Job
Description
Overview CACTUS is a remote-first organisation and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events. Be a part of our global team, dedicated to helping researchers worldwide publish their work. As a crucial member, you will work directly with authors, including many non-native English speakers, guiding them through the intricate landscape of academic publishing. This role offers a unique opportunity to contribute to the advancement of research and make a difference in the scientific community. Our dynamic Publication Support Services team offers a full range of services to meet authors’ publication needs, including conducting literature reviews, selecting journals appropriate for their manuscripts, preparing their manuscripts for submission with technical content review and language editing, and assisting with the journal submission process. Apply today and join us as we revolutionize the world of academic publishing! Responsibilities Process management: Your role will primarily involve coordination of processes with internal and external stakeholders to meet client requirements and completing projects within prespecified timelines. This will include managing ‘packs’ for clients, making decisions on how to proceed with packs, and taking appropriate next steps. Communication: This will be an integral part of your role. You will communicate directly with clients to understand their needs, obtain required information from them to make decisions about next steps, and ensure that their expectations and preferences are being met through our internal and external stakeholders. Quality assurance: You will be required to perform quality assurance checks on the operational processes during pack management. In addition, you will perform root cause analysis on client complaints to identify and implement sustainable solutions. Qualifications And Prerequisites 2-4 years of experience collaborating in team environments Master’s degree in Humanities, Physical Sciences, Medicine, Life Sciences, or another relevant field; a PhD or advanced degree is preferred Proficiency in a fast-paced, deadline-oriented setting Experience in publishing or a related industry Strong written and verbal communication skills, adept at engaging with professionals from diverse backgrounds Proficient in MS Outlook, Word, Excel, and PowerPoint Ability to review, comprehend, and assess scientific documents for quality assurance Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, the process starts with a take-home Assessment , where candidates will have agreed upon timeline to complete the task. This is followed by a technical interview with the hiring managers, and the final round will be with the HR Business Partner. All interactions will be conducted virtually via MS Teams . Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote-first organization, these are essential attributes we look for in all our candidates. Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently. Documenting work that brings everyone on the same page. Maturity to choose between synchronous and asynchronous collaboration. Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status. About CACTUS Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work. Show more Show less
