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Associate / Sr. Associate

Associate / Sr. Associate

Meesho

1 - 3 years

3 - 6 Lacs

bengaluru

Posted:5 days ago| Platform:

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Skills Required

predictive analytics medical insurance customer support service improvement operational excellence joining formalities hr generalist activities leave management hrsd exit formalities recruitment attendance management payroll internet

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

Are you passionate about technology and eager to jumpstart your career in the exciting world of AI? Were looking for a dynamic Associate to join our team and play a key role in improving operations within our Voice AI Charter using cutting-edge AI tools. This is your chance to gain hands-on experience in operational excellence and AI-driven innovation while growing your skills in a fast-paced, collaborative environment.

What Youll Do

Immersing in AI Tools: Dive into AI technologies and assist in creating smart workflows and automated solutions that make Voice AI operations more efficient and Personalized.
Problem Discovery: Continuous problem discovery of Voice AI services through call listening, gathering data, and extract actionable insights to drive continuous service improvement.
Design Frameworks: Help design and implement audit methodologies to assess the quality and performance of Voice AI & Human interactions.
Connect the Dots: Develop feedback loops that link findings and operational performance to identify areas for enhancements.
Collaborate & Innovate: Work alongside product, tech, and operations teams to suggest new ideas and improve Voice AI tools based on audit insights and operational feedback.
Grow Your Career: Gain exposure to emerging AI trends and practical applications in Voice AI building a strong foundation for your future.

What you will need

A recent graduate from NIT or a similar top-tier technical institute, with 1-3 years experience in operations or related fields.
Curious and excited about AI and how it can transform Voice AI operations and business processes
Analytical thinker who enjoys designing frameworks, conducting audits, and deriving insights for process improvements.
Energetic, eager to learn, and ready to take on new challenges.
A great communicator who enjoys working in teams and sharing ideas.

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Associate / Sr. Associate