualifications: Previous experience as a Service Advisor in the automotive industry. Strong knowledge of vehicle maintenance and repairs. Excellent communication and customer service skills. Ability to work efficiently in a fast-paced environment.
VehicleFix is seeking a friendly and knowledgeable Service Advisor to be the main point of contact for our customers. You will ensure a positive and transparent service experience by coordinating repairs and communicating effectively between customers and our mechanics. Responsibilities: Greet customers, listen to their concerns, and create detailed repair orders. Explain repair needs and cost estimates clearly and honestly. Schedule appointments and manage the service workflow. Proactively communicate any changes in repair costs or timelines. Advise customers on preventative maintenance and additional services. Ensure high customer satisfaction and address any issues professionally. Qualifications: Previous experience as a Service Advisor in the automotive industry. Strong knowledge of vehicle maintenance and repairs. Excellent communication and customer service skills. Ability to work efficiently in a fast-paced environment.
About the job: Key responsibilities: 1. Customer Advocate: Translates customer vehicle issues into technical work orders for mechanics and updates the customer on repairs. 2. Service Sales: Recommends and explains necessary maintenance and repairs, upselling services to improve vehicle performance and safety. 3. Process Manager: Manages the entire service process, from scheduling appointments and creating estimates to finalizing invoices and ensuring customer satisfaction. Who can apply: Only those candidates can apply who: are from Hyderabad only Salary: ₹ 2,16,000 - 2,88,000 /year Experience: 0 year(s) Deadline: 2025-10-18 23:59:59 Skills required: MS-Office and English Proficiency (Spoken) About Company: VehicleFix is a leading automotive repair shop. We offer a wide range of services, including repairs, maintenance, tire services, towing, and more. Our team of skilled technicians is dedicated to providing exceptional service and ensuring your vehicle operates at its peak performance.