Automation Developer

Movate

0 years

0 Lacs

chennai tamil nadu india

Posted:1 day ago| Platform:

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Skills Required

automation developer ai development integration chat design content connect crm training analytics dialogflow rest webhooks data certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Genesys AI Automation Specialist

Key Responsibilities:

Design, configure, and deploy
voicebots and chatbots
using Genesys Dialog Engine or third-party NLP platforms integrated with Genesys.
Implement
Agent Copilot features
to assist agents with real-time suggestions, guided workflows, and automation triggers.
Integrate and maintain
knowledge bases
and ensure accurate, contextual content is accessible across bots and Copilot.
Collaborate with business teams to define high-value use cases and conversational flows.
Work with APIs to connect bots with backend systems (CRM, ticketing, databases).
Define and monitor
AI KPIs
such as containment rate, bot deflection, and agent assist impact.
Continuously improve bot performance through training, analytics, and feedback loops.

Skills & Qualifications:

Experience in deploying conversational bots in
Genesys Cloud CX
(Dialog Engine, Bot Flows, Architect).
Familiarity with
natural language understanding (NLU)
platforms like Google Dialogflow, Amazon Lex, or OpenAI.
Experience in
Agent Assist/Copilot implementation
using Genesys AI or partner tools.
Strong knowledge of
knowledge base design
, dynamic FAQs, and content optimization.
Good understanding of
REST APIs
, webhooks, and data integration patterns.
Genesys AI-related certifications are a strong advantage.

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