Associate Analyst

Job Description

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs The distribution role involves pre-onboarding and onboarding tasks, such as registering brokers through a portal and checking delinquent accounts on credit reference agencies Action requests from colleagues, customers and brokers regarding property information, access details and loan information. Action requests for enquiry refers to ensure they are processed in an accurate and timely manner Support brokers in understanding true maximum loan value through processing requests to calculate net income for applicants wanting to use land & property income within affordability assessment Undertake manual reviews of credit reference agency files to identify full profile inclusive of delinquent accounts to ensure compliance to internal policy requirements Action expiry of DIPs (Decision in Principles) within eligibility criteria that have not converted to application within 10 calendar days (system will action remaining cases to expire at 30 day point for those within agreed criteria) Support the successful onboarding of brokers through processing broker registrations requests across two portals (residential & specialist) Support landlord partnership managers to complete annual reviews for our existing portfolio landlord customers by reviewing and consolidating data & insight Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Mortgage( DM).