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Omega Healthcare
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Associate Director - Service Line

Associate Director - Service Line

Omega Healthcare

10 - 15 years

17 - 20 Lacs

Hyderabad

Posted:1 month ago| Platform:

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Skills Required

international bpo customer service it enabled services voice process crm non voice process customer care kpo customer support technical support technical process international call center semi voice telecalling customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled professional to lead our service line team at Omega Healthcare Management Services Pvt. Ltd., with 10-15 years of experience in the CRM/IT Enabled Services/BPO industry.
Roles and Responsibility

Develop and implement strategies to enhance service line operations and customer satisfaction.

Lead and manage a team of professionals to achieve business objectives and goals.

Collaborate with cross-functional teams to identify and resolve complex issues.

Analyze market trends and competitor activity to stay ahead in the industry.

Foster strong relationships with clients and stakeholders to drive business growth.

Identify and mitigate risks to ensure compliance with regulatory requirements.

Job

Proven track record of success in managing service lines and leading high-performing teams.

Strong understanding of CRM/IT enabled services/BPO industry trends and best practices.

Excellent leadership, communication, and interpersonal skills.

Ability to analyze complex data and make informed decisions.

Strong problem-solving and strategic thinking skills.

Experience in driving process improvements and implementing change initiatives.

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