Associate Director, Product Management

Job Description

Wayfair is seeking a senior product leader to shape and scale our global payments infrastructure and integrations. These platforms are critical for processing Wayfair’s billions of dollars in annual global revenue and helping Wayfair’s millions of customers shop confidently by making transactions with Wayfair secure, seamless, and convenient. You will partner with Wayfair’s Financing, Loyalty, Payments, Fraud, and Gift Card business teams to drive product strategy, roadmaps, and delivery across a broad set of payment journeys. The Purchase technology teams also design, build, and evolve surrounding customer experiences including Cart, Checkout, Financing education & approval, Loyalty sign-up and renewals, across all web and native app platforms. The Associate Director, Product Management will serve as the key internal product expert of Payments technology bringing deep prior experience from Payments and FinTech industries. You will drive prioritization and guide key trade-off and sequencing decisions balancing effectively for value, adoption, and scale. This leader is highly-visible with audiences from the C-Suite down. This leader will also be responsible for people management of 6+ PMs based in Bangalore, dedicated to delivering outcomes across our Purchase domains. A strong candidate is an adept strategic thinker and product operator, with proven success acting with pragmatism and hands-on involvement delivering results with their teams. What You'll Do: Partner with senior leaders to define and align the business and product vision for payments at Wayfair Deliver measurable impact (e.g., improving authorization rates and reducing costs) across core payments systems including authorization, settlement, routing, and tokenization Lead, develop, and mentor a team of 6+ Bangalore-based product managers, fostering a high-performance, customer-obsessed product culture Partner deeply with Engineering and Data Science to build a resilient, scalable, and secure payments infrastructure supporting multiple programs and lines of business Shape technology strategy and product roadmaps with Wayfair’s 20+ global external payments vendors and partners streamlining working models, processes, and solutions Lead cross-functional teams in roadmapping, prioritization, and product delivery across key domains, including Cart & Checkout, Loyalty, Financing, Payments, Fraud, and Gift Cards Drive collaboration across internal stakeholders while incorporating external industry insights to shape investment decisions and surface opportunities for innovation Act as a key voice for Payments, providing senior stakeholders with clear, data-backed perspectives on priorities, trade-offs, and product value Regularly monitor performance of initiatives and communicate performance metrics to key stakeholders Leverage data to understand risks, impacts, scope and priorities of our business objectives, and enable the teams to drive results Establish operating models and decision frameworks that accelerate execution and increase cross-functional alignment What you’ll Need: Overall 15+ years of experience and at least 8+ years in product management, including significant work in Payments or FinTech at scale (UX and Platforms, strong record of success) Proven people leadership experience with a track record of coaching, mentoring, and building high-performing product teams of 6+ PMs, particularly in distributed settings Deep domain expertise in the Payments ecosystem, with strong hands-on understanding of authorization, routing, tokenization, and related systems Proven tenure building and shaping external vendor partnerships Excellent analytical and problem-solving skills, with experience in hypothesis-driven thinking and converting data into actionable insights Strong strategic instincts and the ability to balance long-term platform investments with immediate business needs Excellent communication and stakeholder management skills, with the ability to influence across domains and at all levels of the organization Sufficient technical fluency to engage in architecture, infrastructure, and system design decisions. Able to extract and guide the necessary trade-off decisions as needed between value, scalability, and time horizon Show more Show less