Associate Manager - Customer Success

Role Overview: As an Associate Manager - Customer Success, you are expected to leverage your 2-3 years of experience in Account Management/Business Development/problem-solving/hustling within a high-growth internet start-up/technology company. Your primary focus will be on driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. To excel in this role, you should have exceptional relationship-building skills, a solid technical background, and a strong drive for achieving results. Key Responsibilities: - Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction. - Proactively engage with clients to understand their business objectives, monetization goals, and challenges, providing strategic recommendations for optimal results. - Collaborate closely with internal teams (Sales, Product, Operations) to ensure seamless onboarding, implementation, and ongoing support for clients. - Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies. - Monitor key performance metrics, providing timely reports and insights to clients regarding advertising performance, trends, and growth opportunities. - Deliver product demos, educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions. - Resolve client inquiries, concerns, and issues promptly and effectively, escalating when necessary. - Support pre-sales activities by conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns. - Stay updated on industry trends, competitive landscape, and emerging technologies in the ad tech space, providing valuable insights and recommendations to clients. Qualifications Required: - 2-3 years of experience in the internet/technology industry (mandatory). - B.E/B.Tech (IT/CSE/ECE) along with an MBA degree (highly preferred). - Excellent relationship-building skills with the ability to establish trust, foster positive business relationships, and credibility with clients. - Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies. - Accountability and personal organization are essential. - Experience in managing a diverse group and training each according to company standards. - Strong problem-solving and analytical skills with a focus on results and driving revenue growth. - Outstanding communication and presentation skills, with the ability to convey complex concepts clearly and concisely. - Self-motivated and proactive mindset, capable of working independently and as part of a team. - Experience in the tech industry or a related field is highly desirable.,