Automation Engineer L3

Position Overview:

The Level 3 Automation Engineer serves as the technical lead and architect for global RMM and automation environment. This senior role designs, builds, and maintains the automation framework across our MSP tool stack, ensuring scalability, consistency, and security across all client environments.

Key Responsibilities:

• Design and maintain automation workflows and integrations across ConnectWise PSA, RMM (Asio/ScreenConnect), and related systems.

• Develop and manage cross-platform API integrations (e.g., Sentinel One, Auvik, Duo, DNSFilter, VulScan, etc.).

• Architect and optimize policies and automations to improve efficiency, alert fidelity, and ticket routing.

• Oversee RMM and PSA configuration standards, global roles, and automation libraries.

• Manage version upgrades, system testing, and deployment processes.

• Act as final escalation point for complex automation or integration issues.

• Mentor and guide Level 1 and Level 2 engineers.

• Document integrations, workflows, and processes in ITGlue.

Required Skills:

• 5+ years in IT automation or managed service operations.

• Deep expertise in ConnectWise PSA and RMM (Asio/ScreenConnect).

• Strong scripting experience (PowerShell, Python, or equivalent).

• Proven experience designing secure and scalable automation solutions.

• Experience with Sentinel One, Auvik, Duo, DNSFilter, and other MSP tools.

• Excellent communication and leadership skills.

Preferred Qualifications:

• API development and integration experience.

• Advanced RMM or automation certifications.

• Familiarity with ITIL and MSP service delivery models.

• Experience leading offshore or distributed technical teams.

What we Offer

• A chance to shape the future of SaaS products from the ground up.

• Exposure to modern technologies and freedom to experiment.

• A highly collaborative, transparent, and growth-oriented environment.

• Opportunities for leadership and career growth as the company scales.

• Flexible work environment.

Client Service:

• Provide outstanding client service, responding promptly and professionally across communication channels.

• Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs.

Shift timing and working hours: •

Night Shift / EST • Monday to Friday (Fixed working days) Benefits and compensation: • Group Health insurance and other benefits.

• The Best working culture and growth opportunities.

• Learning opportunities in leading technologies

• Compensation as per Market Standard