Automation Model SME

Established in 1986, Sutherland is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30+ years.

About the Role

We are seeking an experienced Automation Model SME (SME) to lead and support the development, implementation, and optimization of AI/ML-driven solutions. The ideal candidate will have deep expertise in artificial intelligence and machine learning, with a strong ability to collaborate with cross-functional teams, mentor junior staff, and drive innovation in complex projects.

Responsibilities

• AI/ML Solution Development:

• Design and implement AI/ML models for predictive analytics, process automation, and optimization.
• Oversee the lifecycle of machine learning projects, from ideation to deployment.

• Technical Leadership:

• Provide strategic guidance on AI/ML technologies, frameworks, and best practices.
• Collaborate with stakeholders to align technical solutions with business objectives.

• Content and Process Support:

• Work closely with trainers to prepare technical content for AI training programs.
• Assist in defining technical process flows and ensure seamless knowledge transfer.

• Continuous Improvement:

• Establish feedback loops to refine and enhance AI/ML models.
• Monitor performance metrics and implement updates to improve efficiency and accuracy.

• Mentorship and Knowledge Sharing:

• Mentor junior data scientists and engineers, fostering a culture of continuous learning.
• Share domain knowledge to strengthen the team’s technical capabilities.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.
• 10+ years of experience in AI/ML development and deployment.
• Proficiency in machine learning frameworks (TensorFlow, PyTorch, etc.) and programming languages (Python, R, etc.).
• Strong knowledge of cloud platforms (AWS, Azure, OCI, etc.) for AI/ML model deployment.
• Expertise in designing solutions for diverse industries and business challenges.
• Excellent communication and presentation skills to work with both technical and non-technical stakeholders.
• Proven ability to work independently and in collaborative environments.

Required Skills

• Deep expertise in artificial intelligence and machine learning.
• Strong ability to collaborate with cross-functional teams.
• Mentoring skills for junior staff.
• Innovation in complex projects.

Preferred Skills

• Experience with diverse industries and business challenges.
• Strong communication skills.