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Associate - Helpdesk

Sodexo Food Solutions India Pvt. Ltd.ces

1 - 2 years

3 - 4 Lacs

Kakinada

Posted:1 month ago| Platform:

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Skills Required

ticketing tools customer service networking it service desk helpdesk customer support technical support service desk ticketing active directory remote support incident management microsoft windows desktop support troubleshooting it helpdesk itil

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Work from Office

Job Type

Full Time

Job Description

> Provide technical support and assistance to end-users for software, hardware, and network issues. Log, prioritize, and resolve helpdesk tickets using ticketing systems. Troubleshoot problems over the phone, via email, or in person. Escalate unresolved issues to higher-level technical teams. Document resolutions and update knowledge base for common issues.

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