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Associate, IT Service Desk

Associate, IT Service Desk

Parexel

0 years

0 Lacs

Hyderabad Telangana India

Posted:1 day ago| Platform:

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Skills Required

service communication support troubleshooting software networking installation itil

Work Mode

Remote

Job Type

Full Time

Job Description

Open minded and ready to learn and absorb things.
Excellent interpersonal, verbal, and written communication skills
Excellent problem-solving skills
Customer focused approach to work; excellent customer service skills
Experience in working with Incident / Service Requests.
Experience in handling calls, Chats, and emails from global users and effectively able to communicate remediate their queries and issues
Basic experience in desktop support and operations, including PC and User support
Basic experience in troubleshooting Operating system, Software, and PC accessories
Ability to handle multiple tasks concurrently.
Ground concepts of networking, windows, MS Office, and other application environments
Understanding of active directory, basic knowledge ITSD tools like remote software, software installation services etc.
Basic Knowledge of ITIL processes like Major incidents, Problem and Change.
Strong verbal and written communication skills required. Ability to effectively communicate with all levels of personnel.
Must work well in a team environment.

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