Posted:4 hours ago|
Platform:
Work from Office
Full Time
At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Job Responsibilities : Process requests received to ensure that the claim details are reflected accurately on our systems and is in alignment with state and compliance requirements. Performs moderate to complex processes that may require clear understanding of state specific-guidelines, and/or standard operating procedures Provides effective customer service through email and standard template usage. May be responsible for transferring knowledge to peers and other business units Meets all performance and quality standards Communicates complex information in writing Expected to read, interpret, and remember communications, job aids, rules, guidelines conducive to business operations. In addition, reviewing these documents for accuracy. Manages personal daily work condition based on business unit needs. Participates in and assists with process improvement and solutioning meetings which may include internal as well as external teams Primary Skills Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management
Allstate Insurance Company
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