Associate, IT Service Desk

When our values align, there's no limit to what we can achieve.
 At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

Open minded and ready to learn and absorb things.

Excellent interpersonal, verbal, and written communication skills

Excellent problem-solving skills

Customer focused approach to work; excellent customer service skills

Experience in working with Incident / Service Requests.

Experience in handling calls, Chats, and emails from global users and effectively able to communicate remediate their queries and issues

Basic experience in desktop support and operations, including PC and User support

Basic experience in troubleshooting Operating system, Software, and PC accessories

Ability to handle multiple tasks concurrently.

Ground concepts of networking, windows, MS Office, and other application environments

Understanding of active directory, basic knowledge ITSD tools like remote software, software installation services etc.

Basic Knowledge of ITIL processes like Major incidents, Problem and Change.

Strong verbal and written communication skills required. Ability to effectively communicate with all levels of personnel.

Must work well in a team environment.