Associate / Senior Associate - Banking Operations

Zeta Inc.

2 - 4 years

0 Lacs

chennai

Posted:22 hours ago| Platform:

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Skills Required

bpo manager internal audit operational support analytical reconciliation issue resolution account management operations internship core banking

Work Mode

Work from Office

Job Type

Internship

Job Description

1. Transaction Processing
Monitor and process daily credit card transactions (authorizations, postings, reversals, etc.).
Ensure all transactions are posted correctly to customer accounts and investigate any discrepancies.
Track declined, failed, or duplicate transactions and support issue resolution in coordination with relevant teams.
2. Network Settlement & Reconciliation
Support daily reconciliation of credit card network settlement files (Visa,MasterCard,RuPay, etc.).
Match acquiring and issuing transactions against settlement reports from networks and processors.
Identify and escalate mismatches, delays, or anomalies in settlements to senior staff or finance teams.
Assist in preparing reconciliation reports for internal audit and regulatory compliance.
3. Application & Account Support
Enter and validate credit card applications in the internal system.
Update customer information and perform basic KYC/document verification as needed.
4. Dispute & Fraud Support
Log and track customer transaction disputes and chargebacks.
Assist with documentation gathering and follow-up in coordination with fraud and chargeback teams.
5. General Operational Support
Maintain accurate and up-to-date records of all processed transactions and reconciliations.
Support the preparation of daily, weekly, and monthly operational reports.
Adhere to internal control procedures and regulatory standards in all operational tasks.

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