Associate Manager - Cargo Operations

A. Key Accountabilities

Core roles & Responsibilities

• Monitor routine cargo operations, address irregularities, and ensure comprehensive reporting.


• Drive monthly performance reviews by tracking Key Performance Indicators (KPIs) of GHAs of assigned stations


• Manage routine station inspections, both remotely and onsite, to ensure compliance with established standards.


• Drive data consolidation and analysis to drive operational insights.


• Monitor and report on deviations to operational Standard Operating Procedures (SOPs), safety protocols, and regulatory guidelines.


• Drive seamless communication between internal teams and Ground Handling Agents (GHAs) to ensure efficient cargo operations.


• Provide any guidance required to GHAs in alignment with Air India s operational standards.

Operations Long Term Planning

• Drive budgeting and resource requirement on annual basis and track implementation of the same for given region.

Operational Performance Monitoring

• To monitor and review cargo operations performance for assigned stations along with regional cargo teams on periodic basis operational KPIs, FSUs, failures/discrepancies to ensure they adhere to Air India s standards for operational performance, safety, efficiency, and customer satisfaction


• To provide HQ oversight in case of operational escalations and provide focused support and coordination for rapid mitigation and recovery.


• To visit stations on periodic basis to inspect ground operations and assess process gaps, infrastructure issues etc. and formulate improvement action items

Process Optimization

• Identify opportunities to optimize cargo operations, implement best practices, and reduce costs, contributing to overall operational improvements.

Operations Strategy Implementation

• To support in implementation of operational excellence strategies, cost optimization measures to enhance efficiency and effectiveness of cargo operations.


• Provide support in implementing other strategic policies and initiatives.

Emergency Response and Contingency Planning:

• Develop and implement contingency plans for unexpected events or disruptions in ground handling services. Coordinate with relevant parties to ensure a swift and effective response to emergencies.

B. Skills/Qualities Required

Project Management Skills, Strong Communication Skills, Interpersonal Skills Detail Oriented, Negotiation Skills, Effective stakeholder skills, Knowledge of Industry Standards

C. Educational and Experience Requirements

Minimum Education Requirement

• Bachelor s degree, preferably in Business Administration, Marketing, or a related field. A degree in Logistics, Supply Chain Management, or Aviation Management can also be suitable.

Experience (Minimum)

• 5-6 years of experience in cargo operations, logistics, supply chain, transportation, preferably with experience in air cargo handling.

Experience (Desired)

• 8+ years of experience in cargo operations, logistics, supply chain, transportation, preferably with experience in air cargo handling with a focus on cargo operations and performance management.

• Candidates should have a proven track record of operations supervision and cargo management with demonstrable experience in driving operations efficiency and effectiveness.


• Ideal candidates should demonstrate strong industry know-how and understanding of related process, systems, automation, and technology integration in cargo operations.