Associate Customer Success Manager

Udeels

1 - 6 years

7 - 11 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:-1 days ago| Platform:

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Skills Required

payroll talent acquisition project management analytical consulting healthcare investment banking operations sql recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function as Junior (Associate) Customer Success Manager.
Build deep relationships and strategically navigate clients through their experience journey
Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs
Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions
Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn
Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager
Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM-s and onboarding managers to help Deel grow
Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams

Qualifications

1+ years of experience, can be in any customer facing role, support, operations, customer success
Ability to manage and prioritize high volumes of customer requests
Have previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity
A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners- successes with them
Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren-t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
Have a strong analytical foundation with the ability to manipulate and synthesize data
Are curious by nature and interested in making an impact

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