Associate Director - Client engagement,

Job Description

RMZ Group is a leading real estate and alternative asset management firm, committed to redefining the future of urban spaces through innovation, sustainability, and strategic growth. The Associate Director - Client Engagement will be responsible for leading the brand ambassador team to deliver a premium client experience across RMZ Office and RMZ Living. This role requires strategic leadership, exceptional client engagement expertise, and a deep understanding of luxury brand storytelling. Key responsibilities Leadership & team management Recruit, train, and manage a team of 30+ Brand Ambassadors. Foster a high-performance culture focused on luxury client engagement. Ensure consistency in brand messaging, service delivery, and professional conduct. Client engagement & experience Deliver a world-class client experience that aligns with RMZs brand ethos. Oversee personalised client interactions at all touchpoints within RMZ Office and RMZ Living. Implement best practices to elevate hospitality and customer service standards. Brand storytelling & communication Effectively communicate RMZ s brand vision, values, and unique selling propositions (USPs). Train Brand Ambassadors to articulate RMZs differentiation in luxury real estate. Enhance client relationships through strategic storytelling and engagement techniques. Experience Centre management Oversee the operations of RMZ s premium Experience Centres. Ensure seamless integration of ambience, technology, and personalised services. Manage the Fuel Bar concept as a key differentiator in client engagement. Training & development Develop and execute ongoing training programs for luxury client engagement. Introduce global best practices in hospitality and high-touch customer service. Monitor performance and continuously refine engagement strategies. Brand Ambassador team composition & standards Profile: Well-groomed, articulate women aged 30-35 with a background in luxury hospitality sales. Deployment: 1-3 Brand Ambassadors per Experience Centre, totalling 30+ professionals. Attire: Defined business casual suit, ensuring a polished and professional presence.