Associate Service Operation Executive

Job Summary: We are seeking a responsible and process-driven Associate Service Operation Executive to support service operations for our manufacturing business. The role includes coordinating service/installation calls, managing documentation, ensuring timely service delivery, monitoring spare parts movement, and maintaining communication between customers and service engineers. Key Responsibilities: Service Coordination & Scheduling: Register customer service requests—installation, maintenance, breakdown—and assign them to field engineers. Schedule service visits based on priority, engineer availability, and customer timelines. Follow up with service teams to ensure timely completion of calls. Operational Support: Maintain accurate records of service reports, installation documents, warranty cards. Update CRM/ERP systems with service status, parts used, and job completion details. Monitor adherence to service SLAs and escalate delays to management. Support preventive maintenance planning for machines/equipment installed at client sites. Spare Parts & Inventory Coordination: Coordinate with the store/warehouse team for availability of spare parts required for service calls. Track consumption of parts, prepare requisitions, and maintain proper documentation. Assist in managing return/repair/replacement of defective components. Customer & Internal Communication: Communicate service schedules, delays, and updates to customers professionally. Ensure customer satisfaction by resolving basic queries and forwarding technical issues to the concerned team. Work closely with sales, production, quality, and logistics for seamless service operations.  Reporting & Data Management: Prepare daily/weekly/monthly service reports—call status, pending calls, part usage, engineer productivity, etc. Assist in analysing service trends and supporting process improvement initiatives. Required Skills & Qualifications: Graduate/Diploma in any field preferred. 1–3 years of experience in service coordination/service operations in the manufacturing or industrial sector. Strong communication and coordination skills. Understanding of machinery/equipment service processes. Proficient in MS Excel (VLOOKUP, pivot table preferred) and basic ERP/CRM tools. Ability to handle multiple tasks and work under deadlines.   Problem-solving approach with attention to detail.