Associate, Middle Office Representative II

Associate, Middle Office II

Associate, Middle Office II

In this role, you’ll make an impact in the following ways:

• Middle Office - S4Serves as a lead for the day-to-day operations of a Middle Office support team, providing work direction and technical assistance on complex matters.
• Leads the daily activities of a Middle Office support team servicing multiple funds. Reviews data and assists in resolving escalated problems that may arise during the normal daily, weekly or monthly accounting and reporting.
• Supervises the tracking of fund data and trades, as well as the maintenance of records. Establishes data maintenance and summarization processes and procedures to improve team efficiency and best support the Middle Office support team.
• Searches for fail points in processes and provides error reports to clients in compliance with established service level agreements.
• Reviews error reports from more junior team members and provides feedback. Ensures error reports from support staff comply with service level agreements before they are shared with Middle Office teams. Escalates external errors.
• Correction of internal errors is at the discretion of the client. Reviews for exceptions. If exceptions are found, confirms that internal and client procedures were followed, processing was on time and in line with FCC regulations and no unnecessary steps were taken.
• Checks exceptions identified by more junior level team members.
• Dictates how support team handles incorrectly managed exceptions and enforces adherence to procedures.
• Leads team in preparing system-generated reports.
• Sets standards for teams report output to be shared with client teams.
• Coordinates review of reports and the sharing of reports with Middle Office teams.
• Reviews work of junior team members.
• Assists in identifying and implementing process improvements to reduce audit and financial exposure and improve team efficiency.
• Supervises a team of Middle Office support staff. May be responsible for specific supervisory review and approval actions.Supports the achievement of team objectives.
• High school/secondary school or the equivalent combination of education and experience is required.
• Bachelors degree a plus, mutual fund industry background preferred.
• 3-5 years of total work experience preferred. Experience in accounting support or the mutual fund industry preferred..
  

To be successful in this role, we’re seeking the following:

• Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
• Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional.
• Review and check work of other Client Processing Support staff and help resolve escalated issues. May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review and approval actions.
• Responsible for the quality and completion of own work.
  

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023
  

Our Benefits And Rewards