Job
Description
The Associate Director SaaS Product Implementation & Training for the APAC region is responsible for overseeing the regional supply chain consulting team and ensuring the successful deployment and adoption of SaaS solutions in various industries. As a strong leader, you will manage a team of Implementation Consultants, engage with enterprise clients, and customize implementation and training strategies for the APAC market. Additionally, you will be involved in customer implementations as needed. The ideal candidate will possess extensive experience in SaaS implementations, enterprise software deployment, stakeholder management, and a deep understanding of the APAC business landscape. Key Responsibilities APAC Team Leadership & Regional Management Lead, mentor, and manage the team of Implementation Consultants in APAC, ensuring excellence in regional execution. Develop and implement best practices for SaaS implementations and training programs tailored to the APAC market. Monitor team performance, customer satisfaction, and implementation KPIs to drive continuous improvement. Adapt implementation methodologies and customer onboarding strategies to align with local business cultures and regulations in APAC countries. Foster a high-performance culture and support ongoing professional development for the team. SaaS Product Implementation & Customer Onboarding Oversee and execute end-to-end SaaS product implementations for mid-to-enterprise clients in the APAC region. Collaborate with customer stakeholders to gather business requirements, define implementation goals, and manage system configurations, data migrations, and integrations. Ensure smooth transitions during go-live phases and address any risks related to system adoption. Serve as an escalation point for complex technical and implementation challenges. Customer Training & Enablement (APAC Focused) Design and deliver localized training programs tailored to diverse markets within APAC. Conduct live virtual and in-person training sessions to ensure high engagement across different learning styles. Develop and maintain regional training materials customized for local regulatory and compliance considerations. Collect customer feedback and continuously enhance training approaches based on regional user needs. Project & Stakeholder Management Develop detailed project plans for multiple APAC customers to ensure successful implementations. Act as the primary point of contact for regional stakeholders, including enterprise customers, partners, and internal teams. Coordinate across multiple time zones to align with global implementation teams and proactively communicate project status, risks, and mitigation plans. Collaborate with channel partners and resellers in APAC to facilitate smooth SaaS deployments. Process Optimization & Regional Adaptation Continuously refine implementation and training methodologies to align with APAC business norms and customer expectations. Implement automation tools and streamlined workflows to enhance deployment efficiency. Ensure compliance with data security, privacy regulations, and industry-specific standards (e.g., GDPR, PDPA, CCPA, ISO 27001). Analyze customer adoption metrics to improve regional implementation strategies. Customer Success & Retention in APAC Drive high levels of customer satisfaction and engagement across the APAC region. Identify adoption challenges specific to the region and proactively mitigate risks of customer churn. Collect APAC-specific customer insights and relay feedback to product and development teams for localized improvements. Collaborate with Account Managers and Customer Success teams to identify upsell and expansion opportunities. Qualifications & Experience Required: - 10-15+ years of experience in SaaS product implementation, training, or customer success. - 7+ years of experience managing regional or global implementation teams. - Proven ability to lead multi-country teams in APAC with cultural awareness and market knowledge. - Experience working with mid-market and enterprise clients in SaaS software deployment. - Strong knowledge of enterprise software implementation methodologies, system configurations, data migrations, and integrations. - Excellent communication skills in English, proficiency in additional APAC languages preferred. - Strong project management skills and experience with tools like Jira, Asana, or Smartsheet. - Willingness to travel within APAC as required. Preferred: - Experience implementing various enterprise SaaS solutions. - Project management certification such as PMP, PMI-ACP, etc. - Knowledge of APAC compliance, privacy laws, and localization challenges for SaaS software. - Experience collaborating with channel partners, system integrators, or resellers in APAC. Key Competencies & Skills - Leadership & Team Management - Customer Relationship Management - Technical Acumen - Training & Facilitation - Project Management - Process Improvement - Business Acumen Benefits & Perks - Competitive salary and performance-based bonuses. - Health, dental, and vision insurance. - APAC-specific benefits like travel allowances, remote work flexibility, and wellness programs. - Professional development and certification sponsorship. - Retirement plans with employer match. - Work-from-home and hybrid options. - Paid time off, local holidays, and work-life balance initiatives. Why Join Us This role presents an exciting leadership opportunity to drive SaaS implementations in the dynamic APAC market. If you are passionate about customer success, process excellence, and regional team leadership, we look forward to hearing from you!,
