Associate Project Manager

• Assist in the delivery of centralised services and capabilities to support Regional Change Enablement teams and colleagues across GBGFs.
• Support processes to ensure Controls and performance are met and can be evidenced, and aid in key forums, materials, and reporting.
• Help maintain the Change Enablement FIM, Operating Instructions, procedures, and supporting documentation.
• Contribute towards Continuous Improvement of Change Enablement internal processes through data analytics, stakeholder and management feedback, and industry best practices.
• Participate in deep dives into available Data & MI to identify shortfalls in Key Control or Performance Indicators and assist in remedial actions on behalf of Regional Change Enablement teams.
• Cooperate with engagements with Audit, 2LOD, GCOO, and external parties on Control or process-related reviews and queries, and aid in remediation of any resulting Audit actions, Helios risks, MSIIs etc.
• Contribute towards Continuous Improvement of Change Enablement internal processes through data analytics, stakeholder and management feedback, and industry best practices.
• Assist in the scheduling, planning, preparation, and chairing of various Change Enablement forums, and Major Change reviews (including collation, reporting and comms).
• Support the outward-facing Change presence (Teams, Outlook, SharePoint, Confluence), and help in maintaining up-to-date, effective repositories of appropriate documentation and information.
• Help manage centralised Change-specific reporting & communication, especially for regular governance forums (such as Controls, Service Performance, IT Exco).
  

Requirements

• Skills & experience in operating IT Service Management processes, especially IT Change Managment.
• Ability to explain complex concepts across a wide range of stakeholders.
• Expertise in reporting, data analysis and preparing material for senior exec consumption is essential.
• Good prioritization skills, able to handle multiple fast moving workstreams in parallel,
• Working knowledge of Agile practices a bonus.
• Eye for detail around data & MI to identify trends and drive improvements.
• Excellent communication skills – written, oral, presentational.