Posted:3 hours ago|
Platform:
Work from Office
Full Time
SUMMARY Job Role: Service Desk Management (French Language) Location: Gurgaon Experience: The ideal candidate should possess at least 2 years of relevant experience in Service Desk Management, French Language Summary: We are seeking an Application Tech Support Practitioner to serve as the primary liaison between our clients and the system or application. The role requires exceptional communication skills and a commitment to maintaining the functionality of our top-tier systems. The successful candidate will be adept at accurately defining client issues and devising effective resolutions based on comprehensive product knowledge. Roles & Responsibilities: Independently perform and evolve into a Subject Matter Expert (SME). Actively participate and contribute to team discussions. Contribute to the resolution of work-related problems. Provide efficient Service Desk Voice Support. Effectively utilize French language skills. Ensure client satisfaction through prompt and effective communication. Troubleshoot technical issues and deliver timely resolutions. Document and escalate complex issues for further analysis. Professional & Technical Skills: Must - Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language Strong understanding of IT service management principles. Experience in troubleshooting software and hardware issues. Knowledge of remote desktop applications and help desk software. Excellent communication and customer service skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Requirements Requirements: Minimum of 2 years of experience in Service Desk Management 15 years full-time education
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