The Capacity Planning function sits in the Operations department of Pearson VUE. The Associate Capacity Planning Analyst (Events) role is responsible for managing the events process including forecasting, capacity planning, communicating with various internal teams to coordinate capacity, creating schedule data, entering it into the testing system, and auditing. The Associate Capacity Planning Analyst (Events) is also responsible to ensure that all client and candidate expectations are met. The role will serve as the conduit between client-facing teams and test centre teams, offering strategic capacity planning advice with the goal of increasing utilisation and increased the volume of testing to the benefit of Pearson VUE and the third party partners.
Key Responsibilities
- - Above average attention to detail
- - Influential and persuasive communication skills
- - Effective time management and priority setting skills
- - Excellent planning and multi-tasking skills
- - Strong creativity and complex problem solving skills
- - Strong commitment to task and priorities
- - Working knowledge of Microsoft Office Suite, with a special focus on Microsoft Excel
- - Analytical skills with the ability to research and extract information.
- - Highly influential with excellent conflict management skills.
- - The ability to work to stretching targets and deadlines.
- - A demonstrated ability to communicate clearly and concisely with both oral and written forms.
- - Ability to operate within the team concept effectively and foster a unified team spirit along with the ability to work alone.
- - Be apprised of technologies and tools available
Key Activities
80% Capacity Management
- Assist with annual and ongoing client event planning process. Perform associated client data analysis.
- Identify sites to deliver events
- Foster relationships with test delivery partners in order to build long term mutually beneficial improvements
- Search out areas to focus the team’s experience and knowledge with a view to making the most impact
- Provide guidance to test center teams to assist them to increase efficiency and throughput
- Manage test centre schedules and blocks to ensure events are processed correctly
- Capacity monitoring and auditing
- Create and maintain documentation of all team tools and processes
- Assist with the development and continuous improvement of the event testing systems and processes
- Participate in long- and short-term event planning, scheduling and blocking projects
10%
Data Analysis and Reporting Management
- Work with Program Managers to determine the needs of clients for reports and assist them in providing information or determine requirements for any enhancements.
- Coordinate team projects for client and site analysis. Provide Program Managers and Regional Test Center Managers with summary of information and status or communicate changes.
- Determine and adjust testing centre schedules for events and communicate with partners
10%
Other duties as assigned
Essential Experience & Qualifications
- Minimum of 2 years of experience
- Attention to detail
- Organized
- Above-average written and oral skills
- Influence and persuasion communication
- Awareness to quality and accuracy
- Commitment
- Independent worker
- Self-starter
- Planning, prioritizing and goal setting
- Teamworking skills
- Ability to problem-solve and utilize analytical & critical thinking
- Multi-tasking
- Working knowledge of Microsoft Excel, and similar software packages and tools.
Desirable Experience & Qualifications
- Knowledge of Pearson VUE and systems and working knowledge of programming methodologies.
- Knowledge of SQL, Power Platforms including Power BI.
- Thorough knowledge and demonstrable understanding of the end-to-end capacity management and planning process
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job:
Test Center Operations
Job Family:
LEARNING
&CONTENT_DELIVERY
Organization:
Assessment & Qualifications
Schedule:
FULL_TIME
Workplace Type:
Remote
Req ID:
21704
